Junior Suite, Terrace | Terrace/patio
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Reviews of Riad Karmela Princesse

4.5 out of 5
Riad Karmela Princesse
4 Derb El Ferrane, Rue Azbezt, Ben Salah, Medina, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 52 out of 69 reviews" "
Rating 8 - Good. 13 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from The Karmela Team on 15 Jan 2024
We are sorry to hear that you gave us a low score. It is hard for us to know what went wrong and if there was anything we could have done to make your experience better. It is always better for you to come to reception to raise any issues for us to help you and resolve any problem. Our team is available 24/7. Regards,

10/10 Excellent

Justin Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further. Central to everything you want to see and do. The staff is amazing and super friendly. Also safe and enjoyable for LGBTQ .
Stayed 5 nights in Nov 2023
Response from The Karmela Team on 9 Jan 2024
Thank you very much Justin for taking the time to tell us about your experience in our Riad. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you again very soon.

10/10 Excellent

KD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised to be at the property, the pictures are a true experience, the staff was amazing the location was central to everything. This is a must stay property!!!
Stayed 6 nights in Nov 2023
Response from Bouchra on 18 Nov 2023
Hello,Thank you for your feed back, we are happy to hearing that everything was perfect and your satisfied with your stayWe hope to see you againKind rgds

10/10 Excellent

Joanne

Travelled with partner
Stayed for 4 nights and had a wonderful stay. The place is an oasis of tranquility in the busy medina. The room was beautiful and the bed was super comfy. Breakfast was lovely. We had a massage there and that was better than the massage we had at another place where we went for a hamman. But on top of that it’s the staff that get this place 5 stars. Welcoming, attentive, friendly and extremely helpful. They gave us recommendations, made phone calls for trips, organised taxis and tuktuks and changed money. Without them we’d have spent a lot more time searching the medina - which is also part of the point of going to Marrakech -but not if you want to be somewhere at a set time!
Stayed 3 nights in Oct 2023
Response from Bouchra on 28 Oct 2023
Hello,Thank you the take the time to write us your feedback regarding your stay in our establishment,We are delighted to know that you were happy and that everyone one was perfect in taking care of your needs.Thanks again from the whole team hoping to see you againKind rgds

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Bouchra on 28 Oct 2023
Hello,Thank you for your feed backWe hope to see you againKind Reds

6/10 Okay

DANIEL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bed was rock hard and very uncomfortable. Otherwise the place was satisfactory.
Stayed 2 nights in Oct 2023
Response from Bouchra on 28 Oct 2023
Good morning,Sorry to read your message, the beds are new and to better satisfy the needs of our customers we have fine and peace mattress toppers according to customer requests.But if you tell us nothing, Neither the receptionists nor the house keeper can know your needs.It's very important to talk to our staff because we have solutions and practical proposals for overwork :)Sorry, one more time.Sincerely

4/10 Poor

Flordeliza

Travelled with group
Liked: Staff & service
The front desk was very helpful, Mohamed was very patient with us. He took the time explaining the maps going to Jemma el Fnna, but we still got lost twice. He also checked on us when we were walking to the square. At 1am we were going back to the Riad, we couldn’t find our place, I used goggle maps, there was no connection. It was very dark and scary, we called the hotel but could not connect. I would not want to stay there next time because of the difficulties finding the Riad. There’s should be more lights and signs visible for the location.
Stayed 2 nights in Sep 2023
Response from The Riad Karmela Team on 1 Oct 2023
Dear Flordeliza, thank you for taking the time to tell us about your experience in our Riad. We are happy to hear that our team has been very helpful to you during your stay. It is a shame you have punished our establishment for something we cannot help. There are plenty of phone applications that can be used without internet connection. We could have helped and avoided this situation. The Medina is comparable to a big maze and it can be difficult to get around. However, we are always happy to arrange a meeting point with one of our team members to bring you back to the Riad, and it is also possible to arrange a taxi or a tuktuk transfer back to the Riad in advance. Thank you again for choosing us.

