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Reviews of Country Inn & Suites by Radisson, Manteno, IL

2.5 out of 5
Country Inn & Suites by Radisson, Manteno, IL
380 South Cypress St, Manteno, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Katherine

Nice
Stayed 1 night in Mar 2024
Response from Taylor on 1 Apr 2024
Thank you so much for your positive feedback.

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was spectacular
Stayed 2 nights in Mar 2024
Response from Taylor on 25 Mar 2024
Thank you Richard! We are happy to hear that our staff was spectacular!! Please come back we hope to see you soon.

8/10 Good

Lisa J Griffith

Stayed 3 nights in Mar 2024
Response from Taylor on 17 Apr 2024
Thank you for taking the time out of your day to share your experience with us!

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived a day early for a 9:30 am funeral the following morning. Everyone was courteous and the lobby, our room, etc were all clean. After a good nights rest we packed, got in the car, and it wouldn’t start. Our battery was dead. The lobby staff had the maintenance man drive around to jump start our car as we knew AAA would not arrive in time to make it to the funeral. Did I mention it was raining? He would not accept a tip as he stated it was his duty to help! Needless to say, this hotel is a repeat if we are ever in Manteno IL again!
Stayed 1 night in Mar 2024
Response from Taylor on 15 Mar 2024
Thank you so much for taking the time out of your day to write a review about your experience with us. We hope to see you again.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, this hotel was a comfortable stay.
Stayed 1 night in Mar 2024
Response from Taylor on 15 Mar 2024
Thank you for taking the time out of your day to write us a review. Hope to see you again

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took very good care of the property. Everyone was helpful.
Stayed 2 nights in Feb 2024
Response from Taylor on 26 Feb 2024
Thank you so much for taking the time out of your day to leave us a review, we sincerely appreciate it!.

6/10 Okay

William

Liked: Property conditions & facilities, room comfort
Accessible room is for wheel chair only. I need a walk-in shower, but the beds were too low for me to get out of. Need accessible rooms with higher beds for people like me.
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Maryellen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel could use some updates. My bed was comfy: staff nice.
Stayed 3 nights in Dec 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Hello Maryellen, Thank you for your review, and for your helpful feedback. We are so glad to hear you enjoyed the bed and our staff. We also feel like the hotel could use some updates and are working on improvement. We look forward to welcoming you back!

4/10 Poor

Christena

Stayed 3 nights in Dec 2023

10/10 Excellent

Johevet

Stayed 2 nights in Dec 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice breakfast, quiet building. Loved the fitness center. We had a great stay and would definitely return.
Response from Country Inn and Suites Manteno on 9 Jan 2024
Lisa,Thank you for taking the time to leave such a great review, our team works hard and appreciates the feedback. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean libby and rooms.
Stayed 1 night in Nov 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Robert, Thank you for taking the time to leave such a great review, we appreciate the feedback. We are so glad you enjoyed the staff and your room. I will share that with our team. Come back and see us again!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Tim, Thank you for taking the time to review your stay, we appreciate your feedback. We look forward to welcoming you back.

6/10 Okay

Schnell

Stayed 1 night in Nov 2023

2/10 Terrible

Schnell

Stayed 2 nights in Nov 2023

2/10 Terrible

Jill

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Charging extra to get in the room a little early so we could change to go to a funeral for my niece. Do i get money back for checking out early? I will look for a hotel that doesnt charge extra next time. And so will all my relatives that booked there too.
Stayed 1 night in Nov 2023

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quite hotel
Room was clean and nice bathroom definitely needs a fan for the moisture because you can see rust stains starting on light fixtures and bottom and top of the bathroom door. Bath tub needs higher handrails they are to tall for a high tub. Breakfast we were unable to try because we had to check out before 7 am and we were looking forward to that before our event at 8 am so we had to go elsewhere to eat. No hot tub bummer pool was very small. Nice and quiet hotel and clean and very updated just needs a few things like keyless entry instead of the cards don’t place by your phone or it definitely deactivated fyi
Stayed 1 night in Nov 2023

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel right off I 57 and it is a great place to stay. We hat a great stay and a really good breakfast.
Stayed 1 night in Nov 2023
Response from Country Inn and Suites Manteno on 9 Jan 2024
Hello Dana, Thank you for your feedback! We are so happy to hear that you enjoyed your stay and your breakfast! We look forward to welcoming you back!

