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Reviews of Saletoga Sands Resorts

4 out of 5
Saletoga Sands Resorts
Main South Coast Road, Matatufu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 301 out of 467 reviews" "
Rating 8 - Good. 115 out of 467 reviews" "
Rating 6 - Okay. 39 out of 467 reviews" "
Rating 4 - Poor. 8 out of 467 reviews" "
Rating 2 - Terrible. 4 out of 467 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for relaxation
Stayed 7 nights in Apr 2024

6/10 Okay

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service
Positives and negatives. The rooms are great, resort setup is great, lovely beach front location. However, the service is not great, felt a burden. Towels were dirty, were difficult to get. Room cleans were brief. Food was hit or miss. We went at a very humid hot time and they are tight on the use of aircon. There is no aircon in the facilities, including the spa and gym, when we arrived our room was like a sauna and the aircon units hardly cool down your room. I would have liked to arrive to a cool room so I could start to adjust. There was no escape from the heat. I personally struggled with this but it might not bother others. If I had taken my kids (in particular the youngest), it would have been a struggle. Finally, a few months earlier, our flight got cancelled so we had to reduce our stay by one night. The resort refused to alter this. We did have a good time, but I wouldn’t return unless big changes were made, service, cleanliness and aircon.
Stayed 4 nights in Apr 2024

8/10 Good

Clare

Liked: Cleanliness, property conditions & facilities
Perfect place to switch off from the hustle & bustle of life
Stayed 4 nights in Apr 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay
Stayed 8 nights in Apr 2024

10/10 Excellent

robert murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay. Beautiful resort and quiet. Beach is on your doorstep and food was great. Plenty of trips organised by resort and we had Tana as our driver who was very knowledgeable and told us plenty about the history of the area and country. Snorkelling was good and plenty of sea life in the coral. An excellent stay and would highly recommend it.
Stayed 7 nights in Apr 2024

6/10 Okay

Matt

Liked: Staff & service
Disliked: Property conditions & facilities
Remote and food options were limited or unavailable.
Stayed 7 nights in Apr 2024

8/10 Good

Jayce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff amazing and could not Have done better. Unfortunately I booked the place especially for the pool but the pool was not available due to maintenance. I have medical issue and needed to attend my aqua fitness exercises which I was unable to do.
Stayed 3 nights in Apr 2024

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ruby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend staying here! Family friendly, spacious rooms that are cleaned daily & great service. Maybe a laundry room is required for guests to do their own washing to save paying an arm and a leg for laundry.
Stayed 3 nights in Apr 2024

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Ali

Disliked: Staff & service
For the price charged for this resort I expected a cleaner and better maintained room. Ours was very dusty under and around the furnitures. There was a meter long crack across the sliding glass door that was dangerous and needed fixing, but was ignored when pointed out. The staff were nonchalant and not situation aware or helpful when needed. The food choices were limited. Some breakfast items, like the boiled eggs tasted stale as though from previous days. The beach corals were not very healthy. All in all, it was not value for money.
Stayed 2 nights in Apr 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Kelly, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at Saletoga. Owners were lovely, staff amazing. Our Villa was exceptional, we loved how clean n spacious it was n the outdoor shower awesome! Safe beach, handy swim up bar, yummy food. We’ll definitely be back. Thank you all so much for an awesome 7 days ❤️
Stayed 7 nights in Mar 2024

8/10 Good

Deirdre

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Lavigne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort out there for all ages. So accommodating and welcoming. The food that is served is always 10/10.
Stayed 1 night in Mar 2024

6/10 Okay

olivia

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Sant

Liked: Cleanliness, staff & service, property conditions & facilities
Great place loved it the people were nice ill miss the brother tonga bula
Stayed 4 nights in Feb 2024

2/10 Terrible

Beverley

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
My husband had valuables stollen from our private deck. The only people around were staff members maintaining the grounds. I do not recommend! Great way to ruin a perfectly nice place
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything & Everyone Excellent Loved everything
Stayed 2 nights in Feb 2024

10/10 Excellent

vendella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was Outstanding!
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel everything about it was good
Stayed 2 nights in Jan 2024