10/10 Excellent

Jean, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Enchanting Stay at Riad Karmela Princesse, Morocco Review: My stay at Riad Karmela Princesse in Morocco was an unforgettable experience that genuinely encapsulated the essence of Moroccan hospitality and charm. From the moment I set foot inside the Riad, I was enveloped by an atmosphere of tranquility and elegance. The traditional Moroccan architecture and design resonated with an authentic and luxurious touch that was both captivating and comforting. The Riad Karmela Princesse team went above and beyond to ensure my comfort and satisfaction. The staff were exceptionally courteous, attentive and displayed a genuine passion for service that was truly heartwarming. Their dedication to guest satisfaction was evident in every interaction. The rooms were beautifully appointed, combining traditional Moroccan aesthetics with modern amenities for an optimal blend of comfort and style. The enchanting rooftop terrace was a delightful retreat, offering stunning views of the bustling Medina. The culinary offerings were another highlight of my stay. The breakfast was a feast of local delicacies, freshly prepared and served with a personal touch. I would highly recommend Riad Karmela Princesse to anyone visiting Morocco for an authentic, luxurious, and memorable stay. The charm of the Riad and the warmth of its team have left an indelible impression, making it my go-to choice for future visits. Rating: 4.5/5 stars
Response from Team Karmela on 28 Sept 2023
Thank you very much Jean for taking the time to tell us about your experience in our Riad. We are delighted to hear that you enjoyed your time with us. We strive to make each stay as unforgettable as possible, and we appreciate you taking the time to share your feedback with us. We hope to welcome you again very soon.

6/10 Okay

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from The Karmela team on 24 Sept 2023
Thank you Fiona for taking the time to tell us about your experience with us. We appreciate it, and we hope that you enjoyed your time in our Riad.

10/10 Excellent

Sachin

Stayed 2 nights in Jun 2023
Response from Bouchra on 21 July 2023
It is with great pleasure that we heard your feedback.It was a real pleasure for us to learn that your stay with us met your expectations.We can assure you that we will always do everything we can to continue to deserve the trust you place in us.We sincerely hope to have the pleasure of welcoming you back to our establishment in the near future.Sincerely,Bouchra NibouGeneral director

10/10 Excellent

Karen, Delano

Stayed 2 nights in Jun 2023
Response from Bouchra on 21 July 2023
It is with great pleasure that we heard your feedback.It was a real pleasure for us to learn that your stay with us met your expectations.We can assure you that we will always do everything we can to continue to deserve the trust you place in us.We sincerely hope to have the pleasure of welcoming you back to our establishment in the near future.Sincerely,Bouchra NibouGeneral director

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
We enjoyed this property as the location was pretty central to everything and the breakfast options were great!
Stayed 5 nights in May 2023
Response from Bouchra on 5 July 2023
Dear Host,I would like to sincerely thank you for taking the time to share your feelings with us.It was a real pleasure for us to learn that your stay with us met your expectations.We can assure you that we will always make every effort to continue to deserve the trust you place in us. All of our teams join me in assuring you how happy we would be to welcome you again

10/10 Excellent

Jacinta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights at Riad Karmela Princesse in early April. The staff at both Karmela Princesse and Riad Karmela opposite could not have been more helpful, friendly or kind. The Riad was an oasis of calm in the middle of the Medina. We had booked a suite for us and our two teenage children and had great rooms next to each other. The kids had a wonderful time with a great mix of activities as well as time on the terrace in the sun and in the pool. The Riad also had wifi everywhere which was super useful. Everyone was keen to ensure we had a wonderful trip and offered many suggestions for day trips and outings. We booked a day trip Ourika Valley, an evening trip with camel rides in the Desert D'Agafay as well as Jardin Majorelle during the day and the trips and transport were ideal. All of the drivers were friendly and informative and the map that the Riad provided on day one was brilliant and easy to follow through the Medina. As it was Ramadan while we were there we ate most of our evening meals in the Riad (due to timings) where they offered a choice of two set menus that changed each day. Every meal was fantastic and there was plenty of it. The breakfasts were also delicious and offered plenty of variety. Would highly recommend Riad Karmela Princesse
Stayed 4 nights in Apr 2023
Response from joel on 9 Apr 2023
Thank you so, much for such a great and detailed feed back. Looking foward seeing you again

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil, restful and restorative. Wonderful staff who can’t do enough to give you the best experience whilst leaving you to it. This was our seventh visit to Marrakech, and by far the best Riad. Thanks Guys.
Stayed 7 nights in Mar 2023
Response from joel on 9 Apr 2023
Thank you Christophe...r

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and helpful staff. Great location in old city.
Stayed 7 nights in Mar 2023
Response from joel on 9 Apr 2023
Thank you so much for the comment

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Riad
Lovely staff at this comfortable Riad . Good service , clean accommodation.
Stayed 4 nights in Mar 2023
Response from staff karmela on 10 Apr 2023
Good morning,We thank you for taking the time and leaving us your nice feed back and letting us know that everything was up to your expectations.Hoping to see you againKind rgds

