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Reviews of Riad Dar Massai

4 out of 5
Riad Dar Massai
31, derb Sbaia, Kasbah Medina, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 203 reviews" "
Rating 8 - Good. 49 out of 203 reviews" "
Rating 6 - Okay. 6 out of 203 reviews" "
Rating 4 - Poor. 3 out of 203 reviews" "
Rating 2 - Terrible. 3 out of 203 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Hasna

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The welcoming of the staff was great there were very helpful and thoughtful. Unfortunately, There was a pool we couldn’t use because it was dirty. The bathroom smelled like pee all the time. It wasn’t a 4 star hotel in my opinion.
Stayed 3 nights in Apr 2024
Response from Riad Dar Massai on 4 May 2024
Dear Hasna,First, we would like to thank you for staying at Riad Dar Massai.We are very surprised to read your negative review. Allow us to clarify the situation since it is very simple to criticize us. First, you bought many bottles of alcohol, brought food in your room while it is not allowed as we provide hotel service. You were drunk and very noisy. You left the room dirty and in very bad condition. You can read all the previous reviews , we have never received any claim about the Riad's property, we have a dedicated team and we provide an exceptional service. Regards,-Riad DAR MASSAI Team

10/10 Excellent

Vasileios

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Riad and the Riad itself were perfectly lovely. It really is great value for the price. We ate in Riad first night (we arrived late) and the tagine was one of the best I have had in Morocco (I've been twice and tagine almost every time). Definitely recommend spending the money to have the hotel arrange a taxi from airport, or arrange with Riad staff to meet you to walk you to the door as the route could be intimidating the first time. Location was perfect for us, everything we visited was within 5 - 30 mins walk. Only negatives (very minor!) - should have bottled water included in room price and available in room and the location would make some solo travelling women a bit uncomfortable in early morning or after dark....
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Kersten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Farah

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolute amazing stay. We were welcomed with nothing but care, love, and respect throughout our entire stay. The staff are extremely attentive, and will do nothing less than take care of you every need. Can't wait to go back and stay further nights.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Nov 2023

8/10 Good

Emilee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself is beautiful and the staff were extremely helpful. Was difficult to find as directions on maps is not accurate.
Stayed 1 night in Oct 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay
Stayed 2 nights in Oct 2023

8/10 Good

fera

Stayed 1 night in Jul 2023

10/10 Excellent

Kallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, dinner was amazing and the place is very clean. The rooms are very unique, although the sheets.blanket could be softer. Overall great location and would recommend to others! I am also still thinking about the desert we had at dinner, I want it every night.
Stayed 1 night in Apr 2023

10/10 Excellent

Nikky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional The location was apt for visiting local attractions. The staff were very knowledgeable about the history of Marrakech and the origin of its cuisine The entire stay was splendid and didn’t expect to have such a relaxing holiday without televisions in the rooms.
Stayed 5 nights in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an Amazing Stay!
From the moment my wife and I stepped foot into Riad Dar Massai, I knew I had chosen the perfect place for our stay in Marrakech. Immediately, Noureddine welcomed us in with open arms as if we were part of his family. He met us at our cab (that they arranged for us) to ensure we knew the exact way to the Riad, as the streets can be very confusing. We knew we were arriving late, so we arranged with them for dinner there upon arrival, which Noureddine set us up on the rooftop for an amazing first night. It was the perfect first night in such an beautiful place! Each morning, we were made a fresh, delicious breakfast, which we could eat on the rooftop, or in the main room by the pool. Both Noureddine & Adam went above and beyond to make sure we were happy, comfortable & they had plenty of recommendations for us to do in the city! It really may have been the best service we've ever received at a Hotel/Riad. That includes the fantastic Chef & Housekeeping, as all the food was top notch, and the place was spotlessly clean! I honestly can't recommend this place enough. If you're considering other places, stop. You will absolutely love your stay at the Riad Dar Massai. It was in a great, safe area as well, that only took about 5-10 minutes to get to Jemaa el-Fna and the souks! Shkran Noureddine, Adam, and the rest of the staff at Riad Dar Massai! You made our trip extremely memorable. We will most certainly be back!
Stayed 3 nights in Mar 2023

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, Adam and Nordin made our visit in Marrakesh so special and the food at the hotel was amazing. Can’t recommend this hotel enough - we loved it

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Souffian is the best!
The service at this Riad was excellent - all due to the professional and attentive efforts of Souffian. He welcomed us with a drink in the lounge area, checked us in, moved bags to our room and throughout our stay served lovely meals, gave us good directions and engaged in friendly confirmations. I would certainly employ him in my own business - he was that good!! Thanks Souffian for your excellent service!! The Riad itself was also very nice - rooms clean and well decorated in theme. Meals were delicious!
Stayed 2 nights in Jan 2023

