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Reviews of Coratel Inn & Suites By Jasper McCook

2.5 out of 5
Coratel Inn & Suites By Jasper McCook
612 W B Street, McCook, NE

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 243 reviews" "
Rating 8 - Good. 69 out of 243 reviews" "
Rating 6 - Okay. 29 out of 243 reviews" "
Rating 4 - Poor. 19 out of 243 reviews" "
Rating 2 - Terrible. 33 out of 243 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Travelled with group
Liked: Cleanliness, staff & service
The pictures from online were not as accurate. Pool was very cold. In the mornings, showers didnt have any hot water. Evening the water would be warm. Cable cut out on the tv
Stayed 2 nights in Apr 2024
Response from Tracy on 11 Apr 2024
Dear Guest,Thank you for bringing your concerns to our attention. We apologize for any discrepancies between our online images and the actual experience. We'll investigate and update accordingly. We're also addressing the issues with pool temperature, hot water availability, and cable service to ensure a more enjoyable stay for our guests in the future.

2/10 Terrible

Kimberley

Disliked: Amenities
Did not get the room i booked. My friend had to pay extra for a disabled room! Not okay after I spoke with owner/manager day of booking. Won’t use again.
Stayed 1 night in Oct 2023
Response from Tracy on 8 Dec 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you faced with your room reservation. This falls short of our standards, and we're actively addressing the communication gap to prevent such issues in the future. Your feedback is crucial, and we hope you consider giving us another chance to provide a much-improved experience.

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tracy on 31 Oct 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the site do NOT in any way reflect the reality of the conditions the hotel is currently in! There is no water in the pool, the hot tub is covered, there is NOT a pool table or arcade games and the hotel has a terrible odor. The room was very dirty, bugs in the corners, and in the area where the mini fridge was supposed to be located. The jet tub was so gross there was no way I would consider using it or the shower. If I could have gotten a refund and wasn't so exhausted there is no way I would have stayed. I feel completely cheated due to the false advertisement and false reviews!! I spent 150.00 for a room that was crap, the mattress was horrible and the bedding old and ultra thin. The parking area is dirty and dark, no security lights in an area of town that is not super safe at night.
Stayed 1 night in Oct 2023
Response from Tracy on 24 Oct 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback is essential, and we'll investigate and address these concerns to ensure a better guest experience in the future. We understand your frustration and hope to have the opportunity to make amends if you choose to stay with us again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking was easy. Sure, it’s an outdated building. The room we were in was recently painted. Looked sharp. Quiet even though we had a room next to the “Court yard”. Very impressed with the updates that were done. Will be staying again.
Stayed 1 night in Oct 2023
Response from Tracy on 28 Oct 2023
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in was smooth and that you appreciated the recent updates to our building. It's great to know you found the room sharp and enjoyed a quiet stay. We look forward to welcoming you back for another enjoyable visit!

8/10 Good

Michelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We arrived a day early and the hotel manager was so friendly and helpful. Our first room had a broken bed. Our second room had no hot water. The hotel needs some electrical work but yhe staff was super friendly and did what they could to help, including allowing the family to shower in another room. Pool and spa were down until the day we left. Overall, wonderful stay.
Stayed 4 nights in Sep 2023
Response from Tracy on 23 Sept 2023
Dear Guest,Thank you for your understanding and patience during your stay. We appreciate your kind words about our friendly and helpful staff. We apologize for the inconveniences you faced with the room and facilities; your feedback is valuable and will assist us in making improvements. We hope you'll choose to stay with us again, and we'll ensure a more seamless experience next time.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was okay. We were disappointed that the pool was out of service but were assured it would be working when we will be staying the end of the month. Ice machine was also out of service.
Stayed 2 nights in Aug 2023
Response from Tracy on 10 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We've taken note of the issues with the pool and ice machine and are committed to ensuring they are fully operational for your next visit at the end of the month.