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous stay! Incredible location (yes, like every Riad, hard to find, so use their air transport). So accommodating and helpful. Steps from the souk and all your dinner options, yet quiet and delightful.
Stayed 6 nights in Feb 2023
Response from Staff riad karmela on 17 Mar 2023
Thank you Kathy for your nice feed back; we are happy that everything was good and your are satisfied with your stay in riad karmela princesseWe hope to see you again

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from staff on 17 Mar 2023
Thank you and hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Quiet refuge in the chaos
The room was not in great condition. Curtains didn't close properly. Room fridge didn't cool. The bathroom tiles cracked and tired looking. The general lobby is nice and comfortable. Breakfast is good and the staff are friendly and helpful. One day there was no hot water and that was annoying but eventually fixed. Airport pick up and other transport arrangements were good. The Agafay desert outing we booked thru the hotel was horrible and wouldn't recommend.
Stayed 7 nights in Feb 2023
Response from joel on 9 Apr 2023
Thank you for the comment. Sorry for the problem with the water...It took us some hours to fix it. The mini bar cool down to 12 degrees only, not lower as not fridge and regarding Agafay It seems that you were very late to get the mini bus which affected the wole evening organisation ??? We have several guests every week and it always go smoothly. Sorry if you did not have a good time.

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Riad Karmela Princesse. It is a stunning property, beautifully designed in true Moroccan style. We stayed there with our 2 kids (11 and 8) and had a family room which were 2 rooms next to each other. The rooms were spacious, both with lovely bathrooms. The staff were so warm and welcoming and nothing was too much trouble. It is located in the heart of Marrakech and close to cafes, souks, restaurants etc - all a short walk away. We'd highly recommend it.
Stayed 5 nights in Feb 2023
Response from Staff riad karmela princesse on 20 Mar 2023
Thank you for you helpful feed back, we hope to see you againKind rgds

10/10 Excellent

christine anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very welcoming and Armine in particular looked after us very well. It’s a welcome haven of peace and calm from the bustle of Marrakech. Food lovely and rooms very individual. Swimming pool not used as not sure how clean it was. Will definitely book to go again.
Stayed 7 nights in Feb 2023
Response from joel on 14 Feb 2023
hello Thnak you christine for the nice comment. The pool is not heated so no one use it ( even when heated at 28 degres) during the winter as temperature out side is too cold....Start in may actually. Thanks for the top score...

10/10 Excellent

Jose, New York

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Staff on 16 Nov 2022
Hello,Thank you for your feed back, we hope to see you againking rgdsBouchra

8/10 Good

Fouad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, helpful and place was very nice.
Stayed 1 night in Aug 2022
Response from Staff on 12 Aug 2022
Thank you for your feed back, we hope to see you again Kind rgds

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Staff karmela on 21 Feb 2020
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from joel on 7 Feb 2020
Merci

10/10 Excellent

Jaynesh Lalji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from joel on 20 Nov 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Oct 2019
Response from joel on 20 Nov 2019
thank you

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Staff on 25 Sept 2019
Thank you

10/10 Excellent

Daniella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Bibich on 25 Sept 2019
Thank you Daniella for your feed back, We hope to see you again Best rgds

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we amazing. They were very helpful and Friendly. They helped us with many things and gave us great guidance and advice
Stayed 4 nights in Aug 2019
Response from Joel on 1 Sept 2019
Thanks a lot ...

10/10 Excellent

Faqir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant experience after some problems
Initially messed up with wrong room allocation for two nights. after several complaints the owner sorted everything out. Staff were excellent and service was excellent. Overall, we had a very pleasant and enjoyable experience.
Stayed 7 nights in Aug 2019
Response from Joel on 1 Sept 2019
Thank you for your final score We have now clarify the set up of the rooms on hotels.com to avoid the issue again..

