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The staff were very helpful, the facilities were clean and modern. Our room was quite spacious, but. I didn’t like the fact that there were some very loud vehicles parked out front of the property revving their engines passed 11 PM
George
Stayed 1 night in May 2024
Response from Hotel Manager - Eleonora Luppi on 20 May 2024
Everything was fantastic. The breakfast was very tasty and the staff very friendly and helpful. The only downside to the while stay was the bed. I found it too firm but, apart from that we loved our stay and will be back.
Imogen
Stayed 7 nights in Mar 2024
Response from Hotel Manager - Eleonora Luppi on 11 Apr 2024
Dear Imogen, thank you so much for your nice review. As for the bed firmness is a subjective issue, many guests find them quite comfortable. It's up to each person, indeed.
Response from Hotel Manager - Eleonora Luppi on 18 Mar 2024
Dear Imad, we are sorry that you gave a low score. We would appreciate if you shared with us the cause of your unsatisfaction. That would be of much help for us to improve our service. Thank you.
Excellent Hotel. Amazing staff and service, friendly and very helpful. Our room was beautiful. Modern clean and comfortable.Breakfast was great a lot of buffet choices Highly recommend and would definitely stay here again.
The location was not convenient to Restaurants or Shopping. While it was across the road from the Ferrari Factory it was actually 1 1/2 miles. Taxis were almost none existent. The cost of a taxi to go 1 1-2 miles was 20 euro.
Leonard
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Leonard, please google in Google maps before booking. Maranello is a small town and not reknown for shopping. It is famous for Ferrari. Restaurants are all over the town, it is difficult not to find a good place where to eat. Taxis are indeed difficult to find, but because this is not a big city like Modena or Milan, so be aware of the place where you are travelling to.
6/10 Okay
Stephen
15 Sept 2023
Liked: Staff & service
No dinning facilities other than breakfast but close to the main attractions.
Stephen
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Thank you Stephen, we do not have a restaurant. Hope the rest of the stay was fine.
Nice hotel- close to Ferrari Museum- Stores and Restaurants and Highway! Clean- good breakfast, nice bar and sitting area- Staff is nice for some- Filomena was very sweet! And Antonio the Manager was nice! House keeping was not very accommodating- said they would clean our room, and did not at times- nice sitting area outside too for drinking and eating- the rooms are nice, however the AC is very minimal even on high it was hot to sleep. Good location. recommend.
Christina
Stayed 10 nights in Sep 2023
Response from Hotel Manager on 15 Sept 2023
Dear Christina, thank you very much for your nice review. I will forward your compliments to Filomena and Antonio, the Front Office Manager. As for the cleaning issue, I think it was due to the Not Disturb signal on the door display, that's why the cleaning ladies did not enter. However I will talk to the housekeeper to verify the best way to communicate this to guests. Thank you for being our guests.
Very happy with our stay here, while visiting the Ferrari factory. The property was clean, the rooms were comfortable and quiet. We would stay here again.
Brandon
Stayed 6 nights in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Thank you very much Brandon, very kind of you. We would be happy to welcome you again here at the Palace.
The rooms, suites, food, service, and ambience were all fantastic. The services provided by the professional management and staff are the main reasons that we keep coming back. The old world elegance is a rare thing, and we value their focus to make sure that everything about the lodging experience is excellent. I highly recomend this hotel.
DEMETRIOS
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Thank you so much! I love your review! I will show your words to the whole staff and hope you will keep coming back in the future!
No dining avalable except for breakfast but the had a driver come from the La Gazella restaurant for supper and that was fantastic. 17 minute walk from the Ferrari factory VIP tour entrance. Very nice hotel
A great value hotel in a perfect location for anyone visiting the Ferrari Museum and a short drive to see Maserati, Lamborghini, Casa Enzo Ferrari and Pagani… very much car central!
Thank you to the really friendly staff for a lovely stay.
Mark
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Thank you very much Mark!
6/10 Okay
KATHERINE
25 Aug 2023
KATHERINE
Stayed 1 night in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Dear Katherine, we are sorry if you valued us just 6 scores. Please indicate what went wrong during your stay. That would help us improve our service.
This was a frustrating stay…the cost was nearly $200/night so we expected a quite nice hotel. This was not it. The elevator was broken causing us to haul luggage up three flights of stairs. The room wasn’t not at all luxurious…in fact, it was quite basic…not worth $200/night!! We were in a family suite yet were only provided two sets of towels. It simply is not a $200/night hotel!
Katherine
Stayed 1 night in Jun 2023
Response from Hotel Manager on 22 June 2023
Dear Katherine, we apologise for the inconvenient of the lift out of order. Unfortunately we are having several troubles with it and trying to solve it definitely as soon as possible. In the meanwhile a bell boy is available to take luggage to the rooms, but I perfectly understand that this is not optimal. As for the room, the photos are coherent with the reality, we are not a 5 star hotel and our rooms, though recently renovated, modern and comfortable, do not want to be luxurious. A family suite is a room with two different rooms and a wardrobe cabin, just in front of the Ferrari Factory. Depending whether there is an event in progress or a fair, rates can be lower or higher. Again, we apologise for the lift.
Great place to stay for visiting Maranello, Modena and surroundings or just for an overnight stop.
Cleanliness was very good. Generous breakfast buffet and friendly staff is what we experienced and appreciated.