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"It felt a bit like a fancy youth hostel, but the whole “no staff” concept was a bit off-putting."

"Nice big room. Very helpful staff. Delicious breakfast."

"Welcoming hostess, good bed and quiet sleep, tasty breakfast, clean bedding and towels. But... I was shocked by the condition of the place. Vey old fashioned and too shabby and worn. Carpets especially bad. Shower room stank awful and shower painted over with white paint. Sink in bedroom painted too. Only a skylight. Not seen anything this bad before, but bearable for me. Fortunately on my own as wife would not have entered this place."

"We have stayed here a few times in the past but not for about three years now. Sadly, we were very disappointed . The service used to be exceptional. I asked for a quiet room as we are very light sleepers - we were kept aware by the kitchen fan at the back of our room and the noise from the reception desk. We had lunch there and the prawn skewers were bland and tasteless. The breakfast buffet selection was poor, however the hot meals were very good. The service was dire, staff were stood around chatting and we had to go and ask for our order to be taken. We were not asked if we would like toast and again had to ask for it. When the waitress brought some she did not think to take our dirty plates away. Also, I notified the manager on arrival that the hand cream in the ladies toilet had run out and it was still empty on departure. Unsure if we would return and we have spent many happy breaks there in the past."

"Really nice stay in a superb location. Really good food and beer as well"

"Good location on the main square with on street parking. Nice evening meal but overpriced. I think the owner is new and still learning the hospitality trade. Breakfast distinctly average Hotel public rooms have been refurbished, room nice but bathroom still needed a little attention. Overall we enjoyed our stay."

"The room was clean and comfortable. The food was excellent."

"This was my third stay since my first visit in 2014 from Canada. Have never forgotten the beauty of the setting and cozy atmosphere. Particularly enjoyed our ground floor room with the conservatory which gives you direct access to the outdoors. The walk across the field to Hawes is always fun. Great staff, food delicious."

"Disappointing stay, especially as I have stayed here twice before and previously been very satisfied. There was no hot water or heating, making the room very uncomfortable. I was told on arrival that food orders would stop at 18:00, but not that the menu would be extremely limited with no vegetarian options. Despite being advised the hotel would close at 23:00, the bar was shut and the hotel effectively closed by around 20:30. Breakfast was equally poor, with no staff present, very limited, low-quality food, and again very few vegetarian options. Overall, the lack of basic amenities, poor service, and substandard food made this a very disappointing stay."