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Reviews of The Golden Lion Hotel

3 out of 5
The Golden Lion Hotel
Senhouse Street, Maryport, England

Reviews

8.2

Very good

Rating 10 - Excellent. 47 out of 127 reviews" "
Rating 8 - Good. 53 out of 127 reviews" "
Rating 6 - Okay. 18 out of 127 reviews" "
Rating 4 - Poor. 5 out of 127 reviews" "
Rating 2 - Terrible. 4 out of 127 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Annette

Travelled with family
Disliked: Property conditions & facilities
Stayed two nights at hotel, no housekeeping service on Saturday, stains on the carpet and just little things missing, like box of tissues in the room, not teaspoon with the tea making facility and no fresh/clean cup for the following morning. Staff very friendly.
Stayed 2 nights in Mar 2024

8/10 Good

Joanna

Stayed 2 nights in Feb 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent💯
Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great hotel ,perfect food and brilliant staff
Stayed 1 night in Jan 2024

8/10 Good

Gerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent and the breakfast was lovely, evening meal was okay Only thing wrong was no lift for my partner who has trouble with her walking and we were on the 2nd floor
Stayed 1 night in Sep 2023

10/10 Excellent

Derick

Stayed 1 night in Sep 2023

2/10 Terrible

Duncan

Business traveller
Disliked: Room comfort
Only 3 hrs sleep
Very thin walls and ceilings I was kept awake all night but the room upstairs leaving there tv on, could here every time someone coughed or used the bathroom, will not stay there ever again as no compensation was offered
Stayed 3 nights in Aug 2023

4/10 Poor

I

Stayed 3 nights in Aug 2023

8/10 Good

William

Travelled with group
Liked: Cleanliness
Loved Maryport
Redeemed a reward night and was happy with that. A very warm welcome and quick check in. Room was adequate and clean with great views over the harbour. The Cumbrian breakfast was sufficient, attentively hosted by the staff. Totally enjoyed the 1 night stay in Maryport, and loved the warm welcome from the locals. As for the price for a 1 night stay without a reward night, I'l leave that up to others.
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Prefect location with sea view. Friendly staff and food excellent.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ian

Stayed 1 night in Jul 2023

2/10 Terrible

Scott

Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

John

Disliked: Property conditions & facilities
Tired property. Uncomfortable bed that I could feel the springs through.
Stayed 3 nights in Jun 2023

2/10 Terrible

Sophie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable beds hotel made loud noise until 1am
When we came to check in the receptionist apologised and told us that there was a wedding party going on but said the music should begin to stop at 11. The music (and then the sound of people packing up the wedding) lasted until one in the morning and made sleep impossible. On top of this the bed itself was really solid and you can feel the mattress springs, as mentioned in other reviews. We put our duvet on top and asked if they could provide any extra bedding. While the receptionist was able to give us a duvet cover there was no duvet in it so it was really cold. The paint on the walls was also damp and peeling. We had phoned ahead to ask if they could provide us with an iron. The iron they gave us literally leaked water out of the power cord. The second iron didn’t work at all. By the time we got to third iron we were very short on time. We visited so we could go to a wedding so while this might seem small, it was really stressful. They did allow us to change rooms that night (but without an apology) and the next room was adequate and basic. We do not normally leave reviews, particularly for small businesses. The reason we are here is that they have flat out refused to apologise or offer us a partial refund. We tried to talk to them both at the hotel and then through hotels.com in the hope that they had made a mistake, would read the above points and acknowledge that it wasn’t acceptable.
Stayed 2 nights in May 2023

8/10 Good

DAWN

Travelled with family
Liked: Cleanliness, staff & service
Near the sea front. Staff very friendly but overworked. Need more staff as they are very run off their feet, but despite this very attentive. Rooms clean and tidy with a good view. We had facing out to sea. No lifts, so need to be able as many stairs. Breakfast good but dinner passable. Location good and central for most amenities. Nice walk on the promenade and beach. Worth a visit. Pleasantly pleased as only 3 star. Recommended.
Stayed 2 nights in Apr 2023

8/10 Good

Malcolm

Stayed 2 nights in Feb 2023

8/10 Good

Pauline

Stayed 1 night in Feb 2023

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over-all a good stay clean rooms and excellent breakfast and meals parking on site good if you get there early enough
Stayed 1 night in Oct 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. Highly recommend the burger at their restaurant. The surrounding area is also great, places to buy extra snacks and shampoo etc are all within easy walking distance, various different pubs and restaurants of different types within walking distance. Train station is literally a ten minute walk away. Room was cozy and clean, excellent house keeping by staff. Would definitely stay at again.
Stayed 4 nights in Oct 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good sized room Friendly staff A lovely welcome bowl of fruit Room had a lovely view of the harbour from the window
Stayed 1 night in Aug 2022

