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Reviews of Stradella Hotel

3 out of 5
Stradella Hotel
9001 ME, Felix Avenue, Brgy. San Isidro, Pasig, Rizal

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 25 reviews" "
Rating 8 - Good. 9 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 3 out of 25 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Travelled with family and small children
Disliked: Staff & service
I've been staying here for 2 years now for weeks at a time when I travel to Antipolo. Never have I ever been charged for an extra towel. 100 pesos. It's not about the money. I tip my driver 1000 pesos from taking me from europcar to terminal 1 (5 minute drive cause I appreciate the kindness). This is the only hotel in the whole world who has ever charged me for an extra towel. Based off principle, I'll be looking else where on my next visits to Antipolo City.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our room everyday with new sheets and covers.
Stayed 5 nights in Apr 2023

8/10 Good

Mary Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tranquil from the huddle and bussl of the traffic noises.
Stayed 1 night in Nov 2020

6/10 Okay

Helen

Poor wifi connection and water pressure is liitle bit low.
Stayed 3 nights in Feb 2020

8/10 Good

Mary Ann Tulop

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good for the price. & its more like a condotel hotel.
Stayed 2 nights in Dec 2019

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good. But no room service available and the bar in the room is empty.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I had three different rooms in two days and gave up in the end! First room no hot water, toilet seat hanging off, tap very loose, dirty carpet. Second room toilet seat loose, wardrobe sliding doors hanging off, laminate edging coming off,grubby carpet and aircon unbearably noisy! Third room noisy aircon, toilet seat loose, grubby carpet, one bedside wall light not working, hanging off, and unable to switch off main lights from bedside switches! The breakfast was disgusting, tried two mornings then didn't bother again! No senior staff, staff uncaring and allways on mobiles! Waited over 30 minutes for complimentary water and toilet roll which they had to send a member of staff to buy from local shop! For a 3ish year old property it'sgot a lot of maintenance issues! Avoid likethe plague definitely not recommended!
Stayed 9 nights in Mar 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Suburban hotel
The hotel can be a bit hard to find but is quite comfortable albeit small. It is part of a condo development with mainly rented condos. The hotel rooms are small but comfortable. I find it very convenient on the Northern side of Manila as we have family nearby. Probably too far out of the way for tourists without their own transport. It has a large pool and a small restro for breakfast. There are a range of Restaurants and a large Market nearby but best suited for someone with their own transport.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
There is bedbugs and cockroaches in the bathroom. The staffs were friendly, accommodating, and courteous.
Stayed 3 nights in Jul 2018

6/10 Okay

sylvia

Disliked: Staff & service
I was charged double for my stay
When I checked out of the hotel, the staff asked for my credit card and I was charged again for my stay. Expedia also collected the fees and charged my credit card.
Stayed 2 nights in May 2018

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Cainta Venue
The hotel is part of a larger complex of apartments and provides good affordable accomodation in Cainta. It is close to several malls and very comfortable.
Response from Stradella Team on 27 Apr 2018
Hi Sir Peter! Thank you for choosing our hotel. We are glad to know that you enjoy your stay with us. We hope to welcome you again for your next stay.

