Bar (on property)
Check availability

Reviews of Clayton Hotel Manchester City Centre

4 out of 5
Clayton Hotel Manchester City Centre
55 Portland Street, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 373 out of 683 reviews" "
Rating 8 - Good. 201 out of 683 reviews" "
Rating 6 - Okay. 60 out of 683 reviews" "
Rating 4 - Poor. 33 out of 683 reviews" "
Rating 2 - Terrible. 16 out of 683 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel i’ve ever stayed at, the staff were so accommodating. Highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

JAE, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room and great staff.
Stayed 1 night in Apr 2024

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was really nice and bedroom and service on reception was great. The only negative feedback would be regarding the breakfast; the dining area stops serving breakfast at 11:00am, but at 10:15am most of the hot food had gone and was not being replaced; breakfast selection was very poor and could not see any fresh fruit or any continental options either - very dissapointed with the breakfast and would not book breakfast inclusive again as there are so many coffee shops nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff Great breakfast
Stayed 1 night in Apr 2024

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy location, check in and checkout was straight forward
Stayed 1 night in Mar 2024

8/10 Good

lamees

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel lovely stay every time
Stayed 1 night in Mar 2024

8/10 Good

Briony

Stayed 1 night in Mar 2024

6/10 Okay

Jenny

Liked: Cleanliness
Big queue to check in and check in screens didn't work. Also had to wait nearly 10 minutes to get served at the bar. Biggest issue was the wait for the lifts on check out as kept bypassing our floor (8) and waited 9 minutes to finally get one (and had to go up and stop at every floor up and down before getting to reception!) Sadly this delay made it a rush to get my train on time.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff so friendly and efficient, loved our stay, would have no hesitation in staying again.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aislinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Becky

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Rosemarie

Stayed 1 night in Mar 2024

10/10 Excellent

Ellie

Stayed 1 night in Mar 2024

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very thin walls. Could hear everything from next door.
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good interior design with very comfortable beds. I didn’t like that the parking was £25 a day!
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location. Staff are very helpful- breakfast is amazing 👌
Stayed 2 nights in Mar 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for heading out in Deansgate
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle, Grimsby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel, very busy. All staff were extremely friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Roree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and staff were lovely. Easy check in and out. Rooms maybe slightly too warm at night but understand that is personal preference and a fridge would be convenient in the room.
Stayed 2 nights in Feb 2024

2/10 Terrible

john

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Clean, friendly staff and nice breakfast. Would recommend Rudys a pizza restaurant 2 minutes away but do book in advance!
Stayed 2 nights in Feb 2024

8/10 Good

Megan

Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always
Stayed 1 night in Feb 2024

10/10 Excellent

Kentavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was breathtaking. Loved my experience
Stayed 1 night in Dec 2023

8/10 Good

John

Stayed 1 night in Feb 2024

10/10 Excellent

Naleeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay Would love to stay here again. Highly recommend it Thank you Expedia

4/10 Poor

Lee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing evening experience
Stayed for two nights with my partner. Hotel is clean, modern and centrally located. Area around the hotel is rough enough so there’s a bouncer on the door from the early evening. We weren’t told about the requirement for all guests within the same room to carry a key. My boyfriend and I returned to the hotel around 23:00 and he was refused entry as only I carried a key out that evening. I would question if a female with a male partner would have received a similar level of questioning. Receptionist was pleasant but advised we’d get a call from a manager within 5 mins but we had to call two more times before asking again for a manager the following morning.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay
Amazing stay - read some reviews about the rooms being small - they were actually pretty big and spacious. also requested a room one one of the upper floors and got a fantastic view. couldn’t find hairdryer in the morning and room service came within 5 mins with the hairdryer (even tho it turned out to be at the back of the cupboard)
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not the best experience
Disappointed with the service from reception. The desk was dark and I had to request a table lamp 3 times before it arrived. I could hear quite a lot of noise from the connecting room. The tv was old-fashioned and lacked smart functionality and the bar was constantly very busy so the service was slow.
Stayed 4 nights in Jan 2024

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jagjeet

Stayed 1 night in Jan 2024

10/10 Excellent

Lainey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Amy

Disliked: Cleanliness
Bars around the hotel has music playing until 4am so couldn’t sleep. Air con didn’t work so room freezing. Not enough seating for breakfast
Stayed 1 night in Jan 2024

8/10 Good

Mohammed

Travelled with family
Good central location. Modern with good facilities. Comfortable well presented rooms.
Stayed 1 night in Jan 2024

8/10 Good

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean . Great view from 14th floor room. Great breakfast available ! Only slight criticism , one of the 3 lifts was out of service.
Stayed 2 nights in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Ordemia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff are very friendly and pleasant. Helpful whenever I needed anything. Didn’t dine but the bar area was really nice and clean. The room was great only issue was the hand shower faucet was damaged and hanging. Didn’t report because it wasn’t a big deal, but could’ve been checked before arrival.
Stayed 1 night in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Edel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years trip for two.
Fantastic hotel in a vibrant and interesting city.
Stayed 4 nights in Jan 2024
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

6/10 Okay

Thomas

Stayed 2 nights in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience. We work hard in order to deliver an exceptional experience for our guest; your reviews are what make us improve, thanks for letting us know your thoughts.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Son

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, I like the location where it is right in the center. Chinatown crosses the street. Walkable to the train station. Everything is just around. Service is good, The hotel is new and clean. There was 1 small issue I had during my stay. I stayed in a link room, The door is too thin or the soundproofing equals 0. I heard exactly what the next door whispered. And they whispered up to 2 AM. It only happened one night, but it made my experience not being perfect. Well, I can get over it.
Stayed 2 nights in Jan 2024
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
All was good. Only minor niggle was internet not connecting to tv in room so no streaming.
Stayed 1 night in Jan 2024
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

4/10 Poor

Eijaz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad room service.
The TVs in the rooms do not work properly. The amenities in the hotel are good. The room service is terrible. Our room was not made once on our stay, despite telling housekeeping to make the room, all we were given is new towels.
Stayed 2 nights in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time taken to give us feedback, we are very sorry to hear your disappointed. We wish to have the opportunity to have you back in order to improve your experience, please do sent an email to the hotel and we can discuss from that. Thanks so much for choosing us. Looking forward to hear from you.Best Regards,

4/10 Poor

Melissa

Stayed 1 night in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time taken to give us your feedback, we are very sorry to hear your concerns. We wish to have the opportunity to have you back in order to improve your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Iglena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Gary

Stayed 1 night in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

10/10 Excellent

Denise

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,

8/10 Good

Jonathan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nicely presented hotel. The room was great and bathroom was more than adequate. Good selection on teas and coffee in the room and there was a iron and ironing board which was helpful. Breakfast was good and had a very good selection however there was a bit of a wait to be seated and the dinning area was filled and service was slow. However it was a very good experience and i would recommend for the area
Stayed 2 nights in Dec 2023
Response from Aisha Roka on 10 Jan 2024
We appreciate the time you have taken to give us your feedback and we are delighted to hear your experience.Thanks so much for choosing us.Looking forward to see you soon!Best Regards,