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"Dated rooms with very little modern amenities you'd expect in a 4 star hotel."

"We loved our stay here. The staff was so kind, and allowed us to check in early since we arrived 4 hours before usual check-in time. The hotel is very spacious and rooms were so quiet. Could not hear neighbors at all. Breakfast, while not included in room cost, had a good variety and it was nice to not have to go searching for a good cup of coffee and food around town first thing in the morning. The location was perfect for our trips to Bellagio and Como. We would definitely stay here again. "

"Fabulous hotel, close to all areas. Very clean room and helpful staff. Breakfast was fabulous"

"Great hotel all round but centrally controlled AC in the room. "

"this Hotel is brand new and the staff was very accommodating! This location is not ideal for visiting the Old city of Milan, and the Museum of Leonardo Di Vinci and the Domo which was amazing. $25 to $30 cab ride to just about everything. The location ( far from downtown) was the only down side"

"Clean, friendly staff, airport shuttle was awesome. Great location. Breakfast was great many selections."

"Clean room and great shower. Very nice details around hotel and staff pleasant would stay again"

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"Cosmo Hotel Palace from 14-16th April 2026. Overall experience was disappointing. Lifts were extremely slow, 2 out of 3 not working, causing major disruption, especially while travelling with two young children. Service at checkout was also poor, requested help with luggage but was left to manage eight bags and a stroller alone. From outside building looks good, lobby looks good but the rooms are dated and smelly. For a hotel of this level, the experience felt unprofessional and below expected standards. I spoke to hotel for a potential refund and they straight away refused."