Does Grand Inna Medan have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 6:00 PM.

Is Grand Inna Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Inna Medan?

Self-parking is free at this property.

What time is check-in at Grand Inna Medan?

Check-in start time: noon; check-in end time: anytime.

Does Grand Inna Medan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Grand Inna Medan located?

Located in Kesawan, this hotel is within a 10-minute walk of Grand City Hall, DeliPark Mall Medan and Tjong A Fie's Mansion. Sun Plaza and Sri Mariamman Temple are also within 1 mile (2 km). Medan Station is only a 4-minute walk.

About the area

Located in Kesawan, a neighbourhood in Medan, Grand Inna Medan is near a train station and on the riverwalk. Grand City Hall and Vihara Borobudur are local landmarks, and travellers looking to shop may want to visit DeliPark Mall Medan and Medan Mall. Rahmat International Wildlife Museum & Gallery and Percut Waterpark are also worth visiting.

Visit our Medan travel guide

2/10 Terrible

Nazaruddin

22 Sept 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad service and resepsionis asking more money while I check in. The worse experience ever. Bath room door were locked and shower water is broken 👎

Stayed 1 night in Sep 2025

6/10 Okay

Roberta

10 July 2025

Liked: Staff & service, property conditions & facilities

Staff was helpful & very courteous. Rooms needed some updating, all the wooden surfaces were worn & chipping, metal surfaces were rusty. There was a clump of hair left behind on the bathroom floor. Bed was comfortable, morning breakfast was very good.

Stayed 1 night in Jul 2025

2/10 Terrible

Stephen

18 June 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Owner Should Be Ashamed Of This Property

You arrive - the exterior is attractive, the lobby is truly grand, you arrive at your room, and enter a different universe. The room features black mold on the bathroom ceiling (no ventilation) and seemingly on the toilet.seat, peeling and poorly repaired walls that belong in a prison, sketchy wiring, an ancient audio console that does what? and chipped furniture. Only the bed seemed to have been replaced, since the building was new, and offered a bit of comfort. The staff were helpful and friendly so no complaint there - they are working with the disaster they have

Stayed 1 night in Jun 2025

6/10 Okay

Ivor

19 July 2024

Liked: Cleanliness, staff & service, amenities

Walking distance to the train station to the airport. Easy access to restaurants and a mall.

Stayed 2 nights in Jul 2024

10/10 Excellent

Jon

12 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel in city center. Wonderful staff. Surrounding area is a noisy mess of traffic, but that’s how it is in Medan.

Stayed 1 night in Jan 2024

2/10 Terrible

Graham Andrew

11 Sept 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

This is the perfect example of a hotel that misrepresents itself on Expedia and I recommend everyone to stay away. The photos make the hotel look well maintained and new, when in fact this could not be further from the truth. The reception never asked whether we wanted smoking or non-smoking, and just gave us a smoking room which smelt like a rubbish tip. The room was terrible, no hot water at all. The condition of the room is only suitable for animals, the furniture looks 50 years old, damaged through wear and tear and never replaced. The room was repainted by someone who has no idea how to paint. It was a disastrous job. On Expedia their photos show the rooms as being so good and well maintained and then you go there and end up in a pig-sty. If I wanted such a poor room I could get this elsewhere for half the price. The shower also does not work properly and seriously needs to be maintained. The breakfast is very average for a foreigner. The breakfast is well suited for a local, but not a westerner. You order a "hot" latte and it always comes luke warm at best. I tried three times, and then gave up ordering hot coffee. We complained to reception when leaving and they said they would make sure we got a better room when we come next time. Seriously! Why would I come back here a second time when Medan has a hundred hotels to choose from. I come to Medan for business, so I will be coming here a lot in the future, but this hotel has certainly lost my business.

Stayed 2 nights in Sep 2025

2/10 Terrible

Julie

5 July 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Manglende seng

Vi havde bestilt værelse til 3 Pers men der var kun seng til 2. Det første værelse som vi fik tildelt boede der allerede nogen i. Personalet talte dårligt engelsk og ville ikke komme med en ekstra seng. Vi ankom sent og brokkede os en del men der kom ingen seng. Til gengæld ringede de kl 2 om natten og sagde at der ikke var en seng.