2/10 Terrible

Brent

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
The only reason we stayed here is because the other hotels were booked and they had a pool, oh but wait the pool wasn't working. The room was supposed to be pool side...nope, it was around the corner not even close to the pool. The sink in the room ran slow with yellow water, and the plumbing leaked onto the floor. There were stains all over the carpet (more than normal) The shower head was so full of calcium that it mostly sprayed outside of the shower! The area around the hotel was dirty and over all gross.
Stayed 2 nights in Sep 2023
Response from Tracy on 7 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you faced during your stay. Your feedback is invaluable, and we're committed to addressing these issues to ensure a better experience for our guests in the future.

2/10 Terrible

Lindsey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty floors and pool - it was green (inside pool). Pigeon feathers all over the floor. Looked like pop had been sprayed on the walls. Air condition made loud sounds all night.
Stayed 2 nights in Sep 2023
Response from Tracy on 4 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay.We take your feedback seriously and will address these issues immediately to provide a better stay in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tracy on 29 Aug 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Terrible

James

Stayed 2 nights in Aug 2023
Response from Tracy on 13 Sept 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Terrible

Mitchell

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got the room i booked. I asked for a king they gave my a lumpy queen. The bathroom was horrible. There was more water coming iut of the tap then the shower head. And no breakfast was served.
Stayed 1 night in Aug 2023
Response from Tracy on 21 Aug 2023
Dear Guest,Thank you for the time to share your feedback. We sincerely apologize for the inconvenience caused during your stay. Please be assured that we have taken note of your concerns and will address them promptly to ensure a better experience in the future.

2/10 Terrible

Michelle

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to stay at the hotel on the weekend to move my daughter up to college. Pool ans spa were both closed. Rooms were in ragged conditions. Leaks in roof all over the place. And dont stay if you plan to take a cold shower. Water pressure was fine but hot water lasted all of 30 seconds and i had to jump out. Was offered a "discount" on my stay due to my complaining. I would've rather been given a refund and stayed elsewhere. But i had 2 other adults and vehicles helping w the move so a change of stay wouldve been an extreme inconvenience. I will never stay in this place again nor would i ever recommend to anyone else. Better off going to one of the bigger places.
Stayed 1 night in Aug 2023
Response from Tracy on 15 Aug 2023
Dear Guest, Thank you for the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We understand your frustration with the pool and spa being closed and the condition of the rooms. We have taken note of your concerns and will work to address them to provide a better experience for our guests in the future. Thank you for your feedback, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Gabby

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. The location was perfect, the rooms were comfortable, and the staff was friendly and accommodating. Highly recommend for a pleasant and enjoyable stay!
Stayed 1 night in Jul 2023
Response from Tracy on 4 Aug 2023
Dear Guest,Thank you for your wonderful review and for recommending our hotel. We are delighted to hear that you had a pleasant and enjoyable stay with a perfect location, comfortable rooms, and friendly and accommodating staff. We can wait to welcome you back for another wonderful experience!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff. Good service! Highly recommendable hotel!!
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that our staff was helpful and kind, and that you received good service during your stay. Your recommendation means the world to us. We can't wait to welcome you back to our hotel in the future!

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Just No
If you have limited funds, it will be ok. The floor was sticky, there is TV but no channels to watch. One bed was so horrible it folded up like a taco. The other bed you had to line the side of it with pillows because you would fall out. Do not stay, go elsewhere.
Stayed 1 night in Jul 2023
Response from Tracy on 28 July 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with the cleanliness, TV channels, and beds to ensure a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention.

10/10 Excellent

Sophie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed at this hotel were absolutely fantastic! The room was spacious and the bed was extremely comfortable, ensuring a great night's sleep. Highly recommended for a cozy and relaxing stay!
Stayed 1 night in Jul 2023
Response from Tracy on 26 July 2023
Dear Guest,Thank you for your glowing review! We're delighted that you found our room spacious and the bed extremely comfortable. We appreciate your recommendation and look forward to welcoming you back for another cozy and relaxing stay.

10/10 Excellent

Faith

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at this hotel! The service was impeccable and the amenities were top-notch. Highly recommended for a memorable experience!
Stayed 1 night in Jul 2023
Response from Tracy on 26 July 2023
Dear Guest,Thank you for your amazing review! We're delighted to hear that you loved your stay and found our service impeccable and amenities top-notch. Your recommendation means a lot to us, and we can't wait to provide you with another memorable experience in the future.

