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Reviews of Ibis Budget Marseille Vieux Port

2 out of 5
Ibis Budget Marseille Vieux Port
46 rue Sainte, Marseille

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 233 reviews" "
Rating 8 - Good. 96 out of 233 reviews" "
Rating 6 - Okay. 42 out of 233 reviews" "
Rating 4 - Poor. 10 out of 233 reviews" "
Rating 2 - Terrible. 11 out of 233 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Uresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Stéphane Mojica, Directeur on 15 Nov 2023
Cher hôte,Merci d'avoir pris le temps de nous faire part de votre avis.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement et que vous ayez apprécié l'ensemble de nos prestations.Au plaisir de vous revoir parmi nous,Stéphane Mojica, Directeur

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and near many restaurants and Le Vieux Port. We were allowed to check in early which was great so we didn't have to walk around with our heavy backpacks. We would definitely stay here again next time we find ourselves in Marseille.
Stayed 1 night in Sep 2023
Response from Stéphane Mojica, Manager on 30 Oct 2023
Dear Catherine.Thank you very much for sharing your positive review.We are delighted to hear that you found our property clean and quiet, and appreciated our convenient location near Le Vieux Port and numerous restaurants. It's great to know that our early check-in service was helpful for you, allowing you to enjoy your time in Marseille without the burden of carrying your backpacks around.We hope you will return for another memorable stay.Best wishes,

10/10 Excellent

JAREK, Brechin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff, excellent location with just 5 minutes to the Old Port, restaurants and pubs everywhere. Typical old European building with charming outdoor terrace.
Stayed 3 nights in Oct 2023
Response from Stéphane Mojica, Manager on 30 Oct 2023
Dear Jarek,Thank you for your kind review.We are thrilled to hear that our amazing staff made a lasting impression on you and that you enjoyed our prime location near the Old Port, surrounded by numerous restaurants and pubs. It's great to know that you appreciated the charm of our historic European building and our lovely outdoor terrace.We would love to have you return in the future.All the best,

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stéphane Mojica, Manager on 24 Oct 2023
Dear Lorraine,Thank you for this positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back.Best wishes,Stéphane Mojica, Manager

10/10 Excellent

BDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Marseille
I enjoyed two nights in Marseille. This budget hotel was very comfortable and ideally located in the old port. The staff at reception were very nice and helpful.
Stayed 2 nights in Oct 2023
Response from Stéphane Mojica, Manager on 13 Oct 2023
Dear Guest,Thank you for your review.We are delighted to hear that you found our hotel comfortable and appreciated its prime location in the old port of Marseille. It's great to know that our staff at reception made a positive impression on you with their friendliness and helpfulness.We look forward to seeing you again in the future. Best wishes,

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
No air conditioning. Towels the size of washcloths. No washcloths at all. Desk and chairs meant only for small children!
Stayed 1 night in Oct 2023
Response from Stéphane Mojica, Manager on 4 Oct 2023
Dear Guest,Thank you for taking the time to share your review.We apologize for any inconvenience you may have faced regarding the air conditioning. Our rooms are equipped with individual air conditioning controls, and our team is always available to assist with any adjustments needed. Regarding the towels, we provide two towels per room, and extra towels are available upon request at the reception. We do not provide washcloths as a standard, but we appreciate your feedback and will take it into consideration for future improvements. As for the desks and chairs, we are in the process of equipping our rooms with more suitable furniture to enhance our guests' comfort.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards,Stéphane Mojica, Manager

8/10 Good

Eve

Liked: Staff & service
Relatively Cheap/Comfortable Hotel
Overall a fine stay. The location was relatively good, within walking distance of public transit, sight seeing and restaurants. The hotel itself was okay, room didn’t exactly meet the pictures. But was still comfortable and felt clean. If you’re looking for a relatively cheap hotel that is comfortable, this is good.
Stayed 3 nights in Aug 2023
Response from Manager on 14 Aug 2023
Dear Eve,Thank you for your review of your recent stay.We are glad to hear that you found our location convenient, with easy access to public transit, sightseeing, and restaurants. It's great to know that you felt comfortable in our clean rooms. However, we apologize if the room did not fully meet your expectations, and we appreciate your understanding. Our goal is to provide a comfortable and affordable stay for our guests, and we hope that overall, you had a pleasant experience.We hope to see you again in the future.Best regards,

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great option
Stayed 3 nights in Aug 2023
Response from Stéphane Mojica, Manager on 14 Aug 2023
Dear Joshua,Thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us; your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back. Best wishes,Stéphane Mojica, Manager

8/10 Good

MacKenzie

Stayed 2 nights in Jul 2023
Response from Stéphane Mojica, Manager on 14 Aug 2023
Dear Mackenzie,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back. Kind regards,Stéphane Mojica, Manager

