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Reviews of Balmers Hostel

1 out of 5
Balmers Hostel
Hauptstrasse 23, Matten bei Interlaken

Reviews

8.0

Very good

Rating 10 - Excellent. 59 out of 145 reviews" "
Rating 8 - Good. 49 out of 145 reviews" "
Rating 6 - Okay. 23 out of 145 reviews" "
Rating 4 - Poor. 5 out of 145 reviews" "
Rating 2 - Terrible. 9 out of 145 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with excellent view of Jungfrau
Double room was very comfortable and had excellent view of Jungfrau. Good fridge / food storage system. But kitchen was bit crowded in evenings. Easy to walk / bus to Interlaken West and Ost
Stayed 3 nights in Sep 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating:)
Stayed 4 nights in Jun 2023

6/10 Okay

Lavanya

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Nairys Lagos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hostel ever. I'm very picky solo woman and i absolutely loved it. It is an experience not just a hostel. They give you a free bus pass too. It is super clean and close to things. The owner was there when i checked out he was very kind and asked me about my experience.
Stayed 2 nights in Oct 2022

10/10 Excellent

JANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for Interlaken
Great option to meet other travelers and enjoy stories of others and share ideas of fun things to do around interlaken
Stayed 3 nights in Jul 2022

8/10 Good

Montserat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was closed to the bus stop and easy accessible to any part of interlaken. The staff were friendly and made great recommendations. Would definitely stay here again.
Stayed 3 nights in Aug 2022

10/10 Excellent

Lalitha Madhuri

Stayed 3 nights in Jul 2022

10/10 Excellent

christine

Stayed 4 nights in Jun 2022

10/10 Excellent

Sagar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World best hostel i v ever stay staff was so kind and helpfull and even owner was so polite surely recommend for stay here its not just hostel u feel like home only cheers
Stayed 6 nights in Jan 2022
Response from Balmers on 19 Jan 2022
Thank you so much for your kind words! We hope you'll make it to Balmers again in the future

10/10 Excellent

Sagar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not just hostel its feel like home very comfy hostel and bed staff is very cooperative
Stayed 2 nights in Jan 2022
Response from Balmers on 19 Jan 2022
Amazing to read that you had such a good time!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Only stayed one night but the staff were all polite and helpful... The room was basic but no issues, clean building and surroundings... I would stay again if in the area..
Stayed 1 night in Nov 2021
Response from Balmers on 23 Nov 2021
Thank you for staying with us Daniel!

6/10 Okay

CHIEN-HAO

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Charming Hostel
As Hostels go, this place is wonderful social environment to meet people and to go on adventures from. The staff are both knowledgeable and especially helpful, really taking the time to make you feel welcomed. The accommodations are about average for a hostel, but they more than make up for it with their charm and graciousness.
Stayed 3 nights in Oct 2019
Response from Andrea on 29 Jan 2020
We really appreciate your review! Thanks :)

6/10 Okay

Verified traveller

Liked: Staff & service
Wouldn't recommend if you like sleep
Great place to stay if you're into partying. I would not recommend staying here if you plan to sleep before midnight and wake up early to do activities. The neighbors on our floor were not considerate of others sleeping. People were talking and laughing past 2AM even on a Monday. The showers are very tiny and cleanliness was alright. We were bitten by bugs almost every night. Honestly not sure if they were bed bugs or mosquitos.
Stayed 4 nights in Sep 2019
Response from Andrea on 29 Jan 2020
Did you went downstairs and talked to the receptionist at that moment? Hope it was nothing. We will check every room!! Thanks for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water ,I can not take a shower with cold water. It should have been showed in explanation on this site.
Stayed 2 nights in Sep 2019
Response from Andrea on 29 Jan 2020
We had heating problems that is why the showers had limited warm water. We apologize for that but we must say that we are working on that. Thanks for your honest opinion.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t clean. I would never stay here again. The staff wasn’t friendly either.
Stayed 2 nights in Aug 2019
Response from Andrea on 29 Jan 2020
We are so sorry to hear that. We will work on that aspects. Thanks for your review.