10/10 Excellent

RONALD

Stayed 1 night in Jun 2022

10/10 Excellent

Muriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was not part of a chain. I was interested to learn about the history of the building. My room (and my son's room) were spotlessly clean. Every member of the staff was most kind and helpful. The food was excellent and the servings most generous. I have never been to Maryport before and was fascinated to learn that the town is over two thousand years old. I spent many happy hours walking round the dock area and looking at the many memorials to both sad and happy events,
Stayed 1 night in Jun 2022

8/10 Good

Julie

Stayed 1 night in Jun 2022

10/10 Excellent

Lee

Stayed 1 night in May 2022

8/10 Good

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight whilst working away
This is the 2nd time I have stayed at this hotel and have to say its very good. Its rooms are dated but they are clean, warm and comfortable. The hotel staff are fantastic and are very welcoming. I didn't have my dinner here this stay but as before the breakfast is superb. 100% recommend this hotel, value for money is brilliant.
Stayed 1 night in May 2022

4/10 Poor

Graham

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor quality bed, great breakfast
The mattress was one of the most uncomfortable things I've ever slept on. I could feel every spring. No comfort whatsoever. Breakfast was really good
Stayed 1 night in Mar 2022

8/10 Good

PJ

Stayed 1 night in Nov 2021

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the port. No much else
Stayed 2 nights in Sep 2021

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for 3 nights check in was quick staff were friendly room was nice and clean. Would recommend
Stayed 3 nights in Sep 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids on low floors.
Everything was fine until the 2nd night when a young child moved into the room above and was constantly running around until 11pm, dragging furniture etc. Then it all started again at 6am.
Stayed 2 nights in Sep 2021

8/10 Good

Joanne

Travelled with partner
Liked: Staff & service, amenities
The hotel is in the centre of town and has residents parking. The room was basic and smaller than we’d prefer. All amenities were there and the bathroom was clean. The room could have done with another hoover though. Bed was comfy but the rooms are so close it’s noisy and you can hear other guests. Had some drinks in the bar area in the evening, which was very pleasant. Staff helpful and friendly. Breakfast was excellent. All in all a reasonable stay but I wouldn’t say it’s value for money, given the advertised room rates.
Stayed 1 night in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, room was clean and comfortable with a wonderful view over the harbour
Stayed 1 night in Aug 2021

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice independent hotel
Traditional independent hotel, nice staff. Bike storage in the basement. Not sure about the neon lighting in the bar.
Stayed 1 night in Aug 2021

4/10 Poor

Clare

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location terrible service.
Great location, nice view, cool adjacent tapas bar and cocktail lounge. Room large and comfortable. Bathroom with shower good size and clean. Service was terrible. Managed to get a drink in the bar next door but understaffed and one girl looking after everything. Luckily we booked on the restaurant and then we were told there would be a delay. Waitress then came back and told us no starters and walked away. We waited two and a half hours for dinner and had to keep asking what was happening. They had no options for food other than nuts and crisps. We were not told about a wait of two and a half hours and did. It get the opportunity to try to find something else as it was too late and there was a food festival on. When we complained they just shrugged. I understand staff shortages at the moment but a bit of honesty would have been nice and then they had the cheek to charge us for the meal and no option for dessert and no options for anything to take to our room as we were starving. Complained again in the morning but again just a shrug.
Stayed 1 night in Aug 2021

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very uncomfortable bed but otherwise a lovely room
Nice welcome. Smart and clean room. The only disappointment was the bed - it was very uncomfortable, so much so that you could feel the springs poking through the mattress which was also rock hard. I think for £110 a night you expect a half decent bed. Unfortunately this spoiled our stay a little as we hardly slept. That being said, the rest of the room was lovely.
Stayed 1 night in Aug 2021

6/10 Okay

Peter

Stayed 2 nights in Jul 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food outstanding and bedroom large and spacious
We stayed in the deluxe room which was large and spacious. Little extras such as fruit and bottled water in arrival The food was excellent. Very large portions
Stayed 1 night in Jun 2021

10/10 Excellent

Ian

Stayed 1 night in Jun 2021

10/10 Excellent

Helen

Stayed 1 night in Jun 2021

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with warm and friendly staff.
Room small but very clean and comfortable with lovely bathroom. Staff very friendly and welcoming and were genuinely pleased to serve and chat to you. Will come back again.
Stayed 1 night in Jun 2021

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of on site parking, easy check in and good choice of evening meals. Room clean and service good
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grrat location, sea view
Stayed 1 night in May 2021

8/10 Good

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel and very Covid aware / safe. Very, very nice evening meal and an excellent freshly cooked breakfast. Quirky little town with several pubs etc within easy walking distance. Room was clean and well appointed with a great view of the harbour (room 16). Quiet all night (which I asked for, so thanks) however neighbour was up early and very noisy with his morning routine and coughing etc. Not the hotels fault, but the walls were a bit thin. I'd very happily stay there again.
Stayed 1 night in Oct 2020

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable short stay
Stayed 1 night in Aug 2020