Search Mangilao hotels

"Yeas"

"Check in almost 1hr, room wasn’t ready "

"beautiful view but horrible rooms. all amenities are closed, gym is full of mold, also the room itself is full of mold. you can feel the springs in the bed, the air conditioning is hardly on. front desk told me to book through expedia because if you book through the hotel itself it's way more expensive even with a military discount. left there yesterday and got sick that night. thankfully the staff did give me a refund"

"The staff was wonderful. Very professional, very friendly and always helpful. The property itself was disappointing. The hotel is listed as a four star, nothing that I saw warranted such a rating. How much of that had to do with the recent typhoon gives me pause in judging too harshly. The hotel was clean and provided a comfortable place to stay for a couple of days."

"."

"I work in another hotel so my expectations for the place weren’t high especially after a typhoon. So I’m not suprised that certain things in the hotel is out of order. What I did expect is a certain amount clear communication between guest and staff. Keep in mind I called a day ahead of time before making the booking asking about the laundry/gym/pool and was told that it was ALL working. (Which in fact wasn’t. Laundry-All the dryers were out of order. Pool-Out of order. Gym-Not all equipment was working.) so that was a bit disappointing given that I was told that is was working which in fact wasn’t. Aside from that my family and I did love the room, the floor by floor parking, the kids playroom, and the fact that the place was near boonies. So that gave the kids entertainment enough."

"今回は超大型台風は直撃し、ラウンジが使えず、緊急に1階でのサービス対応となりましたが、食事や飲み物については最大限努力していただいて感謝しております。 ただ2日延泊となりホテルから出られず、缶詰状態となってしまいました。ルームクリーニングは一生懸命やっていただいたと思います。 ただ、残念でしたのは全くバルコニーが使えず、部屋の中にソファーが運び込まれたため、非常に狭い状態でした。 多くの点で通常の場合、よりもサービスは落ちてるので、スタッフからのお詫びの声かけがなかったのも残念でした。 またスポーツジム設備が日航ホテルと共用のため外にあり全く使えず残念でした。 ホテル内にスポーツジムの設置を是非検討ください。"

"Post storm staff failed to inform a.c wasn't working well, room was warm and smelled of mold. Room is dated and needs an upgrade as well as the bathroom. Additionally the towels and bath robes aren't soft at all. The Fitness center has old equipment and most weren't working well. The weights were dirty and there were no available paper towels or disinfectant to clean equipment before and after use. Staff were nice unfortunately it doesn't compensate for the property needing improvements. "

"We got a room here soon after super typhoon Sinlaku passed. We checked several resorts and the Hyatt was the only one we found who could accept new guests at the time. They seemed to do the best job at preparing for the storm and recovering quickly. We were so appreciative to be able to escape there to have power, water and laundry again. Thank you again!"