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Reviews of Quest Maitland Serviced Apartments

4.5 out of 5
Quest Maitland Serviced Apartments
1 Ken Tubman Drive, Maitland, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 238 reviews" "
Rating 8 - Good. 84 out of 238 reviews" "
Rating 6 - Okay. 17 out of 238 reviews" "
Rating 4 - Poor. 1 out of 238 reviews" "
Rating 2 - Terrible. 6 out of 238 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taylah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dimity

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to shops and car parks and cinemas. Happy with booking service and check in. Clean and modern, can’t go past this for the best stay in the area.
Stayed 1 night in Nov 2023

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness
Neat and tidy , great room for when travelling for business
Stayed 1 night in Oct 2023

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A short walk to High St, the Quest was clean and comfortable, reception staff helpful. The rooms were a bit noisy (ours was road facing but there was also noise from connecting rooms). Parking is complimentary albeit some spaces a little tight to get into if you have a 4wd.
Stayed 1 night in Oct 2023
Response from Isabella on 11 Oct 2023
Dear Lesley, Thank you for taking the time to provide us with feedback about your recent stay at Quest Apartments Maitland. I am glad that you enjoyed your stay, and that you found your apartment clean, comfortable, and close to the centre of time, but I’m not happy to hear that you found your apartment noisy. Our team takes pride in providing a friendly and welcoming atmosphere for our guests, so we appreciate your kind words about our reception staff.We hope to welcome you at Quest Maitland again soon.Warm regards, Isabella – Front Office Team Leader

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Isabella on 11 Oct 2023
Dear Jennifer,Thank you for taking the time to provide us with feedback about your stay at Quest Apartments Maitland, and for your 10/10 rating! I am thrilled that you enjoyed your stay and we hope to welcome you back soon!Kind regards,Isabella – Front Office Team Leader

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Isabella on 11 Oct 2023
Dear Kayla,Thank you for taking the time to provide us with feedback about your stay at Quest Apartments Maitland, and for your 5/5 rating! I am delighted that you enjoyed your stay and we hope to welcome you back soon!Kind regards,Isabella – Front Office Team Leader

10/10 Excellent

Tara

Stayed 1 night in Jul 2023

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay with friendly staff and a fantastic cafe attached.
Stayed 1 night in May 2023
Response from Bibi on 3 June 2023
Dear Brett,thank you for taking the time to give us some feedback. I am thrilled you enjoyed your stay with us and hope to welcome you back at Quest Maitland soon.Kind regards, Bibi- Front Office Supervisor

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, friendly service, large rooms with everything you could need for a quick stay.
Stayed 2 nights in May 2023
Response from Bibi (Front office) on 9 May 2023
Dear Christopher,thank you for your lovely feedback and for rating us 10/10! I am thrilled you had a great stay with us and hope to welcome you back soon.Kind regards, Bibi - Front Office Supervisor

10/10 Excellent

SUMAN DODRIL

Liked: Cleanliness, room comfort
Maitland services apartment Quest
Very comfortable for a reasonable cost. Close to amenities. Easy onsite parking. Well maintained and clean rooms with all facilities.
Stayed 1 night in Mar 2023
Response from Bibi (Front office) on 30 Mar 2023
Dear Suman,thank you for taking the time to give us some feedback. I am thrilled you enjoyed your stay with us and hope to welcome you back at Quest Maitland soon.Kind regards, Bibi- Front Office Supervisor

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely people, nice place, the lift in the second building needs fixing 😊

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved how quiet it was & you can walk just about everywhere
Stayed 2 nights in Jan 2023

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious and had everything you could need in the kitchen. The location was perfect for us, as we were attending MEC just across the road on Sunday.
Stayed 1 night in Jan 2023

8/10 Good

Leonard

Stayed 1 night in Jan 2023

8/10 Good

Bill

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice and Ariel perfect for tired travellers.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very warm and clean place. Would definitely recommend it.

