Reception
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Reviews of Hilton Garden Inn Malaga

4 out of 5
Hilton Garden Inn Malaga
Avenida Velazquez 126, Málaga

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 570 reviews" "
Rating 8 - Good. 258 out of 570 reviews" "
Rating 6 - Okay. 72 out of 570 reviews" "
Rating 4 - Poor. 20 out of 570 reviews" "
Rating 2 - Terrible. 9 out of 570 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Basic 2 or 3 star
Stayed 1 night in Apr 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and clean and close to airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Rudolfo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is great hotel and it is close to the airport. You can also park your car and take the metro into the city. The metro station is a five minute walk away and the Metro system is very easy to use. Well worth it. Trying to find parking in the historic part of the city is expensive and difficult to find.
Stayed 1 night in Apr 2024

10/10 Excellent

Alannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. I wish it was closer to the Medina but we were well taken care of and the customer service is excellent. If I ever return to Tangier, I would rebook this hotel.
Stayed 1 night in Mar 2024
Response from Marcos Ruiz Assistant front desk manager on 27 Mar 2024
Dear Alannah,Thank you for sharing your experience with us,We hope to see you here in the futureBest wishes

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing - very helpful and friendly. Rooms were clean and modern. Easy access to the airport and the city.
Stayed 1 night in Mar 2024
Response from Marcos Ruiz Assistant front desk manager on 27 Mar 2024
Dear Mr Brendan, thank you for sharing your experience with us, we are really happy to see that your stay met your expectations and you enjoyed itWe hope to see you here in the futureBest wishes

10/10 Excellent

michael

Stayed 1 night in Mar 2024
Response from Marcos Ruiz Assistant front desk manager on 3 Apr 2024
Dear Mr Michael,Thank you for sharing your experience with usWe are happy to see that your stay met your expectationsWe hope to see you here in the futureBest regards

8/10 Good

Antony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and serviceable, but a little dated. For example, no USB ports for charging electronics. Location was convenient to shopping and the highway. Staff was very friendly and helpful. I would stay here again.
Stayed 6 nights in Jan 2024
Response from Marcos Ruiz Assistant front desk manager on 23 Feb 2024
Dear Antony, Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marcos Ruiz, Assistant front desk manager on 23 Feb 2024
Dear Gerald, Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,

6/10 Okay

Ashish

Stayed 1 night in Nov 2023

8/10 Good

Ricki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for an early flight. Couldn’t figure out the A/C and ended up with the heater on all night.
Stayed 1 night in Nov 2023
Response from Marcos Ruiz Assistant front desk manager on 14 Nov 2023
Dear Mr Ricki, Thank you for sharing your stay with us,We are happy to see that your stay met your expectations.We are sorry the issue you had with the climatization system, our staff would have been delighted to help youWe hope to see you here in the futureBest wishesSincerely

10/10 Excellent

Tobby

Travelled with partner
Was good
Stayed 1 night in Nov 2023
Response from Marcos Ruiz Assistant front desk manager on 4 Nov 2023
Dear Mr Tobby:Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,

8/10 Good

Christopher, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only used for an airport overnight stay but hotel is clean and staff friendly
Stayed 1 night in Nov 2023
Response from Marcos Ruiz Assistant front desk manager on 4 Nov 2023
Dear Mr Christopher,thank you for sharing your experience with usWe are happy to see that your stay met your expectations and was convenient to your requierementsWe hope to see you in the future hereBest wishes

8/10 Good

ken

Busy road right out front. I asked for replacement of empty water dispenser in gym and had to ask again the next day. The 22 euro breakfast was not good at all. Not like Hiltons im used to staying at.
Stayed 3 nights in Oct 2023
Response from Assistant Front Desk Manager on 1 Nov 2023
Dear Ken,Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and I sincerely apologize that we did not deliver that experience for you. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely, Gema CanoAssistant Front Desk Manager

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with high standards, good food & great staff. Just remember your not in the centre.
Stayed 3 nights in Oct 2023
Response from Assistant Front Desk Manager on 1 Nov 2023
Dear Chris,Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,Gema CanoAssistant Front Desk Manager

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marcos Ruiz Assistant front desk manager on 21 Oct 2023
Mr Duncan,Thank you for sharing your experience with us,We hope to see you here in the futureBest regards

8/10 Good

Gloria

Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Marcos Ruiz Assistant front desk manager on 21 Oct 2023
Dear Gloria,Thank you for sharing your experience with us,We are really happy to see that your stay met your expectations,We hope to see you here soonBest regards