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly wonderful Riad in the heart of Marrakech. It is spacious, clean and well decorated. Most of all, the staff are amazingly helpful, gracious, warm and kind. Nothing is too mych trouble for them. They gave us useful advice about where to go and arranged a three day trip to the Sahara for us, which we would definitely recommend. The around around the Karmela Princesse is busy and noisy, but the hotel itself is like an oasis of calm. We have just left and already wish we could return.
Stayed 13 nights in Aug 2019
Response from Joel on 1 Sept 2019
Thank you very much for your feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay in the Raid Karmela Princesse. Hospitality was great, room was clean and spacious. Dinner was very good the one night we ate at the Riad and buffet breakfast in the morning was nice. At check-in they went over a map of Marrakech with us and even gave our two kids cards with the Riads address and phone number in case the got separated from us (which did not happen). Porter helped us get our luggage to where the driver to the airport was going to be meeting us since it is difficult for cars to reach where the Riad is loacted. Overall a wonderful stay.
Stayed 2 nights in Jan 2019
Response from joel on 24 Jan 2019
Thank a lot We are very pleased that you enjoyed your stay Rgds Joel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a real riad in the real life Marrakech this is the place, staff are great they will get you something or do it if you ask and leave you alone if you want nothing. The place is amazing. A 5 minute walk to the famous square following a simple route. Get picked up from the airport with them, makes life easy untill you find your own feet, this was the first time for us and it made it easy for us x
Stayed 4 nights in Jan 2019
Response from Bouchra on 11 Jan 2019
Hello, We are very happy to have good comment and hope to welcome you another time and especially in the same atmosphere. A big thank you from all the team Riad Karmela princess

10/10 Excellent

Jason

Pool may have been oversold..it is small, cold, and in the dining area. Service was amazing!
Stayed 3 nights in Nov 2018
Response from Medhi on 20 Dec 2018
Hi Jason It is true that after two months of heating the pool with NOT a single guest using it we have decided to srop heating it...Sorry about that . Riads have limited space as used to be local houses so not many opportunity to create isolated plunge pools. Thansk anyway for the 5/5 Medhi

8/10 Good

Shahnaz, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friends and I had an absolutely fantastic time at the riad. The staff were very hospitable and catered to all of our needs without hesitation. They were even kind enough to minus taxi fares and food that we had during our stay there. The manager, Mohammed even brought us back to the riad after a night out of clubbing. My friends and I really appreciated that as the Old City can be quite scary to walk in during the night. I would definitely stay at this riad again. Thank you very much for everything.
Stayed 4 nights in Oct 2018
Response from joel on 24 Oct 2018
Thanks a lot Hope to see you again Best regards Joel

10/10 Excellent

Curtis, Calgary, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are so amazing at this hotel. I have never had such tremendous service. Everyone is there ti make your stay excellent. The rooms are all different and very clean and very Moroccan. Hotel can be hard to find at first as you need to walk about a block to it...but excellent location..in the medina but just off the main area so you have quick access to the excitement but you are just far enough away for peace and quiet. Also excellent food!!! Best place we have stayed.
Stayed 4 nights in Sep 2018
Response from joel on 9 Oct 2018
hello Curtis Thanks you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay! Very accommodating and kind team who gave us great recommendations and advice for making the most of our stay. Plus a lovely welcome complete with complementary mint tea! Plus the riad was beautiful with a lovely plunge pool on the roof to cool off after a busy day in the medina.
Stayed 3 nights in Sep 2018
Response from joel on 9 Oct 2018
Thansk s a lot for writing this nice feed back best regards Joel

10/10 Excellent

Kate, Kentucky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodations, wonderful staff! We were so lucky to have found this place!
Stayed 3 nights in Aug 2018
Response from joel on 30 Aug 2018
Thanks kate for the 5/5....Hope to see you again Joel

10/10 Excellent

Steven, Snohomish, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riad Karmela Princesse was a great lodging. Located inside the Medina, it was a short walk to the souk ( a massive marketplace of 100’s of stalls) and the Central square of the city. Even though we were in the midst of the old city, once you entered the Riad you were in a new world. Entering through a small walkway, the the first floor has a totally enclosed courtyard with pools, fountains and plentiful outdoor living space. The next two floors are rooms. These rooms are beautifully decorated and generous in size. The roof terrace is where the inluded breakfast is served each morning and where you can arrange to have dinner. And I should mention they arranged to pick us up from the airport and had a book of tours they could arrange for you through the hotel. We went on 4 of them—-all excellent. We would definitely stay at the Riad Karmela Princesse again
Stayed 7 nights in Jul 2018
Response from joel on 14 Aug 2018
Thanks a lot for your very detailed and positive feed back. We hope to see you again then Rgds Joel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning decor, even better hospitality
Absolutely awesome! The owners really care about us having a good time. I felt like I was staying a best friend's house. (In a good way, of course.)
Stayed 3 nights in May 2018
Response from Joel on 6 June 2018
Thanks a lot Michael for your nice feed back...