2/10 Terrible

Joshua

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
DONT stay here! Black mold everywhere, bugs, pubic hair, dirty sheets! Won’t answer calls to address issues! Shady front staff.
Stayed 1 night in Jun 2023
Response from Lia on 6 July 2023
Dear Guest,I'm really sorry to hear about your unpleasant experience. Your feedback is valuable and we take it seriously. We will promptly investigate and address these concerns to ensure better standards for our guests.

10/10 Excellent

bailey

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Perfect location, excellent service. I had an easy and comfortable stay.
Stayed 1 night in May 2023
Response from Tracy on 30 June 2023
Dear Guest,Thank you for your kind words! We are thrilled to hear that you enjoyed our perfect location and excellent service. We hope to welcome you back soon for another easy and comfortable stay!

10/10 Excellent

Breanna

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Great value hotel with friendly reception staff who are always willing to help
Stayed 1 night in May 2023
Response from Tracy on 30 June 2023
Dear Guest,Thank you for your kind words! We strive to provide excellent service and we're glad you had a pleasant stay.

2/10 Terrible

Jeremiah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty, shower did not work. Repairs done look very unprofessional.
Stayed 1 night in Jun 2023
Response from Tracy on 17 June 2023
Dear Guest,Thank you for the time to share your feedback. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer the best service on your next stay.

2/10 Terrible

erik

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
it smelled horrible and it was disgusting. we did not stay there. we just left
Stayed 1 night in Jun 2023
Response from Lia on 16 June 2023
Dear Guest,We regret for any inconvenience caused during your stay. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

4/10 Poor

Stephanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is very old and needs renovation. The toilets were brown but it’s because of hard water. The shower never changed temperature from extreme hot. Staff was very friendly. The breakfast was just heat up sausages and pancakes. One bed was broken.
Stayed 1 night in Jun 2023
Response from Lia on 16 June 2023
Dear Guest,We extremely value your feedback, as we strive to improve with each and every stay. The rooms are yet to be upgraded soon to serve you better.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very outdated. Before booking I called ahead & asked about their pool. I was told it was open. Shortly after we arrived; we all got ready to go swimming to find a note stating it was closed. The whole reason I booked at this motel was because of the pool. The shower took forever to drain so I was showering with water above my ankles. The bathroom sink would come off the counter if we turned it on so be prepared to hold it down. Several cars with loud bass & music playing all night long. Lots of traffic in middle of night. I asked for a room with double beds and instead got two rooms with a single bed that conjoined. My daughter slept with me so we weren’t separated. The next morning we checked out; we found a huge bug crawling on the bed she didn’t sleep on. Thankfully she slept with me. We only stayed one night. I do have a video but can’t seem to upload it. Not sure if it was a beetle or cockroach but it was huge.
Response from Lia on 14 June 2023
Dear Guest,Thank you for taking the time to provide us with feedback regarding your recent stay at our motel. We also would like to inform you that the pools are open and it was in good condition. We appreciate your feedback and will use it to make improvements to our operations and services. We hope you will give us the opportunity to serve you again in the future.

4/10 Poor

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No soap, black mold around tub, no hot water, black beetle in room that I stepped on, Roach in lobby, no maid service, nobody at front desk at 7 a.m. had to call phone # to get somebody on the phone, water backed up horribly when taking a shower, mold on bathroom fan
Stayed 4 nights in May 2023
Response from Gaby on 2 June 2023
Dear Guest,First, we want to thank you for your feedback.We feel bad to hear the rooms weren't up to the standard you expected. It is very unusual, we’ve noted your comments and will work hard to bring about the necessary changes. We are ready to provide the best service for your next stay.

