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"Lovely hotel. Great location and parking just next to hotel building. Staffs are pleasant and efficient! The only down side is the cleanliness of the spa area. On busy hours might need extra cleaning (hair on the floor in change room, guests wear slippers get in change area…etc) "

"Very good location"

"Clean"

"Great location. Close to all of the attractions, food and shopping."

"Dirty carpet, room too hot and no cooling function for air conditioner. Definitely need refurbishment."

"Close to shopping area and convenient. Close to attractions. Easy access."

"Spending more time traveling up and down escalators. Since there is no drop-off for the hotel itself we had to park our car for 1 hour just for dropping off the baggage. Room is smaller than expected and there is no room to open baggage."

"Good hotel with nice view and good buffet dinner and breakfast. Room size is good enough also."

"Short 10mins taxi ride from Kumamoto Train station, costs around 10USD for the taxi ride. Within walking distance to Kumamoto Castle, if walking is not your thing, you can take a taxi to the entrance of Josaien, which will lead you to the entrance of Kumamoto Castle as well. The taxi ride was around 5mins, and cost less than 6USD. It is also a short 10mins walk to Tsuruya Departmental Store, and plenty of cute shops in the nearby shopping arcade as well. Great location. "