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Karmela Princesse friends weekend
The riad was ideally placed in the medina and the staff amazing - room gorgeous and food excellent so staying in for dinner was also a great option after a day exploring
Stayed 3 nights in Mar 2018
Response from joel on 15 Mar 2018
Thanks a lot ...Best regards and hope to see you again Joel

10/10 Excellent

alisia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Riad, an instagrammers dream !!
I stayed at karamela Riad about a month ago with my boyfriend for 7 nights. The riad owners, a lovely couple were both welcoming and knowledgable about the medina and Marrakesh. They took us through the do's and don't's of the city and shared insiders tips and knowledge. The Riad has been carefully decorated to be fun and colourful - the sister to riad karamela (the more traditional riad next door) owned by the same couple. We were able to use both riad amenities and had the pleasure of dining at riad karamela roof top traditional restaurant - we ate there around 3 times as their beef and Courgette tagine was one of the bests we have tasted! There is also a hammam spa where you can get a traditional scrub or massage, I highly recommend the scrub. Riad karamela has a fusion restaurant, the dishes were light and modern - taking notes from traditional flavours but with a twist. The meal was delicious and creative - I highly recommend having dinner at the riad. The staff were incredibly helpful, friendly and accomadating. The rooms are stunning - this really is a reason I would go back, check to see which colour scheme and style you prefer before you visit as each is individually decorated - to a very high standard. Our room had a private balcony, we had been kindly upgraded. The riadcan also book you in for a variety of activities to do in Marrakesh such as camel riding, biggie driving and atlas mountain trecking. I suggest booking through the hotel
Stayed 7 nights in Jul 2017
Response from joel on 1 Sept 2017
Hello I am very proud and happy about how happy you are. This is very elogious feed back and very detailed. You have been through all your experiences...It is good advises for all readers mainly to organise with us the tansferts and excurcions as too many guests have bad eperiences with local companies and we can not help Thanks a gain Joel

10/10 Excellent

giulia selvaggia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arredi meravigliosi, ottima posizione, personale squisito
Stayed 4 nights in Apr 2023
Response from Manager on 1 May 2023
Hello,Thank you for your kind feed back, we hope to see you again

10/10 Excellent

Pontus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magisk upplevelse med fantastisk service
Fantastiskt läge mitt i gamla staden. Dold pärla! Med fantastisk service.
Stayed 4 nights in Apr 2023
Response from manager on 1 May 2023
Hello,Thank you for your kind feed back, we hope to see you again

8/10 Good

Dr. Frank Klaus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
✅ erstklassige Lage, inmitten der Medina. Sehr freundliches und hilfsbereites Personal. Klassisches Riad mit sehr schönem Baustil. Kofferservice, der die Koffer und die Riadgäste bis zum Abholpunkt bringt. Gute Massagen. ❌ Ameisen im Bad. Sehr hellhörig. Teure Preise für Ausflüge und Taxi. Frühstück nicht sehr abwechslungsreich.
Stayed 8 nights in Apr 2023
Response from joel on 22 Apr 2023
Thank you for the feed back and positive comments.Sorry for the little ants coming from the garden in the courtyard. The taxi fares are very reasonnable due to the difficult acees to this side of the Medina. If you dare taking "a " taxi in town you will pay twice more and our prices is local market price. Sorry also for the breakfast not sure what is missing as we provide more that 40 items per day. It would be nice to mention on site so we can improve and provide what you were expecting ??

8/10 Good

JOLIVET

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Et
Stayed 4 nights in Feb 2023
Response from staff on 17 Mar 2023
Thank you

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolument Parfait
Quel enchantement pour notre séjour au cœur de la Médina, l'endroit est absolument somptueux, calme, propre. Le personnel est d'une gentillesse inégalée, la cuisine parfaite. Bref! notre séjour au Karmela Princesse sera inoubliable et nous recommanderons chaleureusement.
Stayed 3 nights in Feb 2023
Response from Riad karmela princesse on 20 Mar 2023
Merci pour votre Gentil commentaire, Espérant vous voir une autre foisCordialement

8/10 Good

Filip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Location in centre of old city: you can walk everything from there. Beautiful interior design. Good restaurant. Very helpful staff. Few minor points are quality of wifi, and the rooms have little to no noise insulation.
Response from joel on 15 Jan 2023
Hello Thanks for the feed back. WIFI may be confusing if you do not catch the correct router as each bedroom has it own router but debit is around 45 Mbg...and yes the noise is the main issue as riads have all their rooms around the courtyard so not much we can do unfortunatly Best regards

10/10 Excellent

TURKMEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Staff on 8 Dec 2022
Thank you very much for your feedback, We hope to see you and your family another timeKind rgds