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"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out...

"Great budget-friendly hotel in May. Fast check in, mostly clean and cozy. Easy parking. Friendly staff."

"The host was very kind and helpful!"

"Restaurant a eviter "

"Awesome place, people were friendly."

"Excellent "

"The staff were very friendly and welcoming. Dinner and breakfast were amazing. "

"Very nice, clean hotel. Would recommend!"

"The cocker did not work and we found a used condom underneath the heater. The property is otherwise really nice as parts of it have been recently refurbished. But if you stay in one of the older rooms it is a more basic experience."

"Hotel basique . Gros défaut chambre et salle de bain envahies de mouches !!! Repas du soir très bien mais petit dejeuner très sommaire ."

"Great reception from Elsie on arrival Very comfortable and clean room Great breakfast "

"Do not recommend for non-Spanish speakers. The hosts are lovely and the hotel is nice and clean, but communication for English speakers is tricky. Maybe if you speak French or Italian it could also work, but just FYI, none of the staff speak a word of English. But it’s pretty much like that in the entire Val d’Aran."