6/10 Okay

Verified traveller

Travelled with partner
When we arrived at around midnight and checked in, we walked into our room to see it was already occupied and there was a naked man in the bed. Went back down to reception to figure out the issue, waited 45 minutes (almost 1am) to be helped. Ended up getting a different room with two twin beds which was very tiny instead of a large room with one double bed. Had to check out the next morning and repack our stuff before we could be rechecked in to a different room. Other than this huge mess, the place offered adequate amenities.
Stayed 4 nights in Aug 2019
Response from Balmers on 16 Aug 2019
We're sorry for the negative experience you had when you first arrive at your hostel room. We completely understand that you were not happy with the alternative room you stayed in the first night. The situation was quite unusual for us as well, normally our rooms don't come with naked men

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, very clean amenities and quick checkin.
Stayed 1 night in Jul 2019
Response from Balmers on 16 Aug 2019
Thank you for rating us so high!

10/10 Excellent

Gurpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very unique hostel. Withe good comfortable stay
Super good stay centrally located. Ten mins buy bus from train station
Stayed 1 night in Jul 2019
Response from Balmers Supercrew on 3 Aug 2019
Thank you for the love!

6/10 Okay

Daniel

Liked: Property conditions & facilities
Disliked: Staff & service
Great place to stay, but staff could be friendlier
Location is good, on a main road with easy access to everything. Hostel was a fun place. Club was dead and empty. Staff was surprisingly rude. 2 of the ladies who worked there showed no interest in guest experience, and one guy looked like all he wanted to do was flirt with the 18-19 year-old girls. Breakfast is okay. Parking is free but approx 1-1.5km walk from hostel. Hostel served its purpose, but staff friendliness was disappointing.
Stayed 2 nights in Jun 2019
Response from Balmers Supercrew on 3 Aug 2019
Thank you for sending us your feedback. I am sorry that our staff didn't provide you with a warm welcome. Hope it didn't stop you from having a good time in Interlaken

6/10 Okay

Verified traveller

Stayed 5 nights in May 2019
Response from Balmers Supercrew on 3 Aug 2019
Thank you for the review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balmers Hostel , Interlaken, Switzerland
Great atmosphere, Liked the food and drinks . Have fun at Balmers !
Stayed 5 nights in May 2019
Response from Andrea on 29 Jan 2020
Thanks thanks!!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
cosy, easy
cosy environment,good experience,
Stayed 2 nights in May 2019
Response from lara on 22 May 2019
Thank you so much for taking the time to review your stay with us, much appreciated!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As it was my first time travelling solo I was a bit nervous but Balmers added to an incredible experience from the service to the room and most importantly the staff who wer incredibly helpful and good fun
Stayed 4 nights in May 2019
Response from Lara on 17 May 2019
Thank you Anthony for the wonderful comments, especially about our staff, it is great to hear they really made you comfortable and were helpful during your stay. We hope to see you back soon!

8/10 Good

Renato

Liked: Staff & service, property conditions & facilities, room comfort
Good stay overall!
Had a good stay at Balmer's, the double room was small but clean and comfy. Staff was very helpful but bathrooms could be better maintained. Common showers were real good.
Stayed 2 nights in May 2019
Response from lara on 17 May 2019
We appreciate you taking the time to leave feedback and to share your experience with us, we have taken your comments on board and will work harder on the points you made. Thank you an hope to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Lara on 30 Apr 2019
Thank you so much for the perfect score, we are happy to hear we met all your expectations!

8/10 Good

MOHAMED

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful but breakfast did not include usual dishes like egg.
Stayed 1 night in Apr 2019
Response from Lara on 24 Apr 2019
Thank you for your kind review, we are happy you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re coming to Interlaken, I’d really suggest staying at the Balmers hostel.
Stayed 2 nights in Dec 2018
Response from Lara on 24 Apr 2019
Thank you so much, we really appreciate the recommendation!

