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Reviews of Hampton Inn Marquette/Waterfront

2.5 out of 5
Hampton Inn Marquette/Waterfront
461 S Lakeshore Blvd, Marquette, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 532 reviews" "
Rating 8 - Good. 102 out of 532 reviews" "
Rating 6 - Okay. 27 out of 532 reviews" "
Rating 4 - Poor. 13 out of 532 reviews" "
Rating 2 - Terrible. 10 out of 532 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jerico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very accommodating and attentive to detail. Breakfast included with stay is awesome and beachfront view is just amazing. Highly recommended.
Stayed 2 nights in Mar 2024
Response from Cat on 18 Mar 2024
Thank you so much for your recent 5/5 review of Hampton Inn Marquette Waterfront. It's immensely rewarding to hear that you enjoyed the breathtaking scenery of the lake from our property. We're fortunate to be situated in such a beautiful location, and we're thrilled that you were able to appreciate it during your stay. We genuinely value your feedback and hope to have the pleasure of welcoming you back to Hampton Inn Marquette Waterfront in the near future.

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Tracey on 11 Apr 2024
Thank you for your 5 out of 5 rating. We strive to provide great customer service and hope to see you again.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right on Lake Superior.
Stayed 1 night in Feb 2024
Response from Cat on 18 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff warm welcoming professional. Set us at ease right away. Everything was clean and well taken care of very very pleasant. I'll recommend and come back probably one of my best stays anywhere
Stayed 1 night in Feb 2024

10/10 Excellent

Ashton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great and the views were even better. Our room was clean and breakfast was delicious. We can’t wait to come back in the spring and summer to enjoy everything again!
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay in a while!
Staff was very polite and always busy cleaning or keeping things tidy. Everything was very clean and well taken care of. Great breakfast and the apple water was amazing!
Stayed 2 nights in Jan 2024
Response from front desk manager on 2 Feb 2024
Thank you for taking the time to complete a review! We are delighted to hear that you enjoyed your recent stay with us at the Hampton Inn Marquette Waterfront. Our location is wonderful, as well as our staff in ensuring the comfort and quality of your experience! Thank you again, we look forward to your next visit!

10/10 Excellent

jamie

Stayed 1 night in Jan 2024
Response from Cat on 20 Mar 2024
Thank you for your response! We are glad you enjoyed your stay with us and look forward to the opportunity to provide you with another unforgettable stay in the future. Until then, safe travels!

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Good place to spend the night. Water front side is a great view. Friendly staff.
Stayed 1 night in Jan 2024
Response from front desk manager on 2 Feb 2024
Thank you for taking the time to complete a review! We are so happy you enjoyed your stay at the Hampton Inn Marquette Waterfront. Yes, our view of the lake is wonderful, and our staff does an amazing job.Thank you again, we look forward to your next visit!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from front desk manager on 2 Feb 2024
Thank you for the review!

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracey on 22 Jan 2024
Thank you for the review we very much appreciate it.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our "patio" room was beautiful. The motel itself was warm, inviting and comfy. The free breakfast was delicious and way more than i expected. There certainly was something for everyone.
Stayed 1 night in Jan 2024
Response from Tracey on 22 Jan 2024
Our patio room are amazing I love them myself. I am so happy you like the comfort of the room. We try to make the breakfast as good as possible per our standards. We take great pride in our hotel. We hope to see you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous spot- the host and staff were very friendly and welcoming- every time I turned a corner someone was cleaning or shining something- everything was very clean. So many little extras that made the stay really lovely. Rooms are lovely and breakfast delicious. Thank you for a wonderful stay!
Stayed 5 nights in Dec 2023
Response from Tracey on 22 Jan 2024
We are so happy you enjoyed our staff we truly have an amazing staff. We take pride in a clean friendly hotel. Thank you for staying with us and we hope to see you again in the near future.

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023
Response from Tracey on 22 Jan 2024
Thank you for the great review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay, in a perfect location.
Stayed 1 night in Sep 2023
Response from Tracey on 22 Jan 2024
Thank you so very much we think we are in a perfect place as well. We are so close to so many different things and the views are amazing.

10/10 Excellent

Tom

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find and easy to check in.
Stayed 1 night in Dec 2023
Response from Tracey on 22 Jan 2024
We are happy that you had ease in your stay. You can really enjoy yourself when you don't have extra stress.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tracey on 24 Nov 2023
Thank you for the review we hope to see you again.

8/10 Good

gang

Liked: Staff & service
Quiet area and good view to the lake.
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 21 Nov 2023
Thank you for taking the time to complete a review! We are delighted to hear that you enjoyed your recent stay with us at the Hampton Inn Marquette Waterfront. Our location is wonderful, as well as our staff in ensuring the comfort and quality of your experience! Thank you again, we look forward to your next visit!