Stayed 1 night in Jun 2025

10/10 Excellent

Sonia

24 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jul 2024

4/10 Poor

Peter

22 Apr 2024

Disliked: Cleanliness

Stayed 1 night in Apr 2024

4/10 Poor

Peter

22 Apr 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast is acceptable and ok, but the rooms are terrible. Our group reserved 7 rooms and all are bad !!!! We definitely won’t use this hotel again. 😔 pt from Texas

Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

13 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Normal, but noisy

Great location. Great salt water pool. Beautiful building, attentive and polite staff. Of the minuses: the rooms facing the street are very noisy, the traffic there is very dense, so it will not be easy to sleep. Restaurant prices are quite high for this city. Normal Wi-Fi.

Stayed 1 night in Mar 2024

8/10 Good

Bernard

27 Dec 2023

Stayed 1 night in Dec 2023

10/10 Excellent

JORGE

23 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia para volver a repetir

Todo perfecto... muy buen trato Entrada perfecta...Habitación perfecta...cerca de la estación y centro comercial...ubicación perfecta...

Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

16 Dec 2020

Liked: Cleanliness

Disliked: Room comfort

Too much noisy from the traffic event during the midnight

Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

6 Apr 2020

Stayed 1 night in Feb 2020

10/10 Excellent

Krzysztof

23 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very pleasant hotel

The hotel is located in the very heart of Medan - just next to Merdeka Walk, in a walking distance to the most important spots in the city, just a couple of minutes away from the Railink. The room was very clean, comfortable and quiet. The staff was absolutely brilliant and took very good care of us. The only downside: we had to choose between a double bed and having the WiFi access. We chose the former, as we have had the mobile data - but it would have been a tough decision if we had not.

Stayed 1 night in Sep 2019

10/10 Excellent

Vincent

23 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2019

8/10 Good

zainol

19 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay in a good location near shopping complex and easy access by train to airport.

Stayed 1 night in Jul 2019

8/10 Good

Abang, Jakarta

15 May 2019

Liked: Staff & service

A hotel with strategic location and nice and friendly staff. the trouble is it is quiate old and have not been renovated, which means traffic sounds keep comming in throug the rudimentary window .

Stayed 2 nights in May 2019

10/10 Excellent

solby

4 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

24 Mar 2019

Liked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2019

10/10 Excellent

Kamarulzaman

7 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand inna hotel bertaraf istimewa

Suasana bilik yang selesa.ditengah kota medan yang sibuk amat sesuai untuk aktiviti berjalan kaki ke tempat menarik di sekitar kota medan. Suasana bilik yang selesa dan bersih.dn yang paling penting adalah harga yang ditawarkan sangat menarik.

Stayed 2 nights in Feb 2019

8/10 Good

rainer

24 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familiär aber es gibt besseres in Medan

das Hotel befindet sich sehr zentral. Inzwischen gibt es wieder eine kleine Gartenanlage mit Pavilion abseits vom lauten Strassenverkehr. Das Restaurant ist am Abend zum Essen nicht geeignet, es sei denn man liebt die extrem laute(n) Karaoke Sänger(in). Getränke sind häufig ein Problem, oft ist keine Cola, Sprite etc vorhanden oder das Bier ist warm oder auch ausgegangen. Die hohe Präsenz von uniformierten Polizisten / Soldaten im Foyer empfinden wir als unangenehm. Vor etwa 20 Jahren gab es in dem Hotel auch andere Speisen wie z.B. Schwein. Heute ist es (bis auf das Bier) ein rein islamisches Hotel (halal)

Stayed 3 nights in Dec 2018

8/10 Good

rainer

13 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

traditionshotel aus alten zeiten neu aufgepeppt

regierungshotel. mich stört die überrepräsentanz von soldaten, polizisten die sich häufig im foyer mit aufgeblähter brust und lametta aufhalten

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

23 Sept 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2018

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Grand Inna Medan Reviews

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Reviews

2/10 Terrible

Nazaruddin

Nazaruddin

6/10 Okay

Roberta

Roberta

2/10 Terrible

Stephen

Owner Should Be Ashamed Of This Property