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Grand Mercure Medan Angkasa

5.0 star property
Wellness treatments beside a peaceful garden complement energizing fitness classes at Grand Mercure Medan Angkasa, where chefs prepare delicious meals daily

Choose dates to view prices

Located near Grand City Hall, Grand Mercure Medan Angkasa offers an outdoor pool with a children's area, a peaceful garden, spa, Indonesian specialties at two restaurants, yoga classes, and convenient dry cleaning and laundry services.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$68
includes taxes & fees
24 May - 25 May
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About this property

Grand Mercure Medan Angkasa

  • Luxury hotel near Sun Plaza
  • Located close to Vihara Borobudur and Maimun Palace, Grand Mercure Medan Angkasa provides a poolside bar, a coffee shop/cafe and a garden. Treat yourself to a massage at Edelweiss, the on-site spa. Enjoy Indonesian cuisine and more at the two on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
    • Tour/ticket information, free newspapers and luggage storage
  • Room features
  • All 266 rooms include comforts, such as 24-hour room service and fireplaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
  • Other amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 43-inch LCD TVs with cable channels
    • Fridges, free infant beds and coffee/tea makers

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 400000.0 per night.

Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 178000 for adults and from IDR 178000 for children
  • Airport shuttle fee: IDR 1000000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 8120103990071

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Grand Mercure Medan Angkasa have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Grand Mercure Medan Angkasa?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Medan Angkasa on 24 May 2026 start from AU$68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Medan Angkasa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Mercure Medan Angkasa?

Self-parking is free at this property.

What time is check-in at Grand Mercure Medan Angkasa?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Grand Mercure Medan Angkasa?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Grand Mercure Medan Angkasa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 1000000 per vehicle applies.

Where is Grand Mercure Medan Angkasa located?

Situated in the business district, this luxury hotel is within 3 mi (5 km) of Sun Plaza, Vihara Borobudur and Maimun Palace. Great Mosque of Medan and Museum of North Sumatra are also within 3 mi (5 km). Medan Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

7.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 62 out of 172 reviews
Rating 8 - Good. 67 out of 172 reviews
Rating 6 - Okay. 29 out of 172 reviews
Rating 4 - Poor. 7 out of 172 reviews
Rating 2 - Terrible. 7 out of 172 reviews

Reviews

Verified

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, amenities
Best choice for family vacation trip. Service is very good, very welcome us as guest. Also care about our complain.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, amenities
Nice place to take some rest. The place is well maintaince. We are very enjoy the short trip here. Staff very welcome us. Thank for warm welcome and the care.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

My second time staying here. Good value, wonderful service.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Doris

Liked: Cleanliness, property conditions & facilities
Staff were very courteous and always smiling. Clean rooms. However the gym needs maintenance and was rather run down. Needs attention.
Beautiful outdoor area.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room ❤️
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and friendly service. Great value for the price, and good central location.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Yuen Teh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Very comfortable, room is renewed, and I really enjoyed staying there
Stayed 2 nights in May 2025
Verified

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Staff are excellent and friendly. Excellent breakfast and great variety…only thing was if could change a few dishes from day to day. I definitely recommend this hotel.
Stayed 8 nights in Feb 2024
Verified

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First stay after 6 yrs.

Experience has been great, attentive service, good breakfast, ease of transportation. Upgrades since Mercure took over are very good.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe room was wonderful. It was large and had a very comfortable king bed. Breakfast at 8:30 on Sunday morning was very crowded and the wonderful staff kept up with replenishing the buffet. Check in and out were very smooth.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall, the stay was good. Reception staff were great, breakfast service was lacking. This hotel has the potential to be very good but the room lack some basic touches like hooks for towels, glasses for the water (no bottles), but overall good stay.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights in the Grand Mercure, before and after my jungle trek and Toba tours and each night was a great, different room. Herbert handled my check in with professional and kind greetings Abd Eggi showed me to features of the room and promptly brought my bag up. I loved the lounge and coffee shop in the ground floor with live piano music.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jari-Pekka

Liked: Cleanliness, staff & service, amenities
This place has got five stars with reason. Everyone in the staff was helpful and friendly. It was really nice looking in the lobby and in general inside, like there were huge red decorations and a Ford car from 1925! Room was as I hoped and expected. Big old-fashioned writing desk (great). Relaxing sofa with a footstool. Water pressure was great in the room. That is not something considered self-evident in hotels in Indonesia. About breakfast. You really had a chance to eat an excellent breakfast. I was so happy to see that there were separate place choices for vegetarians and vegans. Variety was good and I got to eat some tasty food I had not eaten before (I do not name it). Also in other places in the breakfast area were some other hot vegetarian things. And of course as well a lot of fruits and desserts. And drinks like ginger water with sugar and three freshmaded juices. Coffee was the best one I got in Indonesia. Etc., etc. I really enjoyed my stay.
Stayed 1 night in Feb 2026
Verified

8/10 Good

IRENE

Liked: Cleanliness, staff & service, amenities
Overall good and safe, room is a bit run down with smelly cupboards, need to be updated. Should've asked for a room not facing the road as it's very noisy all day and night. The deposit return should be made easier (the piece of paper can be replaced by some other form of ID).
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little problems.

The second day I pict up a bacteria in my stomach, OR the food was just too spicy for me. Do not know. Just in case of others had problems you should check it up. But I know, a bactera can come just from any place. I felt the hotel was clean thou.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely great for late arrival flights - twice I've arrived late evening and rested here the night before continuing to Medan. Clean and comfortable rooms, polite and friendly staff members, reasonable price. I don't like the fake white-stone "garden" out of the window - the bright lights are always on and the curtains don't cover the window. I had trouble sleeping on one of my stays because of this. Also it's not clear how to enter the hotel from the airport arrivals - there's a sign that says entrance at the back of the dining area, both times it was locked and had to shout to be let in. I didn't realised until the second stay that I should've entered through the front (which is further away from arrivals). Fix these two things and it's perfect 😅
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Wi Kwong

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

MyungChul

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive price, good accommodation
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Aqiludeen Nurul Aqilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever! Even did free decor for my partner's birthday in the room. Was pleasantly surprised. Thank you so much!!
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Santo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went smooth hotel is great breakfast awesome
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything at this hotel. Was truly amazing.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Eduward

Liked: Amenities, property conditions & facilities
Like a home
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, huge room, friendly staff! Thank you!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Kadjairi Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable, but I think they need to work on their plumbing - the water pressure seems low, and the pipes give out a nasty noise and vibration when you turn on the taps initially. But other than that, the stay was excellent.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book early it’s very busy

Lovely hotel in centre of Medan. Spacious and clean room with good air con. Breakfast was very good.
Stayed 2 nights in Jul 2023