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk indifferent, not friendly, no vouchers for casino, not offered to contact shuttle and no information on this service.
Stayed 1 night in Nov 2023
Response from Tracey on 24 Nov 2023
Yes, we don't have packages for the casino, but we do have vouchers if asked. It is not something we offer right away. I am sorry you feel indifferent about the desk. I hope you will stay again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 21 Nov 2023
Thank you for taking the time to complete a review!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn waterfront was wonderful. The location next to the waterfront in downtown Marquette was perfect. The hot tub and pool were also delightful and the rooms were spacious! Would definitely stay again when coming to Marquette!
Stayed 3 nights in Oct 2023
Response from Front Desk Manager on 21 Nov 2023
Thank you for completing a review!We appreciate it and agree that we have a wonderful location. Hope to see you again!

10/10 Excellent

Santanu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the lake facing 2 bedroom suit. Amazing location and clean property close to downtown.
Stayed 3 nights in Oct 2023
Response from Front Desk Manager on 21 Nov 2023
Thank you for taking the time to complete a review! Hampton Inn Marquette Waterfront location is wonderful, Thank you again, we look forward to your next visit!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tracey on 24 Nov 2023
Thank you for the review we hope to see you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, room comfort
Our favorite in Marquette
Our got to place in Marquette. Great hotel in a nice location with a view of the lake.
Stayed 1 night in Oct 2023
Response from Tracey on 16 Oct 2023
We love that we are your go to place in Marquette. That is such an honor. Thank you for the great review and we hope to see you again soon.

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 17 Oct 2023
Thank you for the review!We are delighted that you enjoyed your recent stay with us at the Hampton Inn Marquette Waterfront. Hope you come back visit again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff was great! Very helpful.
Stayed 1 night in Oct 2023
Response from Tracey on 16 Oct 2023
Awesome, we love when people feel comfortable with our staff that is our priority. We hope to see you again soon.

10/10 Excellent

Sheryl

Liked: Cleanliness
Clean Staff were very professional and friendly
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 9 Oct 2023
Thank you for completing a review!We are happy that you enjoyed your stay at the Hampton by Hilton Marquette Waterfront. Our staff do their best to ensure that guests stay is enjoyable. Come visit us again!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and pleasant stay
I love this hotel - this was our second stay and I went back because we liked it so much the first time. The view of Lake Superior is terrific, downtown Marquette is a five-minute walk away, and the rooms are comfortable and clean. I highly recommend it for anyone wanting to stay in Marquette.
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on 9 Oct 2023
Thank you for taking the time to complete a review! We are delighted to hear that you enjoyed your recent stay with us at the Hampton Inn Marquette Waterfront. Our location is wonderful, as well as our staff in ensuring the comfort and quality of your experience! Thank you again, we look forward to your next visit!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always comfy beds
Stayed 1 night in Sep 2023
Response from Tracey on 5 Oct 2023
We are glad you like our beds. We get a lot of compliments on them. Thank you for your review.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
loved the location, beautiful spot to watch the sunrise
Stayed 1 night in Sep 2023
Response from Tracey on 5 Oct 2023
Thank you for the review we love our location as well. Thank you for staying and we hope to see you again soon.

10/10 Excellent

Jonita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Dining was close by as well as attractions. Staff was very friendly. Sunrise view was amazing!
Stayed 1 night in Sep 2023
Response from Tracey on 26 Sept 2023
Thanks for the great review. We love the area of our hotel we are very close to everything and have the best sunrises at the hotel. We hope to see you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Tracey on 26 Sept 2023
Thank you for the review. We hope you come again someday.

10/10 Excellent

Rochelle

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is an excellent choice for Marquette. It was convenient to dining and shopping. The view of Lake Superior was great. The area seemed very safe and we had no concerns about taking our dogs out after dark each evening. The staff was extremely courteous and helpful. The hotel was in great shape and it appeared that all possible efforts had been taken to make our stay enjoyable. Breakfast was great with lots of choices including hot and cold options. Coffee is available all day (regular and decaf), as are fresh cookies and other misc. items. We thoroughly enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Tracey on 19 Sept 2023
Thank you so very much for the great review. We take a lot of pride in our hotel being very clean and comfortable for our guests. Our employees try to be as helpful as possible. We hope to see you again soon.

10/10 Excellent

Kathleen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the lake, very friendly employees and pet friendly. I love this place
Stayed 1 night in Sep 2023
Response from Hampton Inn Marquette Waterfront on 12 Sept 2023
Thank you for your review. We love the hotel as well. Our employees strive to make your stay the best it can be. We hope to see you again soon.