6/10 Okay

Meric

Stayed 2 nights in Jul 2023
Response from Stéphane Mojica, Manager on 22 July 2023
Dear Meric,Thank you for your feedback concerning our hotel.We are sorry that not everything was to your satisfaction.We would welcome your suggestions on how we could have improved your experience.We all hope to be able to welcome you again. Best wishes,Stéphane Mojica, Manager

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, large rooms, room was clean and late check in from a late flight was easy
Stayed 1 night in Apr 2023

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I picked this property for it's location. Perfect
Stayed 2 nights in Apr 2023
Response from Stéphane Mojica, Manager on 28 Apr 2023
Dear Jackie,Thank you very much for your kind review.We are pleased that you enjoyed your stay and to know that you found our location convenient for your requirements.We hope to see you again on a future visit.Kind regards,Stéphane Mojica, Manager

10/10 Excellent

Lukasz

Stayed 3 nights in Feb 2023
Response from Stéphane Mojica, Manager on 3 Mar 2023
Dear Lukasz,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regardsStéphane Mojica, Manager

8/10 Good

Wendy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Basic amenities but did the job. Hairdryer in room. Not much hanging space if there were 2 of you and shelves instead of drawers so all your items are on display. Large double bed. Breakfast not included in my package but plenty of places to eat literally outside your doorstep. Staff were very friendly and you have to have a card to enter the property at night so was very secure.
Stayed 4 nights in Feb 2023
Response from Stéphane Mojica, Manager on 22 Feb 2023
Dear Wendy,Thank you for taking the time to share your review.We are pleased that you chose to stay with us and it is a pleasure to know that you appreciated the high standard of service from our team. We work hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. We do, however, regret that you were not entirely satisfied with the layout of your room and have taken note of your feedback for consideration. We hope to welcome you back soon. Best wishes, Stéphane Mojica, Manager

8/10 Good

Mairin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

John

Response from Stéphane Mojica, Manager on 8 Mar 2023
Dear John,Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We hope to have the pleasure of seeing you again in the future. Kind regards,Stéphane Mojica, Manager

10/10 Excellent

Edgar Benavides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice flat for a short stay in Marseille. Staff is friendly and the place really near to main iconic places. (: Totally recommended!
Response from Stéphane Mojica, Manager on 20 Dec 2022
Dear Edgar,Thank you for this kind review.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs.It would be a pleasure to welcome you back on a future occasion. Best wishes,Stéphane Mojica, Manager

8/10 Good

Matthew

Stayed 1 night in Oct 2022
Response from Stéphane Mojica, Manager on 20 Jan 2023
Dear Matthew,Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We hope to have the pleasure of seeing you again in the future. Kind regards,Stéphane Mojica, Manager

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Awful place do not book not clean and ac does not work
Stayed 4 nights in Jul 2022
Response from Stéphane Mojica, Manager on 5 Aug 2022
Dear Jessica, Thank you for taking the time to share your feedback. We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with our team. We do urge guests to let us know of any issues or concerns while on site, so we may rectify them immediately. We certainly hope that we can welcome you back again. Best regards, Stéphane Mojica, Manager

10/10 Excellent

Armando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled rooms in very centric area
Stayed 1 night in Jul 2022

10/10 Excellent

Ksenia

Stayed 1 night in Mar 2022
Response from Stéphane Mojica, Manager on 29 June 2022
Dear Ksenia, Thanks for taking the time to send us a great rating. We are delighted you had a great stay. Thank you again. Best regards, Stéphane Mojica, Manager

8/10 Good

John

Stayed 1 night in Sep 2021
Response from Stéphane Mojica, Manager on 6 Dec 2021
Dear John, Thank you for taking the time to send us your rating. We are glad that we met your expectations. We would welcome your suggestions on how we could improve your experience. We look forward to the pleasure of seeing you again in the future. Kind regards, Stéphane Mojica, Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Breakfast was perfect for a very small price! Bedding was comfortable enough if all you want to do is sleep and go explore the city. I parked my car on sites... well, that’s a very small garage with an elevator access... I wouldn’t adventure myself with a big car... Other public parking garage are very close for the same overnight price...
Stayed 1 night in May 2021
Response from Stéphane Mojica, Manager on 29 June 2021
Dear Guest, Thank you for taking the time to review your visit to our hotel. We are delighted to know that your overall stay with us was a pleasant one. As you mention, we understand that our private parking is great for smaller cars, however, is not suitable for large vehicles and we are always happy to help with directions to the nearby public car park. It would be a pleasure to welcome you again. Kindest regards, Stéphane Mojica, Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Also the front desk was very friendly and the breakfast was very pleasant!
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Stéphane Mojica, Manager on 2 Sept 2020
Dear Guest, We would like to thank you for your rating of your recent stay. We are glad that we met your expectations. We would love to know how we could have improved your experience with us. We hope to have the pleasure of seeing you again in the future. Kind regards, Stéphane Mojica, Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position, just few minutes away from vieux port. Markets and restaurants within few meters. The staff seemed nice at the arrival. The room was cleaned and comfortable. Would totally recommend it.
Stayed 1 night in Mar 2020
Response from Stéphane Mojica, Manager on 10 Mar 2020
Dear Guest, Thank you for your lovely review and your kind recommendation. It's a boost for us every time we receive positive reviews such as this. Your kind words about the friendly and professional service you received from our team members are much appreciated. It's also great to know that our location was so convenient for you. We look forward to welcoming you back. Best wishes, Stéphane Mojica, Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is perfect because is walk distance from most touristic attractions.
Stayed 2 nights in Nov 2019

