McAlpine Hotels, Charlotte

"This hotel is not up to Hilton standards. First of all, you're forced to use the valet service. In the hotel description, they make it sound like you have the option of parking yourself, but when we got there they tell us the nearby garage doesn't offer overnight parking. This was just the first of many disappointments about this Homewood Suites. The front desk workers don't explain anything thoroughly. For instance, they charged a $200 incidental fee (which is exorbitant by the way) that they did not bother explaining to me when I checked in. I had to figure that out for myself. When we got into our room, we discovered our TV remote was missing and the phone didn't work. None of the amenities were adequate. We had a suite with two queen beds, meaning it sleeps foue people. But there were only three bath towels and one washcloth in the bathroom. Not to mention in the kitchen there were only two coffee mugs, two plates and no forks. There was no closet, no laundry bag, and only one nightstand in the middle of the two beds. Probably the most annoying thing about this hotel is that you have to put your room key into this little slot so that all the electricity in the room works. Once you take it out of the slot, the lights and the TV and the air conditioning might just randomly turn off on their own. Also, make sure you shut the bathroom door at night or the automatic lights may just come on every time you move in bed. We will never stay at another Homewood Suites."

"Carpets have mold smells and the ceilings show a history of leaking and lack of repairs. A/C extremely loud and not controllable. "

"Yes. An excellent stay"

"Staff was great, hotel was busy but quiet "

"Everything was great the food, pool and room.. just amazing. Will be returning. Front desk makes you feel like you home. They welcome me with a warm smile.as well as the bartender she was nice as will.. "

"Though it was not very appealing on the outside, i was pleased with the cleanliness of the room and the bed slept amazingly and NO BUGS!!"

"Very enjoyable stay clean facility, clean and comfortable room, wonderful staff and nice amenities and food drink inclusions. I would definitely recommend and stay here again. "

"Breakfast was fresh. Clean hotel and room. Would definitely stay again! "

"I booked 2 nights but had to miss the first one due to an unexpected death in my family that delayed my trip. I tried calling the hotel to tell them I would not arrive until the next day, but no one answered. I called again the following day, and they told me they cancelled my entire reservation as a no-show. Lost $400."