10/10 Excellent

Cristian

10/10 Excellent

yvette, richmond

Liked: Staff & service
Very clean. Staff is wonderful.
Stayed 8 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of everything
Busy, noisy, colourful, delicious, beautiful, Marrakesh. Approach it with humour and kindness. Don’t take the bargaining personally, treat it like a game, and remember how well off you are as a tourist. Find moments of beauty and peace in hidden courtyards. Enjoy the delicious vegan friendly food.
Stayed 3 nights in Sep 2022

10/10 Excellent

ivone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and welcoming staff
Beautiful clean place. Very kind and welcoming staff. Can't say enough about them. Also special thanks to Adam who goes above and beyond to help us. We don't have local number, so he called tour operator on our behalf when we don't hear back from the tour. He also went out to convenience store to get small bills/changes in order to give us change (and this was around 11ish late at night). There was hiccup on the communication with riad regarding taxi and meal. 1.We arrived 1hr earlier than planned and informed riad about it 5-6hr in advance(through whatsapp) for pickup. No response. And we waited 45min until the taxi came (glad there's wifi in train station). It seems taxi driver informed riad that we didnt wait in the right spot thats why driver cant see us. In reality, we were at the right spot, and we can see ALL taxi ins and outs of the taxi 'station'. 2.Riad provided menu through email so we can have idea what to order for dinner when we arrive. On the arrival day, there was no menu.We just ate whatever served.Delicious food though. But it should be made clear in the beginning so guests can decide to eat out or dine in. Overall, it's still a great place to stay.
Stayed 2 nights in Sep 2022
Response from Riad Massai Team on 23 Sept 2022
Dear Ivone,First, we would like to thank you for staying at RIAD DAR MASSAI and taking the time to write your feedback.We are pleased to know that you enjoyed your stay with us and liked our service.We are deeply sorry for the inconvenience caused while waiting at the train station. Concerning the diner, we have an electronic Menu sent to our guests before their arrival, for a better experience, we recommend to choose the meals and specify the date and timing. However, we have taken note of your feedback and we will make sure to print the Menus and have them available in the Riad. We are looking forward to welcoming you among us once again very soon.Regards,-RIAD DAR MASSAI TEAM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location
Stayed 3 nights in Aug 2022

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful riad. Great staff Delicious breakfast Quiet and comfortable. I would stay again for sure.
Stayed 1 night in Aug 2022

8/10 Good

Sabet, OAKVILLE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Aug 2022

10/10 Excellent

Antonio Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding anniversary trip
Amazing Riad. Pretty close to the main square. Adam and Sofyan where very nice and kindly. Sofyan went to the adjacent street to help with our luggage from the taxi. He also give us a recommendation for an splendid place to dinner. Nice room. I will tecommend to stay.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
The room was very clean and in good order. Very good location and the staff were very attentive. Breakfast was good and the evening meal was good. We really enjoyed the roof terrace for breakfast and to enjoy in the evenings. The water pressure was a little hit and miss but overall this wasnt a deal breaker.
Stayed 3 nights in Jun 2022

8/10 Good

Mohamed

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Anna Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, personal service in a nice Riad
Lovely Riad perfectly located in the medina but outside of the “chaos”. All sights within walking distance. Service was perfect and the woman and man working there were very kind and hospitable. They were very sweet with our 3 year old daughter and she even got a baby crib without us even asking for it. We would highly recommend this Riad!
Stayed 3 nights in Apr 2022

8/10 Good

Guillaume A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

2/10 Terrible

Zahi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid for room and we decided not to stay. Location was very difficult to find. Parking very far away. Many stairs to room . Small room. Uncomfortable. Highly not recommended. Even for free
Stayed 1 night in Mar 2022

10/10 Excellent

Christopher

Stayed 1 night in Feb 2022

10/10 Excellent

Emy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This place made us love Marrakech! Everything is so chaotic outside and once you arrive here, it os peaceful and like coming home. We've been served by Nisa and Youssef and they were so attentioned. Youssef is an excellent host and Nisa is a amazing chef! We ate 2 nights with them and it was our best meals in Morrocco! Thank you for you outstanding welcome
Stayed 3 nights in Sep 2021

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time. They moved us to Riad Faraj which was a better place I was told than Dar Massai. Abdul at the Riad Faraj was very very Professional and very attentive to our needs. Since it was Ramadan when we had our trip, most restaurants were closed. Abdul cooked for us during our whole stay!!!
Stayed 6 nights in Apr 2021
Response from REMY on 16 May 2021
Thank you for your feed back. We hope next time you could also discover Riad Dar Massai, which is also a very nice place. Dar Massai is also located in a very well area close to all the main touristic attractions.

