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"We stayed for two nights. The hotel’s photos are misleading they show a newer lakeside property that is actually a different section not included in our booking. For a 4-star hotel, the room was very basic: no fridge or kettle, and the furniture felt old and cheap. While the room was clean and breakfast was excellent, the overall experience did not justify the price. Access from the parking is also inconvenient, with multiple doors and stairs, making it difficult with luggage. Overall, it felt like the expectations set by the photos were much higher than the reality."

"The view was amazing and the food was really good. Dinner was delicious and the service was excellent. The spa area and breakfast were also very good. However, the room unfortunately did not meet our expectations, especially considering we paid extra for a superior room. The condition of the room was not great, several power outlets didn’t work, there was an unpleasant smell coming from the toilet, and the balcony wall had some visible damage. Bathrobes were initially missing, but they were provided quickly after we asked. Overall, we still enjoyed our stay and would come again, but we would definitely choose a better room next time."

"Staff were exceptionally welcoming and helpfully throughout our stay"

"It was a great stay. "

"The gym, pool, spa is under construction. There are close to zero amenities at the moment. Only a bedroom with a few machines posing as a gym, and the bar. I can imagine this hotel is great when amenities are offered. Without, the price is not justified at all. The lack of amenities was not clear when we booked, and we regretted spending a high price per night for the current offering. "

"Clean room, very friendly and accommodating staff, quiet and very relaxing environment."

"The room is very clean and very nice. The breakfast is wonderful and has a huge variety of food. The staff does the bare minimum and don’t expect Michelin key behavior. The pool area and changing rooms had no towels. No one there to help. Called room service several times and nothing showed up. The main restaurant was closed 3 out of 4 nights and the back up restaurant was not busy, and still couldn’t accommodate basic things like cocktails or controlling coughing children from touching other peoples tables "

"Modern and clean. Super breakfast. Good value for money. Short walk from Railway station. City centre location. Only downside: no English speaking TV News channel available."

"The Alpen Chalets were very good - clean, lot of space for 3 adults. Service was great in the Restaurant Senger and the food was delicious. We had breakfast and dinner in Restaurant Senger for nearly 5 days and we liked the food. Spa with massages is also very good. In general excellent experience. This was our 3rd visit during Christmas times and we like it here."