10/10 Excellent

Michal, Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Nice reception crew. Clean. Good breakfast
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
A little run down and room had a damp smell. But the staff were very kind - I discovered on the first night that my adaptor wasn't working and a member of the reception staff lent me her charger.
Stayed 1 night in Aug 2019
Response from Stéphane Mojica, Manager on 2 Oct 2019
Dear Guest, Thank you for such a positive review. We are happy that you had a pleasant stay with us; however, we wish it was completely satisfying. We wish you had informed us regarding the smell so that our team would have found an immediate. Our team members always go out of their way to ensure they deliver the best service possible. We hope to welcome you back. Best wishes, Stéphane Mojica, Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing and the breakfast really good for the price! Also housekeeping was very very very friendly with us all the time! I recommended your stay in this hotel to save money and enjoy the center of Marseille day and night easily walking around.
Stayed 3 nights in Jul 2019
Response from Stéphane Mojica, Manager on 29 July 2019
Dear Guest, Thank you for your valuable feedback. It’s a pleasure to know that you had a enjoyable stay and appreciated our prices. We are delighted we were able to help you start your day off right with our tasty breakfast buffet. Thank you for your kind recommendation and we look forward to welcoming you back on a future trip! Warm regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une appartement propre, avec les hôtes sympas et accueillants.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

skylark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the lovely Old Port area. I was given a spacious, clean room. The issue was that there was a bathtub and a shower with no bath plug and if you stand there the slanting ceiling is too low for most adults. (I was ok, as I am only 5'1.) Also the walls between the rooms are wafer thin, so it can be very noisy. But overall, for me it was comfortable.
Stayed 1 night in Dec 2018
Response from Stéphane Mojica, Manager on 8 Jan 2019
Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our location and our high standards. We are indeed ideally located in the heart of the city. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased to know that the room met your expectations. We are sorry for any inconvenience caused. Regarding the bathtub and shower, we have taken a note of your remarks. Regarding the noise, we wish you had informed us during the stay so that our team would have found an immediate solution. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. We wish you a happy new year. Best wishes, Stéphane Mojica, Manager

10/10 Excellent

Vanessa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay in this economical hotel in the heart of Vieux Port. The location was great and the staff were very friendly. There was always an English speaking staff member at the front desk when I had questions, which was very helpful. The view out our 5th floor room was nice, and because we were set back from the main square, it was quiet.
Stayed 2 nights in Oct 2018
Response from Stéphane Mojica, Manager on 25 Oct 2018
Dear Vanessa, Many thanks for your kind review. We are pleased that you appreciated the high standards and quality service which we strive to uphold. Such positive feedback inspires our team to constantly improve our performance. Thank you for noting our convenient and calm location. We hope that you will visit us again in the future. All the best,

6/10 Okay

nick, Scotland

Liked: Cleanliness, room comfort
Very central
This is a cheap and cheerful hotel and very convenient for exploring the area around the old port
Stayed 1 night in Sep 2018

10/10 Excellent

Belisa, Sarasota, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

LOIC

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Femme de ménage qui rentre dans la chambre et nous réveille à 10h , consignes pour les bagages payantes
Stayed 2 nights in Jan 2024

6/10 Okay

Antoine

Business traveller
Liked: Staff & service
Disliked: Room comfort
Ça va mais rien d’exceptionnel
Accueil sympa pour cet hôtel plutôt bien placé. Mobilier de chambre vétuste, literie peu confortable mais sinon, ça fait le job.
Stayed 1 night in Dec 2023
Response from Stéphane Mojica, Directeur on 28 Dec 2023
Cher Antoine,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez trouvé notre accueil sympathique et que la localisation de notre établissement ait répondu à vos attentes. Cependant, nous sommes navrés d'apprendre que la chambre n'a pas été à la hauteur de vos espérances. Nous tenons à souligner que nos matelas sont récents et qu'ils correspondent aux standards de confort que nous nous efforçons de maintenir. De plus, nous proposons différentes configurations.Nous espérons que, malgré ces points, votre expérience générale a été satisfaisante.Nous espérons vous recevoir à nouveau pour un séjour plus confortable et vous souhaitons de belles fêtes !Cordialement,Stéphane Mojica, Directeur