4/10 Poor

Kenneth

Disliked: Staff & service
Where NOT to Stay!!!!
The hotel was booked as a two bedroom with two double beds. There were four people in our group so the hotel demanded another 1700 PHP as the room booked through Hotels.com they claimed was for 2. However breakfast was for 2 (we did not have breakfast), the room was fitted with 2 waters, 2 towels and when talking to staff on different shifts they simply did not seem to know what anything really was. Rooms were very small however the beds were comfortable. I would not stay there again. the 1700 PHP was not shown on "Hotels" and we did not even arrive until 3:00 AM so a real rip off of a place.
Response from Reah on 18 Apr 2018
Thank you for your review. We are sorry for your negative experience but next time you can also check the number of pax you had pay for at hotels.com indicated in room details in your voucher because following the hotel policy, we required the guest an additional charge on any additional number of person not indicated in the voucher. The set up of room is for two person only as it is the number of guest indicated in your voucher so as breakfast and the additional charge (1,600 not 1,700 / 800 per person) is for another 2 person and 1,000 per additional person who can also avail the complimentary breakfast. We fail to give you additional towel, water etc. because we taught you only had visitors (because again, just 2 person was indicated in the voucher) but later at your check out time we just found out that they were not. We hope we clear the matter now.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel in developing area
The hotel is clean and pleasant but is a little hard to find and in a developing area. There isn't much close to the hotel and I found the food service very basic. The rooms are adequate and have a fridge which is convenient and parking is readily available. Would happily stay here again.
Stayed 3 nights in Feb 2018
Response from Stradella Team on 14 Apr 2018
Hello Peter, Thank you for sharing your feedback regarding your stay! Thank you for the kind words. We are trying our best for the hotel to be easy to find and we are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at Stradella Hotel and for considering us for your next stay! Sincerely, Stradella Team

8/10 Good

Kindwords..., Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel --- But it is built in the wrong place
Taxa hard too get... Shopping centre far away... Breakfast needs too be better it like dog's dinner...
Stayed 1 night in Dec 2017
Response from Marjorie Tacatani on 29 Jan 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about some aspects of the hotel that need improvements. It is a pleasure to announce that we will be implementing many of these upgrades to the property. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel.

4/10 Poor

isao

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing
We've stayed at number111. The condition of the room was so bad, so many ants in the room. The pool was very dirty :-/ on our one week stay in the condotel there's no day that the pool was cleaned. The staff was so very rude like they will ask straight for the payment before giving a reason.
Stayed 8 nights in Jul 2017

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located and quiet.
The hotel was nicely situated, the room very comfortable, the staff were helpful and pleasant. The pool caught the Sun but there was shade if the Sun got too much. My only gripe was the breakfasts, very limited choice and very basic.

2/10 Terrible

Chin Soon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
No TV because there was no cable. WiFi keep on disconnecting. Nothing much to do in the hotel.

10/10 Excellent

Tony, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had an excellent stay, comfortable room, clean, staff were superb . Breakfast was tasty. Good value for money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel Report Card
This hotel gets a passing grade from me. However, when you turn the faucet on in the washroom sink, the water comes out running hot. And, the pressure of the water coming out from the faucet is not that great. Furthermore, there was no cold water coming out of the faucet, every time you turn it on. I think the water heater was damaged. The shower was perfect. It had the right amount of water pressure and warm water came out from the shower head. The air conditioner on the other hand in the hotel room had a lot of trouble. It kept shutting off throughout the night during my last night at the hotel. By the way, I stayed in room 103. And, I am a regular customer of this hotel.

10/10 Excellent

Peter, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great Value
I'm a repeat customer of this condotel. I stayed in room 103. The washroom sink does not work very well. When you turn it on, the water becomes hot right away. There was no cold water coming from the Fossett. Please fix this. The water pressure coming from the shower was good.

10/10 Excellent

Peter, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Bang For Your Buck
The hotel room is very spacious. However, I have a gripe with the shower in the room; it runs very slow. But, other then the shower, I love the room. The hotel has great value for the amenities it provides, which you will find listed on Expedia. It is very secure, since you require a key card to enter the elevator. The staff are good comedians and they are very friendly too. I would recommend this hotel to anyone on a budget.

10/10 Excellent

Gilgian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

Kim

Liked: Staff & service, room comfort
Bekvämt och rent, men fattigt närområde.
Det var ett trevligt rum trots att det fanns en del små, små myror. Såg i alla fall inte till några kackerlackor. Så städningen (som görs efter tillsägelse) fungerade bra. Trevlig personal överlag. Poolen var inte mycket att hurra för, och jag misstänker att jag fått en del utslag därifrån. Frukosten är väldigt spartansk efter svenska mått. Filippinsk frukost med ris, biff, ägg och kaffe/iste. Eller detsamma fast med fläsk istället för biff. Det var så det dammade i munnen.