10/10 Excellent

John, Burfordville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to offer biscuits and gravy
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manteno business stay
Check in was exceptionally friendly. The two young ladies at the desk where very informative and welcoming!
Stayed 1 night in Oct 2023

4/10 Poor

Sara

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at Country Inn and Suites before and genuinely like the Inns. Good breakfasts, comfortable beds, clean rooms, nice organization of rooms, irons and ironing boards available, hair dryers, a pool, coffee available all day etc. The hotel in Manteno, Il needs to put a steel handle outside their tubs for us older folks. Also, there, the ice machine on our floor didn't work and the snack machine was not fully stocked. Thank you for reading my review.
Stayed 1 night in Oct 2023

4/10 Poor

Jean Carlo, Alajuela

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Stayed 1 night in Oct 2023

6/10 Okay

Harlan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Roger

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was a plus
Stayed 4 nights in Jul 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, amenities
Nice clean
Stayed 1 night in Sep 2023

6/10 Okay

Christina

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
I liked that it is not in town and its kinda off by itself. And it was quiet. The room kinda smelled at first, but it wasn't that bad
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

George

Travelled with partner
Hotel needs updating. No better than nearby hotel which charges much less.
Stayed 3 nights in Aug 2023
Response from Country Inn and Suites Manteno on 28 Aug 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Manteno, IL - IL335 we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Nofouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made my stay very comfortable was the kindness of Taylor and Brittney. They were very helpful and would welcome you coming into the hotel with such pleasure. Thank you ladies!
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brittany on the front desk was the best! She went above and beyond to make sure everything was OK.
Stayed 1 night in Aug 2023

2/10 Terrible

shawn

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful!🤗
Stayed 2 nights in Aug 2023

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Aug 2023
Response from Country Inn and Suites Manteno on 11 Aug 2023
Dear Betty, Thank you for choosing to stay at the Country Inn and Suites, and for taking the time to leave such a good review. We are glad to hear you enjoyed your stay, and hope to welcome you back soon.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Denise L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean attractive pool. Excellent breakfast options.
Stayed 1 night in Aug 2023
Response from Country Inn and Suites Manteno on 7 Aug 2023
Hello Denise, Thank you for taking the time to leave such great review! We are happy to hear you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
We have stayed here many times due to family visits near by. The rooms are aging and need some updating, otherwise, very happy with price, location and excellent staff.
Stayed 3 nights in Jul 2023
Response from Country Inn and Suites Manteno on 7 Aug 2023
Hello Dennis, We are so happy that you continue to choose our hotel for your family visits, and enjoy your stay. We will be using your feedback about the room updates to improve operations. We look forward to welcoming you back.

8/10 Good

michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property is clean and staff is friendly. The overall quality of the breakfast needs improvement.
Stayed 3 nights in Jul 2023
Response from Country Inn and Suites Manteno on 7 Aug 2023
Hello Michael, Thank you for choosing to stay at the Country Inn and Suites Manteno, and for taking the time to leave the great feedback. We are happy to hear you had a good experience with the staff and the cleanliness, and will use your feedback about the breakfast to improve operations. We look forward to welcoming you back.

10/10 Excellent

Jeannette

Stayed 2 nights in Jul 2023

6/10 Okay

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times, and always appreciated its location near I-57, the ample parking for trucks or large vehicles, and the fact that the cleaning staff seem very efficient. The rooms are a good size, and the coffee in the morning is better than most places serve.
Stayed 1 night in Jul 2023
Response from Country Inn and Suites Manteno on 1 Aug 2023
Hello Roy, Thank you for choosing Country Inn and Suites, and for taking the time to leave such a great review. We are so glad you enjoy staying with us. Thank you for your feedback about the cleaning staff, they do work very hard so I will be sure to pass that feedback along to them. We hope to welcome you back soon!

8/10 Good

KlockWork

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Country Inn and Suites Manteno on 1 Aug 2023
Hello,Thank you for choosing Country Inn and Suites in Manteno, and for taking the time to rate your stay. We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back.