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Gaby on 1 June 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Pamela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk person was kind and professional.
Stayed 3 nights in May 2023
Response from Gaby on 1 June 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Gaby on 30 May 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

Alice

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Gaby on 30 May 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Greg

Liked: Cleanliness
Disliked: Amenities
everything was fine but the Non TV interruption have a good show going and then all the sudden No TV at all. Someone said it was Dish Network I was streaming show's from my DVR in Bennet NE with no trouble
Stayed 2 nights in May 2023
Response from Lia on 23 May 2023
Dear Guest,Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

6/10 Okay

Max

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in May 2023
Response from Lia on 21 May 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Alisa

Stayed 1 night in May 2023
Response from Gaby on 9 May 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Lia on 3 May 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

Vanessa

I found the staff pleasant to interact with and the room was very nice. The bed was comfortable with linens and towels in excellent condition. I would definitely stay here again if I was needing to be in the area.
Stayed 1 night in Apr 2023
Response from Lia on 30 Apr 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

Perry

Liked: Cleanliness, amenities, property conditions & facilities
It was a good place to stay.Nice and clean.
Stayed 3 nights in Apr 2023
Response from Lia on 27 Apr 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Good place to stay!
Stayed 1 night in Feb 2023
Response from Lia on 26 Apr 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Mia

The hotel is also easy to find and access. A nice atmosphere and the staff was friendly and caring.
Stayed 1 night in Mar 2023
Response from Lia on 29 Apr 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very neat and clean. Extremely roomy. Price was great.
Stayed 1 night in Mar 2023
Response from Clara Smith on 11 Apr 2023
Dear Guest,Thank you for your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

8/10 Good

bailey

Liked: Cleanliness, staff & service, amenities
I enjoyed everything about my stay. The room was clean and comfortable and the hotel is beautiful. Great location, and easy to walk to sites, restaurants, and shopping.
Stayed 1 night in Mar 2023
Response from Lucy Paige on 9 Apr 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Judy, Lakewood

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The outside stairs were very scary. Not really anything for breakfast.
Stayed 1 night in Apr 2023
Response from Clara Smith on 6 Apr 2023
Dear Judy, We understand the disappointments you faced. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

4/10 Poor

James, Littleton

Stayed 3 nights in Mar 2023
Response from Lucy Paige on 25 Apr 2023
Dear Guest,Thanks for sharing your rating here. We apologize for not meeting up your expectations with your recent stay at the hotel. We are ready to provide the best service for your next stay.

10/10 Excellent

Aaron

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Clara Smith on 1 Apr 2023
Dear Aaron,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

Breanna

We stayed here for one night during our road trip and the hotel is very well located, the rooms are just like the pictures and most importantly the staff was very friendly.
Stayed 1 night in Mar 2023
Response from Lucy Paige on 29 Mar 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Looking forward to welcome you back here.

8/10 Good

Laura

Thank you for making our stay special! We really appreciated it.
Stayed 1 night in Feb 2023
Response from Clara Smith on 5 Mar 2023
Dear Laura, Thank you for your feedback. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Billy

Disliked: Cleanliness, property conditions & facilities, room comfort
Good price but needs updated.
No hot water for morning shower! Room had cracks in doors and windows that let lots of light in. Old in need of replacement of all bathroom fixtures.
Stayed 1 night in Jan 2023
Response from Leema stephen on 29 Jan 2023
Dear Guest,I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Kassey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff!!
Response from Lucy Paige on 20 Jan 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kassey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The staff was friendly, and the kids had a great time in the pool.
Response from Lucy Paige on 17 Jan 2023
Dear Guest,Thank you for taking the time to share your feedback with us regarding your most recent stay. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Susan

Travelled with family
Disliked: Property conditions & facilities, room comfort
There was a very thin blanket in the middle of win
The mattress was not comfortable the TV was fuzzy the pool and hot tub are out of order. There was a very thin blanket in the middle of winter
Stayed 4 nights in Dec 2022
Response from Lucy Paige on 29 Dec 2022
Dear Guest,Your feedback has been passed along to our team, and joining them in apologizing for the discomfort. We are currently taking steps to improve and upgrade facilities. We hope you’ll consider giving us another try

10/10 Excellent

BRENDA, Lakeville

Stayed 1 night in Dec 2022