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"I stayed here for work. 1st night, the room was clean but quite basic. I got woken up at 12.15 am by a group of drunken men who didn’t stop with their noise until 5 am. I told reception the next day and they moved me to a much better and quieter room the next day. Food was excellent in the restaurant. I didn’t try the spa. Staff very welcoming."

"Great location on a canal, very close to the railway station, and bars , restaurants in the city centre. Clean comfortable room and a great bathroom with a walk-in shower. Friendly staff. Breakfast was good, large selection of food to choose from . Would return, and recommend . "

"Historic pub within walking distance of everything you need to see within the beautiful city of Chester. No hesitation in staying there again. "

"Make sure you get the room you ordered and not at the seperate cheap and horrible room in the other side of the Hotel complained and moved us booked for two days hotel said one night supervisor manager pedro agreed 2 day room was locked after we cane back from shopping and hotel wanted to charge double the rate. Been a few times but will never go back. Really disappointed "

"Lovely stay "

"Great staff. No elevator so be prepared for a walk up (not unusual in the UK) Lovely bar/pub and also restaurant - rooms great and the spa lotions, shampoo , conditioner were the best I have ever had in a hotel (A.Hall...maybe offer for us to buy those at the front desk on check out ?? : - ) "

"Gym was good. Fair selection of items and clean"

"Room was excellent, bar was very quiet with grumpy manage. Breakfast staff not so great service, I got eggs florentine without any eggs. Reception staff helpful and friendly. "

"Some areas looking a little tired but generally all fine. The staff worked hard to make sure that guest needs were met."