10/10 Excellent

SUSAN

Stayed 1 night in Oct 2023
Response from Assistant Front Desk Manager on 1 Nov 2023
Dear Susan,Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,Gema CanoAssistant Front Desk Manager

8/10 Good

Francisco

It's ok
Stayed 1 night in Sep 2023
Response from Marcos Ruiz 2º Jefe de recepción on 21 Oct 2023
Estimado Francisco,De parte del personal de Hilton garden Inn Málaga queremos darle las gracias por su puntuaciónEsperamos verle pronto por aquíUn saludoAtentamente

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here because of an early flight out of Malaga. Although I was placed in an accessible unit, it was very clean and comfortable. The staff were friendly and professional. I purchased the 23 euros breakfast and it was fresh and tasty. I was able to spend the day touring the city. The hotel is in walking distance from the metro train. Super easy to navigate.
Stayed 1 night in Sep 2023
Response from Marcos Ruiz Assistant front desk manager on 21 Oct 2023
Dear Ursula,Thank you for sharing your experience with us,We are really happy to see that your stay met your expectations We hope to see you here again in the futureBest wishes

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent.
Stayed 1 night in Sep 2023
Response from Marcos Ruiz 2º Jefe de recepción on 21 Oct 2023
Estimada Pamela,Desde Hilton garden Inn Málaga queremos agradecerle el tiempo que ha tomado en valorar su estanciaNos alegra ver que su estancia cumplió sus expectativasEsperamos verla pronto por aquí de nuevoAtentamente

10/10 Excellent

Rahn, BENSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Marcos Ruiz Assistant front desk manager on 21 Oct 2023
Dear Mr Rahn,Thank you for sharing your experience with usWe are really happy to see that the stay met your expectationsWe hope to see you here in the futureBest wishes

4/10 Poor

Miriam

Stayed 1 night in Sep 2023
Response from Marcos Ruiz 2º Jefe de recepción on 21 Oct 2023
Estimada Miriam,De parte del personal de Hilton garden Inn Málaga lamentamos ver que su estancia no cumplió sus expectativasA pesar de ello esperamos verle pronto por aquíUn saludoAtentamente

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Should be 5 star !! Just perfect and not that expensive.
Stayed 1 night in Aug 2023

10/10 Excellent

Niamh

Stayed 1 night in Aug 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service
A
Stayed 1 night in Aug 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport. Delicious breakfast.
Stayed 1 night in Jul 2023
Response from JR on 20 July 2023
Dear guest, Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,Jessica Rico.Front Desk Manager.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay
Great location for the airport and carrefour. Easy ride into Malaga centre via the metro. Excellent service and staff. Room A/C poor and limited controls. No additional fan available on request. Hilton should equip their hotels in preparation for changing global temperatures and customer comfort. Room decor a little dated
Stayed 2 nights in Jul 2023
Response from JR on 20 July 2023
Dear guest, Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,Jessica Rico.Front Desk Manager.

8/10 Good

JEAN-MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from JR on 20 July 2023
Dear guest, Thank you for staying with us and for taking the time to provide your feedback. It is our goal for every guest to have a fantastic and memorable stay and we are very glad to know that our services and attention met your expectations. Your feedback will help us to improve and offer the highest quality.We are looking forward to welcome you again at the Hotel.Sincerely,Jessica Rico.Front Desk Manager.

8/10 Good

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from JR on 13 June 2023
Dear Arthur, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel Hilton Garden Inn Málaga to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Hope to see you soon!Sincerely,Jessica Rico.Front Desk Manager.

8/10 Good

Talal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and centrally located to the various Andalusia tourist attractions
Stayed 5 nights in May 2023
Response from Front Desk on 30 May 2023
Dear guest,Thank you for your comments.Best regards.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Marcos Ruiz on 27 May 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,

10/10 Excellent

Pietro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel by the airport
Very convenient for the airport but now with the new metro station just 5 minutes walk away it’s also easy to get into the city centre. Friendly and helpful staff. Room was perhaps a little dated and the air con was ineffective.
Stayed 1 night in May 2023
Response from Marcos Ruiz, Assistant front desk manager on 15 May 2023
Dear Pietro,Thank you for sharing your experience with us We are happy to see that your stay met your expectations We hope to see you here in the futureBest wishesSincerely

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely, clean and large. The bar wait staff was fun and food was good.
Stayed 2 nights in Apr 2023
Response from Marcos Ruiz, Assistant front desk manager on 15 May 2023
Dear Joyce,Thank you for sharing your experience with us We are happy to see that your stay met your expectations We hope to see you here in the futureBest wishesSincerely