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Another great stay at this hotel. The staff are very friendly and helpful. We love that you can walk everywhere from this location. Breakfast is fine. The price is a little high but we will stay here again when in the area.
Stayed 2 nights in Sep 2023
Response from Hampton Inn Marquette Waterfront on 12 Sept 2023
We love that you had another great stay. Our employees strive to make your stay the best it can be. It is very close to everything to walk, and the weather has been great. We can't wait to see you again. Thank you for being a great guest, we also appreciate that.

10/10 Excellent

Bar

Stayed 2 nights in Sep 2023
Response from Tracey on 26 Sept 2023
Thank you for the review. We hope to see you again soon. Thank you for staying at the Hampton Inn Waterfront.

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice... location. Can walk around town, ride your pedal bike from here with easy access to trails. Such a beautiful city.
Stayed 3 nights in Aug 2023
Response from Hampton Inn Marquette Waterfront on 12 Sept 2023
Thank you for the great review. We love our location and town. We have so many trails I was born and raised here, and I haven't seen them all. We hope to see you again soon.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again in a heartbeat! Highly recommend.
Stayed 1 night in Aug 2023
Response from Hampton Inn Marquette Waterfront on 12 Sept 2023
We love to hear you would stay again it means we did our job. Our employees strive to make each stay great. Your recommendation is wonderful, and we hope to see you again soon.

10/10 Excellent

Lise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence in all!!!
Stayed 1 night in Aug 2023
Response from Tracey on 12 Sept 2023
We here at the Hampton Inn Marquette Waterfront love to hear this. We strive to make everyone's stay excellent. We hope to see you back again soon.

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 1 night in Aug 2023
Response from Tracey on 12 Sept 2023
We love that you loved your stay. We strive to make everyone's stay great.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tracey on 12 Sept 2023
Thank you for your 10 out of 10 this is what we strive for. We hope to see you again soon.

2/10 Terrible

Alexander

Travelled with family
Disliked: Amenities
We asked to cancel our trip because we got Covid last minute. They declined giving a refund and said we can still check in if we were wearing a mask. I’d recommend getting insurance for your booking with this place and consider wearing a mask even if you aren’t sick given their admission policy.
Stayed 1 night in Aug 2023
Response from Tracey on 12 Sept 2023
I am so sorry about that when working with third parties we go by the cancellation policy. If you booked direct, it would have been easier to make an exception.

8/10 Good

Susan

Stayed 3 nights in Aug 2023
Response from Tracey on 12 Sept 2023
Thank you for the 8 out of 10. We strive for all 10's and eights are failures. If you would let us know where we failed short that would be great.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is new, clean and has nice services. Hotel staff were helpful. It is in a great location in downtown Marquette. Provisions is a coffee shop across the parking lot for anyone looking for a latte or espresso. The hotel breakfast is fine otherwise.
Stayed 1 night in Aug 2023
Response from Tracey on 12 Sept 2023
Thank you for your compliments. Our hotel is 11 years old we just take care of it very well. We strive to have the best service in the area. Our location is best right on the water within walking distance to most things. We hope to see you again soon.

4/10 Poor

Kevin

Travelled with family
Disliked: Amenities
If you want to rent a sauna to live in for top dollar that’s your place. Even in a sauna three people don’t have a sore throat half the night and all morning. So when the weather is warm it’s the pits on the third floor.
Stayed 1 night in Aug 2023
Response from Tracey on 19 Sept 2023
We are so sorry we were unable to meet your expectations.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Tracey on 12 Sept 2023
Thank you for the 10 out of 10 that is what we strive for. We hope to see you soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property on Lake Superior. We had a basement room with walk-out patio lakeside. Lovely place to have coffee or some wine!
Stayed 2 nights in Jul 2023
Response from Tracey on 1 Aug 2023
Thank you for the great review. I love the rooms with the patios as well. Such a great place to sit and enjoy the lake. We hope to see you again soon at the Hampton Inn Waterfront.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and accommodating. We had an amazing view of Lake Superior and great service. The hotel was just south of the downtown area, and a quick 13 minute drive to Presque Isle. McCarty’s Cove was even closer. It was quiet, clean, modern. We are excited to make it back to Marquette, and will definitely stay here again when we return.
Response from Front Desk Manager on 25 July 2023
Thank you for taking the time to complete a review! We are delighted to hear that you enjoyed your recent stay with us at the Hampton Inn Marquette Waterfront. Our location is wonderful, as well as our staff in ensuring the comfort and quality of your experience! Thank you again, we look forward to your next visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Front Desk Manager on 25 July 2023
Thank you for the review of the Hampton Inn Marquette Waterfront!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to walk around town, wonderful view
Stayed 1 night in Jul 2023
Response from Front Desk Manager on 25 July 2023
Thank you for taking the time to complete a review! We are so glad you enjoyed your recent stay with us at the Hampton Inn Marquette Waterfront. Our location is perfect, and our staff amazing! Thank you again, we look forward to your next visit!