6/10 Okay

Katrina

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness
Basic amenities were there just felt dirty Staff were lovely though

10/10 Excellent

Stefano

Stayed 1 night in Oct 2022

4/10 Poor

Darrell

Travelled with family
Liked: Cleanliness
I was disappointed with having to pay an extra $20 because we checked in at 12pm instead of 2pm. That was a straight-out price gouge. The sofa bed was unbearable to sleep on, so uncomfortable. In hindsight we should have put the mattress on the floor instead.
Stayed 4 nights in Oct 2022

6/10 Okay

maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location & very clean. But couldn't open any windows so room was stuffy & smelt a bit funky.
Stayed 3 nights in Aug 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Extremely clean & well presented, very modern. Happily stay there again.
Stayed 1 night in Aug 2022

6/10 Okay

Desmond

Liked: Cleanliness, property conditions & facilities
Sorry I feel the property may be a bit over prised for what on offer
Stayed 1 night in Jul 2022

8/10 Good

Linda

Travelled with family and small children
Liked: Amenities, property conditions & facilities
A great stop over hotel, my do not disturb sign must of fallen on the floor outside qhen i walked out so my room wasnt cleaned, hotel should of called to ask if id like it ckean, had to fet new towels myself from reception
Stayed 1 night in Jul 2022

10/10 Excellent

Jenny

Travelled with family
Liked: Amenities, property conditions & facilities
The lady on the phone was so helpful
Stayed 1 night in Jul 2022

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and clean. Excellent shower pressure, comfy bed, plenty of parking, quiet location while also being 5 minutes to everything. Everything we needed for a quick stopover in the area and would also be very suitable for a longer stay.
Stayed 1 night in Jun 2022
Response from Bibi on 20 June 2022
Thank you Candice, we are very happy you enjoyed your stay!

10/10 Excellent

Nelson, Cessnock

Liked: Cleanliness, amenities, property conditions & facilities
close to places to eat and away from noisy environments, rooms were large with good facilities
Stayed 2 nights in May 2022

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, property conditions & facilities
This property was ideal for my stay in Maitland as it is in walking distance from the venue I was attending for conference. The staff were friendly and helpful and the coffee shop attached to the building was fabulous!
Stayed 3 nights in May 2022
Response from Bibi (Front office) on 24 May 2022
Hi Melanie, we're so happy you enjoyed your stay with us.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean!! Close to all place so you could walk instead of drive. Very spacious and the reception on arrival was fantastic
Stayed 1 night in May 2022
Response from Bibi on 24 May 2022
Thank you Kayla! We like to make our guests feel welcome and are glad you enjoyed your stay.

8/10 Good

Leroy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good location, very good staff
Stayed 3 nights in Apr 2022
Response from Lee on 1 May 2022
Dear Leroy Thank you for providing feedback about your stay at Quest Maitland. I’m thrilled that you enjoyed the experience and that you found our team so helpful. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Lee - Front Office Manager

10/10 Excellent

Tommy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and great location
Stayed 1 night in Feb 2022
Response from Lee on 15 Feb 2022
Dear Carolyn, Thank you for providing feedback about your stay at Quest Maitland. I’m thrilled that you enjoyed the experience and that you loved our location and fresh apartments. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Lee Doyle Front Office Manager

10/10 Excellent

Kerry

Stayed 1 night in Feb 2022

10/10 Excellent

Darlene

Liked: Cleanliness, room comfort
Quiet, clean, comfortable
Great place to stay - convenient location to attend Athletics competition, quiet, clean and comfortable. Friendly early check in.
Stayed 2 nights in Jan 2022
Response from Lee on 26 Jan 2022
Dear Darlene Thank you for providing feedback about your stay at Quest Maitland Hotel . I’m thrilled that you enjoyed the experience and that you loved our location and apartments. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Lee Doyle Front Office