10/10 Excellent

Loris, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, rooms were clean, breakfast delicious and staff perfect. I recommend.
Stayed 2 nights in Dec 2020

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were very well looked after .All the staff made us feel welcome and could do enough for us . The suite very clean and comfortable very well decorated with all you need for your stay .Breakfast was great start to the day .We decided to have dinner 4 out of 5 nights and was treated to most amazing home cooked Moroccan food and wine you could wish for many thanks to you all .
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool and quiet even though it was in the middle of the Medina
Stayed 3 nights in Feb 2020

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent four nights in the Blue Room at Riad Dar Massai last month and couldn't have wished for a better stay. The room was beautifully styled and kept spotlessly clean by Khadija and her team. Breakfasts were delicious and plentiful; we also ate dinner at the riad one evening and it was the best meal we had in our whole trip - home-cooked by Khadija and served with her usual warmth and friendly absolute gem - so friendly and welcoming, and
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious! Service was excellent.
Stayed 2 nights in Jan 2020

6/10 Okay

Leyton

Liked: Cleanliness, property conditions & facilities, room comfort
Do not get anything on the sheets!!!
Booked a four night stay as an anniversary escape, host was very welcoming initially, we were greeted with tea and biscuits upon entry and made aware of all the local excursion he offered. On the second night however I had a nosebleed and as a result got a little bit of blood on the sheets and pillows, now in a normal scenario I understand there may be a laundering charge or an attempt to clean the items, however we were greeted with a bill of over £250 for a brand new quilt, pillow and covers!! He was very pressuring on us paying there an then and the fact there couldn’t possibly be any way they could be cleaned, we refused and said we would correct the situation... After working for a day to remove the majority of the blood the sheets were checked and apparently were not up to par for the host and he proceeded to berate us to pay... after protesting they simply needed a wash for 30 minutes the maid came to our aid and argued our case claiming she would be able to remove the little that was left, we never saw the host for the rest of the trip as he avoided us due to the drama that was caused ... fortunately we were not charged however it was way more of a struggle that it should have been for a young couple such as ourselves, I felt as though he was trying to take advantage of us and was very unreasonable! God bless the maid who assisted us! I feel as though this added to the Moroccan experience! Everyone is out to make money of you, beware!
Stayed 4 nights in Jan 2020
Response from sandra on 7 Feb 2020
what you explain is unfair: the sheets are unusable because it was not a little bit of blood: there was blood in all the sheets, on the duvet, on the pillows... We can not throw away all this things: there is a cost and any future guest would like to sleep with sheets bloodstained.

2/10 Terrible

George, Toronto

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Most of the staff were nice but the manager, Youseff, is deceiving. He tried to charge us for having our 3yr old son with us even though children stay free at this property. He tried to make us pay the night before our check-out as no other staff were present then (we think he wanted to pocket the money), we refused and escalated the situation to the owner, who took our side in the matter. Hot water is a luxury in the property and therefore only 1 person can shower every 45 minutes. The heater in the room wasn't working either. The "swimming pool" was not kept and looked disgusting. The property was also located in a very dirty and rundown area of the city. This property is not child friendly at all. I would not recommend it.
Stayed 4 nights in Jan 2020
Response from sandra. on 7 Feb 2020
Dear guest, You reserved a suite for two persons and finally when you arrive, there are 3 persons! So we just made the right price: you just paid the price for a suite for 3 people: normal. And all the things you wrote is unfair and because it seams that you just need to write a bad review. What a pity!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First impression was OK but after a short break & good look at the property we realised that it was far better than OK. The room was very nice clean and adequate for our needs The location was great for us to experience & explore Marrakech at its best & the host provided us with a great deal of local knowledge of facilities around the Riad. All staff were really helpful in arranging transportation and local knowledge of costs,timings & impressions. We would strongly recommend this to our friends & family and will without a doubt pay a return visit.
Stayed 4 nights in Jan 2020

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!
Perfectly location, tucked away in the slightly quieter Kasbah Medina, Khadija and staff looked after us very well. Breakfast was superb, our room was lovely and warm for the December nights. We did not partake of dinner, but the smells from the kitchen were heavenly. Behind the Saadien Tombs and less than 5 minutes from the El Badi palace, the local restaurants are superb and the Kasbah is a great spot if you want a break from the main square and souks, which are a 10- 15 minute walk. This is a 5 bed roomed Riad, with thankfully, absolutely no sign of nightclub or casinos bar as per small print here.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Sarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience staying at this Riad. It was beautiful and the staff here were super friendly and welcoming. Great location and very close walking distance to the medina and the center of evrything.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the unique Riad experience. The staff were amazing. I injured myself on a day out and they looked after me really well. However I recommend if you are travelling in a group and plan to stay out till late and return later then don't stay at a Riad.
Stayed 5 nights in Oct 2019