6/10 Okay
ao-chan, NGO, JPN
21 Jan 2020
Liked: Staff & service, amenities
ao-chan
Stayed 3 nights in Jan 2020
Hotel Sumatera
2.5 star property
Travelers find complimentary newspapers and coffee/tea service waiting at Hotel Sumatera, where helpful concierge staff make city exploration effortless
Choose dates to view prices
Photo gallery for Hotel Sumatera
Located in the city center, Hotel Sumatera offers a genuine retreat from urban exploration. Guests can mingle at the daily manager's reception, enjoy a meal at the on-site restaurant, and stay connected with the free WiFi available in every room.
Reviews
4.04.0 out of 10
Popular amenities
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Breakfast available
- Business services
Room options
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Standard Room
Standard Room
Highlights
Air conditioning
TV
Private bathroom
Hydromassage showerhead
Free bottled water
Satellite channels
Daily housekeeping
Laptop workspace
- 16 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Economy Room
Economy Room
Highlights
Air conditioning
TV
Private bathroom
Hydromassage showerhead
Free bottled water
Satellite channels
Daily housekeeping
Laptop workspace
- 16 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Superior Room
Superior Room
Highlights
Air conditioning
TV
Private bathroom
Hydromassage showerhead
Free bottled water
Satellite channels
Daily housekeeping
Laptop workspace
- 18 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Deluxe Room
Deluxe Room
Highlights
Air conditioning
TV
Private bathroom
Hydromassage showerhead
Free bottled water
Satellite channels
Daily housekeeping
Laptop workspace
- 19 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Family Room
Family Room
Highlights
Air conditioning
TV
Private bathroom
Hydromassage showerhead
Free bottled water
Satellite channels
Daily housekeeping
Laptop workspace
- 24 sq m
- Sleeps 2
- 2 Single Beds OR 1 Double Bed
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About the area
Medan is home to Hotel Sumatera. Museum of North Sumatra and Rahmat International Wildlife Museum & Gallery are cultural highlights, and travellers looking to shop may want to visit Medan Mall and DeliPark Mall Medan. Visit our Medan travel guide
Jl. Sisingamangaraja No: 35, Kotamatsum III, Medan Kota - Medan, Medan, 20212
What's nearby
- Great Mosque of Medan3 min walk - 0.3 km
- Maimun Palace5 min walk - 0.5 km
- Tjong A Fie's Mansion14 min walk - 1.2 km
- Medan Mall15 min walk - 1.3 km
- Sun Plaza6 min drive - 1.9 km
Getting around
- Medan Station13 min drive
- Medan (KNO-Kuala Namu Intl.)42 min drive
Restaurants
- Garuda Cafe2 min walk
- Mie pansit Betty3 min walk
- warkop sari umsu2 min walk
- Rumah Makan Putra Raya1 min walk
- RM. & Buffet Family2 min walk
About this property
Hotel Sumatera
Property highlights
A free daily manager's reception, conference space and a restaurant are just a few of the amenities provided at Hotel Sumatera. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
- Free self-parking
- A TV in reception, a 24-hour front desk and coffee/tea in reception
- Concierge services, a porter/bellboy and luggage storage
Room features
All guest rooms at Hotel Sumatera offer perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and free bottled water.
Extra amenities include:
- Bathrooms with hydromassage showers and free toiletries
- 20-inch TVs with satellite channels
- Daily housekeeping and desks
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free offsite parking
- Street parking available
- Free self parking on site
- Limited on-site self parking
Food and drink
- A restaurant
- Coffee and tea in common areas
- Free daily manager's reception
Things to do
- TV in common areas
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Luggage storage
Guest services
- Concierge services
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
Business services
- 538 square feet of conference space
Accessibility
- No lift
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Free toiletries
- Hydromassage showerhead
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
Entertainment
- 20-inch TV with satellite channels
Food and drink
- Free bottled water
- Limited room service
More
- Air conditioning
- Desk
- Laptop workspace
Policies
Check-in
Check-in start time: 1:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 15
Check-out
Check-out before noon
Special check-in instructions
The property charges 8 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types
Important information
Optional extras
- Credit card charges are subject to a surcharge of 8 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
We should mention
This property does not have any lifts
Clothing is optional at this property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Property is also known as
Hotel Hotel Sumatera
Hotel Sumatera Medan
Sumatera Medan
Hotel Hotel Sumatera Medan
Medan Hotel Sumatera Hotel
Sumatera
Hotel Sumatera Hotel
Hotel Sumatera Medan
Hotel Sumatera Hotel Medan
Frequently asked questions
Is Hotel Sumatera pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Sumatera?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Hotel Sumatera?
Check-in start time: 1:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Sumatera?
Checkout is at noon.
Where is Hotel Sumatera located?
Situated in Medan, this hotel is within a 10-minute walk of Great Mosque of Medan and Maimun Palace. Tjong A Fie's Mansion and Medan Mall are also within 1 mile (2 km). Medan Station is 25 minutes by foot.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Sumatera Reviews
4.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
4.0
Cleanliness
5.0
Amenities
4.8
Staff & service
5.4
Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 1 out of 3 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
2/10 Terrible
R
21 Aug 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
R
Stayed 25 nights in Jul 2021
4/10 Poor
Roesmal
6 Jan 2020
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Roesmal
Stayed 2 nights in Oct 2019