2/10 Terrible

Shivika

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2022

2/10 Terrible

Wanni

Travelled with family
Disliked: Cleanliness
They have cancelled my booking. I had to find another place.
Stayed 2 nights in Dec 2021
Response from Lee on 5 Jan 2022
Dear Wanni, Our sincere apologies that we could not accept your booking. We are unsure what occurred but there must have been a computer glitch between Expedia and ourselves as we were fully booked already for your dates and your booking still came through. I am really sorry and hope you were able to find a suitable getaway destination and accommodation. All the very best for 2022. Kind Regards Lee Doyle Front Office Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2021
Response from Lee on 6 Feb 2022
Dear Craig Thank you for providing feedback about your stay at Quest Maitland. I’m thrilled that you enjoyed the experience. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Lee Doyle Front Office Manager

8/10 Good

Nilloufer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean appartments. Served the purpose, central location.
Stayed 1 night in Dec 2021
Response from Lee on 6 Feb 2022
Dear Nilloufer, Thank you for choosing to stay at Quest Maitland. We appreciate you taking the time to share your feedback. I am pleased that you enjoyed beautiful fresh apartments and location. At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind Regards Lee Doyle Front Office manager

10/10 Excellent

Constance

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Lee on 9 Feb 2022
Wow thank you for the 5 Star review Constance! And thank you so much for staying with us. We would be delighted to welcome you back when you are next in Maitland or the Hunter Valley. all the very best. Lee - Front Office Manager

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Has all the bits. Except single beds - it cost $45 extra per night to make up the night and day.
Stayed 2 nights in Nov 2021
Response from Lee Doyle on 10 Dec 2021
Dear Mary Thank you for choosing to stay at Quest Maitland. We appreciate you taking the time to share your feedback. I am pleased that you found our apartments to be comprehensive in their facilities.. However, I am sorry to hear you were dissatisfied with the cost of the sofa bed. In most of our apartments the king bed can be split into two singles at no extra cost. If we know this in advantage it is very easy to organise this for you. At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind Regards Lee Doyle Front Office Manager

10/10 Excellent

C

Liked: Cleanliness, room comfort
Clean and cosy
Very helpful management, very clean and inviting.
Stayed 1 night in Sep 2021
Response from Lee on 10 Oct 2021
Thank you so much for staying with us and for your great feedback. We are delighted you had such a positive experience and would love to welcome you again.

2/10 Terrible

Stacy

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Lee on 22 July 2021
Hi Stacy Can you please contact us directly on 024999000 so we can discuss your booking. It was unfortunate that we were unable to have you stay due to a previous visit with us. thank you Kind regards Lee - Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Loved the large size of the room and the cleanliness. The outside noise was minimal. The only fault was the furniture. The couch was old and saggy. The chairs had very little padding and the bed was a bit low to the floor and a bit too soft. Overall a pleasant stay.
Stayed 2 nights in Jun 2021
Response from Lee on 7 July 2021
Thank you so much for your review. Our sincere apologies in relation to the furniture. We are in the process of updating the sofa's, with over half being replaced so far. I will discuss the refurbishment process with our Franchisee. Thank you for your comments about the cleanliness. Wishing you all the very best!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Lee on 11 May 2021
Thank you so much for the 5 star review Gregory! We are delighted your stay was so enjoyable. We hope we can welcome you back again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Lee on 20 May 2021
Thank you so much for staying with us Traveler. We hope you had the opportunity to enjoy some of the lovely cafes and restaurants in Maitland. All the very best.

8/10 Good

Dermot

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from Lee on 3 May 2021
Thank you so much for your review Dermot. Such a beautiful time of year to be in Maitland and the Hunter. Absolutely glorious days! We hope you had the opportunity in between business to enjoy some of the local cuisine. All the very best and we hope to welcome you again really soon!

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2021
Response from Lee on 21 Apr 2021
Thank you so much for your review Traveler. We hope you enjoyed some of what Maitland has to offer with its beautiful heritage buildings and great local cafes and restaurants. We even have Jubilo Gelato and the Maitland Readings Cinema 2 minutes walk away. We hope you had a safe trip home and that we have the opportunity to welcome you back in the future!