6/10 Okay

victor

Travelled with partner
This hotel is convenient for access to the airport. Some staff are indifferent to service and the hotel has very little to offer other than a a reasonably priced room close to the airport.
Stayed 1 night in Mar 2023
Response from Marcos Ruiz on 16 Mar 2023
Dear Victor,Thank you for sharing your experience with us.We are sorry to see that your stay did not meet your expectations.We hope you consider stay with us in the future Best regards

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Marcos Ruiz on 16 Mar 2023
Dear Joseph,Thank you for sharing your experience with us.We are happy to see that your stay met your expectationsWe hope you consider stay with us in the future Best regards

10/10 Excellent

MARYANN

Stayed 1 night in Jan 2023
Response from Marcos Ruiz on 16 Mar 2023
Dear Maryann,Thank you for sharing your experience with usWe are happy to see that your stay met your expectations,We hope to see you here in the futureBest regards

6/10 Okay

Lydia

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
When my arrival the reception was deserted, I have to wait for the employee to show.. I think a 4* hotel deserves better windows, these are rather mean. The hotel, its location being no good at all, doesnt offer shuttle service to the airport. Confort and cleanliness excellent.
Stayed 1 night in Jan 2023
Response from Marcos Ruiz Assistant front desk manager on 19 Feb 2023
Dear Lydia,Thank you for taking your time spent for your feedback.We are sorry that our colleague was looking for something at this time and this made your stay less comfortable. As the hotel it is not an airport hotel we are not offering shuttle, sorry this caused you a bad impression about our serviceWe hope to see you here in the future Best regards

10/10 Excellent

Andrew

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Marcos Ruiz on 5 Jan 2023
Estimado Cesar,Agradecemos el tiempo tomado en compartir su estancia con nosotrosNos alegramos de ver que la estancia haya sido de su agrado Un saludo cordial

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, fairly standard, accommodation, and with helpful and friendly staff. It is convenient for the airport (10 minutes by taxi), for the Indoor Arena (15 minutes walk), and for a Metro line (5 minutes walk) : otherwise the location is broadly commercial. So all depends on what you are looking for.
Stayed 4 nights in Nov 2022
Response from Marcos Ruiz Assistant front desk manager on 30 Nov 2022
Dear Mr Edmund,Thank you for sharing your experience with us, We are sorry if your stay did not meet your expectations.Our target is to give the best quality service.We hope to see you here in the future Sincerely

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Marcos Ruiz on 26 Nov 2022
Estimado Eugene, Muchas gracias por su valoración.Esperamos poder verlo prontoSaludosAtentamente

6/10 Okay

Gillian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Munir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Marcos Ruiz on 26 Nov 2022
Estimado Munir,Muchas gracias por su valoración.Esperamos poder verlo prontoAtentamente

10/10 Excellent

Diego

Stayed 8 nights in Sep 2022

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
great location, clean and friendly staff. We love it!
Stayed 1 night in Sep 2022
Response from Marcos Ruiz Assistant front desk manager on 7 Oct 2022
Dear Fabian.Thank you for sharing your experience with us.We are happy to see that the stay was to your likingWe hope to see you soon here in the futureSincerely

10/10 Excellent

Youssra

Stayed 1 night in Aug 2022

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stopover
We arrived very late as we missed our flight Very helpful receptionist and managed to arrange some food which was great
Stayed 1 night in Aug 2022
Response from Marcos Ruiz Assistant front desk manager on 16 Aug 2022
Dear Ralph, thank you for sharing your experience with us about your stay, We are happy that our staff was helpful to you. We would like to see you here in the future Best regards

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night and I now wish we stayed longer. The hotel, staff and food were excellent. Room was lovely and clean with good air con. Couldn’t fault a thing
Stayed 1 night in Aug 2022
Response from Marcos Ruiz Assistant front desk manager on 16 Aug 2022
Dear James, Thank you for sharing your experience with us and your great review. We are happy that your stay in general was to your liking It is important for us to provide the highest quality We hope to see you in the future Sincerely

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a not-so-great location. Better to take the train from the airport to the centre if you're arriving early in the evening!
Stayed 1 night in May 2022
Response from Marcos Ruiz Assistant front desk manager on 16 Aug 2022
Dear Mr Trevor, Thank you for taking a moment to share your experience with us, We are happy to see that the hotel was to your liking It is important for us to provide an excellent service with the highest quality We hope to see you in the future Sincerely