2/10 Terrible

Arnaud

Disliked: Property conditions & facilities, room comfort
Beau dehors, nul dedans.
Chambre minuscule avec une climatisation qui fuit (réveillé avec une flaque au sol) et un velux qui ne s’ouvre pas et sans vue. Une cellule plus qu’une chambre. A fuir.
Stayed 1 night in Nov 2023
Response from Stéphane Mojica, Directeur on 28 Dec 2023
Cher Arnaud,Merci de nous faire part de votre opinion.Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. La satisfaction de nos clients nous tient à cœur. Aussi, nous invitons nos hôtes à nous signaler toute situation inhabituelle afin de pouvoir la régler sur place, ou vous reloger dans la mesure de nos disponibilités.Pour un prochain séjour, n'hésitez pas à nous faire part de vos préférences lors de la réservation, nous ferons de notre mieux pour vous satisfaire.Nous espérons vous accueillir une fois encore pour un séjour bien plus réussi.Bien à vous,Stéphane Mojica, Directeur

8/10 Good

André

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Accueil très satisfaisant, propreté tout à fait convenable. Je recommande cet établissement.
Stayed 1 night in Dec 2023
Response from Stéphane Mojica, Directeur on 28 Dec 2023
Cher André,C'est un réel plaisir pour nous d'apprendre que votre séjour parmi nous s'est agréablement déroulé et que vous avez apprécié la propreté de l'établissement et l'accueil par notre équipe. Votre satisfaction fait la notre.Nous vous souhaitons de belles fêtes et espérons vous revoir chez nous pour une nouvelle expérience positive.Cordialement,Stéphane Mojica, Directeur

10/10 Excellent

Brigitte

Stayed 5 nights in Dec 2023
Response from Stéphane Mojica, Directeur on 5 Jan 2024
Merci Brigitte de nous communiquer votre appréciation favorable.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous vous souhaitons une belle année 2024 et serions ravis de vous revoir parmi nous.Bien à vous,Stéphane Mojica, Directeur

8/10 Good

Martine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proche du Vieux port. Transports à proximité. Bien sécurisé. Calme. Personnel au top.
Stayed 5 nights in Dec 2023
Response from Stéphane Mojica, Directeur on 15 Dec 2023
Chère Martine,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis de lire que la proximité du Vieux port et des transports ont répondu à vos attentes. Le calme de notre hôtel contribue à la qualité du séjour de nos clients et nous sommes heureux que cela ait été le cas pour vous. Enfin, nous apprécions vos compliments envers notre équipe.Nous serions ravis de vous revoir parmi nous. Bien à vous,Stéphane Mojica, Directeur

6/10 Okay

Sylvie

Liked: Room comfort
Disliked: Staff & service
Avis global hôtel
Attention au sirop, crème de cassis et sirop de cassis ne sont pas la même chose. Cordialement Bonne continuation
Stayed 1 night in Dec 2023
Response from Stéphane Mojica, Directeur on 18 Dec 2023
Chère Sylvie,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes désolés pour cette erreur, un suivi a été fait avec notre équipe au bar afin que cela ne se reproduise plus.Par ailleurs, nous espérons que le reste de votre séjour s'est bien déroulé.Au plaisir de vous revoir pour une expérience sans fausse note.Stéphane Mojica, Directeur

6/10 Okay

Spencer

Business traveller
Stayed 1 night in Nov 2023
Response from Stéphane Mojica, Manager on 22 Nov 2023
Dear Spencer,Thanks for this review about your recent stay.We regret we were not able to meet all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back. Best wishes,Stéphane Mojica, Manager

10/10 Excellent

GUYLAIN, FLINS NEUVE EGLISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 3 nights in Nov 2023
Response from Stéphane Mojica, Directeur on 22 Nov 2023
Cher Guylain,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Au plaisir de vous accueillir à nouveau,Stéphane Mojica, Directeur

10/10 Excellent

Abdo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very cosy and clean
Stayed 1 night in Nov 2023
Response from Stéphane Mojica, Manager on 15 Nov 2023
Dear Abdo,Thank you for positively reviewing your recent stay.We are thrilled to hear that you found our hotel cozy and clean. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and it's great to know that it made a difference in your stay.We hope to welcome you back to ibis budget Marseille Vieux Port in the future.Best regards.Stéphane Mojica, Manager