8/10 Good

Rodney

Liked: Property conditions & facilities
Good resort but needs some amenities in all rooms
We stayed here for two nights. The resort is perfectly nestled on the south end of Upolu, Samoa. There is a huge difference between the single rooms located on the "old" block and the newer villas spread throughout the property. It's clean but lacks simple things like phones in the rooms. This means every time you want to contact reception, you have to walk or call them from a locally procured SIM card. The staff are hospitable and kind. The food was good. I think we'll book the Villa for a better experience next time. It's definitely a place we'll visit again.
Stayed 2 nights in Jan 2024

8/10 Good

Mairead

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is pretty luxurious by Samoa standards. We were in the Matai fale - the Chief’s villa - which was just beautiful. It was right at the edge of the resort and very private. It was a spacious villa, very well appointed, with both indoor & outdoor bathroom spaces and a huge deck with our own outdoor dining set, as well as two sun loungers on our semi-private beach. There was a kettle and fridge and tv and and iron & ironing board. The beach and water were lovely - it is very calm and safe to swim, snorkel and kayak. Food options are not extensive but the food was pretty ok. The buffet breakfast was basic apart from the lovely fresh baked goods, but there were a la carte items too. My partner was injured and could not walk so spent most of his time in our room, reliant on room service. The room phone didnt work and I had to walk up to order each time. I was told my only other option was to get a local SIM card and call from my mobile phone. The staff were efficient enough but not hugely friendly or approachable. I found some of them quite offhand. We often observed one of the owners speaking harshly to staff. I wonder how they speak to their staff when nobody is around. NYE was a buffet dinner but we could not attend & there was no other food available which had not been explained. I was told it was the restaurant buffet or nothing. The head chef Nitesh kindly agreed to make something for us when he heard about my partner. I don’t think we would visit again.

10/10 Excellent

Curchin

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Myrtha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing time at Saletoga Sands Resort. The view was breathtaking, and my children loved the chance to see the beautiful fish right next to the shore. They were also delighted watching the crabs scuttle between the rocks. A highlight for me was the theme dinner nights, adding a unique and enjoyable dimension to my stay, and the pricing was very reasonable. Saletoga Sands is a family-oriented resort. While there's a delightful splash pool and playground for children up to about 8 or 9 years old, most guests congregated around the separate swimming pool. The addition of ride toys for young children and a water slide into the ocean by the owners was a really nice touch. Even though I wasn't daring enough to go down the slide, I appreciated the creativity it brought to the property. The limited internet availability posed a challenge for my husband, but he didn't mind sitting in the lobby to stay connected, whereas I saw it as an opportunity to read a good book. Overall, Saletoga Sands Resort exceeded my expectations with its thoughtful amenities, family-friendly environment, and unique touches that made our stay truly memorable. I highly recommend this resort.
Stayed 2 nights in Dec 2023

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Faleasiu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beaches needed to be cleaner. Plastic wrappers floating in the water with massive sea weeds needed to be cleared so people can swim. The beauty of Saletoga Resort is credited to the : "well built" cottages and the well planned details of the land's layout. More than this, the staff are excellent, friendly and welcomed the tourists with joy. Thanks to "Salome", the manager and the Saletoga Resort Staff. The staff protrayed the true Spirit of Alofa in Samoa. Malo Lava.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay and amazing staff. Thank you!
Stayed 3 nights in Dec 2023

6/10 Okay

Peter

Travelled with family, Travelled with family and small children
Liked: Amenities

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Lovely big room right on the beach. Lovely pool with pool bar. Limited restaurants We ddnt want to do the local dinner on Wednesday night and our only option was bar snacks. Staff friendly. Breakfast ok. Had a lovely stay
Stayed 4 nights in Nov 2023

10/10 Excellent

colleen

Stayed 4 nights in Nov 2023

6/10 Okay

Sarah B E

Stayed 2 nights in Nov 2023

6/10 Okay

Andrew Peter

Stayed 7 nights in Nov 2023

10/10 Excellent

S M

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Niki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay! The grounds and the property are immaculately maintained. It’s run like a well oiled machine with super friendly staff who made dining with young children, hiring a rental car and changing rooms an absolute breeze. Thank you for our stay, we will be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Dr Byron

