McMillan Hotels, Flagstaff

"No one behind the desk. Have to talk to a guy on a screen. Kinda weird."

"This hotel was a very unpleasant experience from start to finish. First, I had to check in through a video call with a remote staff member, which felt impersonal and inconvenient. The breakfast was honestly a joke. It consisted of old bread, watered-down coffee, watered-down yogurt, and watered-down waffles—basically just bread, coffee, and juice with no quality or variety. It felt like no effort was put into it at all. On top of that, the staff knocked on my door four separate times between 8 a.m. and 10 a.m. asking if I wanted housekeeping. I told them no multiple times, but they kept coming back. It felt less like they were offering service and more like they were trying to rush me out before checkout so they could clean the room. They completely disrupted my sleep, and I wasn’t able to get any rest. Overall, this was a frustrating and disappointing stay. I would not recommend this hotel."

"Perfect one night stay for us! We will definitely stay here again on our next rod trip "

"Plenty of food available for breakfast, easy parking, great happy hour. Great for families. "

"We were charged for parking, not impressed about it."

"Good selection of breakfast food. Would love some shredded cheese for the eggs."

"Great hotel, clean room, friendly helpful staffclose to everything."

"Very comfortable beds at the night staff member was helpful. Thank you."

"We stayed 4 nights. We used Americana and Flagstaff as a central point to explore the area - Petrified Forest National Park & Painted Desert, Sedona, and Wupatki & Sunset Volcano Crater. The hotel is well located to be a basecamp for exploring the region. We had one bump in our stay with the housekeeping. The welcome paperwork we were given at check in stated housekeeping was upon request or every 3rd night. When we found our room unclean midday after the 3rd night we checked in with the front desk. They said it was upon request always. We requested full housekeeping at that time. When we returned we found our trash still full and our paper products still out of depleted. We Di find the towels refreshed. The bed had been remade but the new sheets were stained. We went to the front desk again and they sent a person with a new sheet to correct the situation."