8/10 Good

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Lara on 1 Apr 2019
Thank you for a great score!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Lara on 9 Apr 2019
Appreciate the top review, thank you!

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Lara on 15 Mar 2019
Thank you so much for the great score of your stay!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Mar 2019
Response from Lara on 14 Mar 2019
Thank you very much, we are very appreciative to receive such a great score reflecting your experience with us!

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from Lara on 9 Apr 2019
We really appreciate the 5 star rating, thank you!

10/10 Excellent

Wen, Penang, Malaysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 minutes bus from train station to balmers which is very convenient location. Quite clean, close to supermarket. Heater doesnt seems working at night during our stay. Hopefully they will fix this. In overall, everything is good and worthy.
Stayed 3 nights in Feb 2019
Response from Lara on 20 Feb 2019
Hello and many thanks for your great review and kind comments. We are happy you enjoyed your stay. We are sorry to hear you had troubles with your heater, as it is a central one we will be sure to take a look at this immediately. Wishing you many happy travels!

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2018
Response from Lara on 30 Nov 2018
We would love to hear some feedback in the hope to improve our services to you next time?

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, going back !!
Staff is super friendly, I loved the feeling of the whole place. Everyone so helpful. The only thing was the mattress, I know it’s a really old place but needs some recovering on the mattresses. Everything else just right !!!
Stayed 1 night in Oct 2018
Response from Lara on 30 Nov 2018
Thank you for your feedback and kind comments, we are so happy to hear you will be coming back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Lara on 30 Nov 2018
Thank you!

10/10 Excellent

D_bri, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were pretty uncomfortable. You could feel the bars through the mattress. Overall, everything exceeded my expectations and was great! Very safe feeling environment
Stayed 1 night in Oct 2018
Response from Lara on 30 Nov 2018
We appreciate you leaving a review and to hear we exceeded your expectations! Thank you for the feedback on the matresses!

2/10 Terrible

Ssssss, Korea

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from Lara on 2 Dec 2018
We are very sorry to see such a low rating and would love o hear more personally on how we could improve to meet your expectations?

6/10 Okay

Syed Azhar

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2018
Response from Lara on 30 Nov 2018
We appreciate the time it took to leave a rating of your stay, thank you!

8/10 Good

Lee

Disliked: Cleanliness
Happy but room to improve
The hostel itself is in a great location, close to bus links but still 10-15 minutes from the train station. It is a very busy hostel and the staff are nice. The inclusive breakfast is basic and very busy of a morning with other people. The showers/toilets could do with more regular cleaning as they’re in high demand and only 1 male/female toilet & 2 showers per floor All in all it was decent value for money given how expensive other accomodation options are in the area.
Stayed 2 nights in Sep 2018
Response from Lara on 2 Oct 2018
Thank you for your kind comments and feedback, we really appreciate it!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Lara on 2 Oct 2018
Thank you for taking the time to rate your stay!

8/10 Good

Vania

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Balmers on 24 Sept 2018
Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2018
Response from Balmers Super Crew on 10 Sept 2018
Thank you!

2/10 Terrible

Young Seon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Balmers Super Crew on 14 Sept 2018
Could you please explain the negative score? We'd love to hear what we could have done differently!

8/10 Good

Jared

I liked the place. Very busy. Great food. Can be noisy at night but ear plugs help. I will stay there again.
Stayed 3 nights in Aug 2018
Response from Balmers Super Crew on 10 Sept 2018
Thank you for staying at Balmers! I am happy to read that you had such a good time at our hostel. You should definitely come back one day, we will welcome you with open arms!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Old and stale hostel compared to the newer more progressive styles of today.
Stayed 1 night in Aug 2018
Response from Balmers Super Crew on 10 Sept 2018
Thank you for your feedback! Being the oldest private hostel in Switzerland, we are actually quite proud of the authentic buildings in which our hostel is situated. The disadvantage of many of the modern hostels is that they all start to look the same. At least we know for sure that there is no hostel in the world that looks like Balmers!