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 days at Saletoga Resort and thoroughly enjoyed our time there. The rooms were clean and the staff wonderful. Even got to chat with the owners who were very friendly and live onsite. Our family of 19 had a blast and looking forward to returning again soon. Thank you Saletoga staff.
Stayed 4 nights in Nov 2023

8/10 Good

Sheree

Travelled with partner
Liked: Amenities
Villa was lovely and the grounds, needed more than one pool because it gets a bit crowded.
Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous family time at Saletoga Sands!
We had a great trip to Saletoga Sands! The resort is beautiful, had everything we needed, and was very relaxed. Highlights for kids (we had a toddler with us) were the pool, kids pool, playground, "sandpits" next to each restaurant, beach cove, trampoline, and lovely staff who made a big fuss of her. We stayed in a Deluxe family room which gave enough space for her portacot to be set up and the room had AC available to cool it down for her day naps. We rented a car for one of the days to head to the caves and the trench, othewise we just relaxed on-site and had the best time!
Stayed 5 nights in Oct 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short beak - would recommend!
We enjoyed our short stay (3 days) The room (we had a small bungalow) was clean, spacious and well equipped. Staff were friendly and helpful. Food was generous and there was a good variety. Breakfast was buffet style and excellent. We enjoyed the pool but would have appreciated a handrail for access in/out, but the pool is lovely. The snorkelling was ok - not as good as elsewhere though but I think that is just that coastline. Would have appreciated more enforcement of the smoking/vaping areas - we don't smoke or vape and dont' enjoy it in the dining areas, bar or pool area. Overall a good stay and will will return.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saletoga sands was perfect everyone was very friendly, they remembered you one day to the next even down to room numbers. Thank you for making our stay special!
Stayed 6 nights in Oct 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Hi,the resort is well looked after and all the staff were always friendly and extremely helpful.
Stayed 7 nights in Oct 2023

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, well suited to families. Had a fantastic time.
Stayed 5 nights in Oct 2023

10/10 Excellent

Steven

Stayed 5 nights in Oct 2023

8/10 Good

Lene

Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent location on the coastline beach and all. Loved it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a great property! Wish we had stayed longer! We stayed in the hotel rooms, which were very spacious and had what you needed. There are water refill stations all over the resort, so filling water bottles, inc the one in the room is easy and saves plastic! We ate at both of the restaurants and think the waterfront one that has a different theme each night was the better option. Bbq night was great. For a resort with a captured audience (there isn't other dinner options nearby) the pricing was fair. Between 30-55 tala per main. Loved the free kayaks, paddle boards and snorkel stuff from the beach hut. There was a surprising amount of fish in the coral barely steps from the shore. The pool area could do with more loungers,.as groups and families put their towels on them and then don't seem to use them........ We had a great stay, the tropical gardens and layout of the resort was lovely. Also the great selection of DVDs to borrow for a quiet night in. You definitely need a hire car to get out and see any sites. The airport transfers are on the pricey side at 80tala per person.
Stayed 3 nights in Sep 2023

6/10 Okay

Rowina p

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Rowina p

Disliked: Cleanliness, staff & service
.
Service was very poor. Staff still need alot of training. Check-in was Slack. There wasn't any service delivered with a "SMILE". I had to tell one staff member how to do her job. "As a regular returnee to the Resort". I was surprised I wasnt acknowledge by the resort with any perks. One of my rooms I stayed in had a dirty bathroom. Sope residue, old soap, used left in soap dish.Toilet smelt.. like a toilet not been cleaned. The first room I stayed in, there was an incident with my room door unlocked & left open. I had gone to breakfast, locked my door. I returned to my room & found the door unlocked & open. I made a complaint to reception. The Cleaning staff of course denied going anywhere near my room, for fear of losing their job. Totally unacceptable!. If they made a mistake going to my room, they should have closed it & locked it. They also should have been honest about their mistake.
Stayed 1 night in Sep 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Sep 2023

10/10 Excellent

Tianu

Liked: Cleanliness, staff & service, property conditions & facilities
Great