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The Westin Palace, Madrid

5.0 star property
Luxury spa hotel, walk to Puerta del Sol
your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Westin Palace, Madrid

Photo gallery for The Westin Palace, Madrid

Lobby
City view
Exterior
Royal Suite, 1 Bedroom, View
Royal Suite, 1 Bedroom, View

Overview of The Westin Palace, Madrid

9.2

Wonderful

Popular amenities

  • Breakfast available
  • Spa
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym

Check out the area

Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Popular LocationThyssen-Bornemisza National Museum1 min walk
  • Popular LocationPrado Museum4 min walk
  • Popular LocationPuerta del Sol9 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)19 min drive
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Room options

Deluxe Room, 2 Single Beds, Courtyard View

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed, Courtyard View

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, View

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Single Beds, View

  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premium Room, 1 King Bed, View

  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Single Beds

  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

Premium Room, 1 Queen Bed, View

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 2 Single Beds, View

  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Grand Room, 2 Single Beds, View

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

Grand Room, 1 King Bed, View

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 King Bed, View

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Royal Suite, 1 Bedroom, View

  • 160 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Single Beds, View

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Suite, 1 Bedroom

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Madrid

The Westin Palace, Madrid is located in Madrid Centro, a neighbourhood in Madrid, and is near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a match while in town? See what's going on at Santiago Bernabéu Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk
  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • Starbucks - 1 min walk
  • Lobby Westin Palace - 1 min walk
  • Faborit - 1 min walk
  • VIPS Neptuno - 1 min walk
  • 100 Montaditos - 2 min walk

About this property

The Westin Palace, Madrid

Luxury hotel near Prado Museum
Located close to Congress of Deputies and Thyssen-Bornemisza National Museum, The Westin Palace, Madrid provides a terrace, shopping on-site and a hair salon. Indulge in a manicure/pedicure and a massage at the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with dry cleaning/laundry services and car hire on-site.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Wedding services, ATM/banking services and multilingual staff
  • A ballroom, a porter/bellboy and luggage storage
  • Guest reviews give good marks for the helpful staff and location
Room features
All 470 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with deep-soaking baths and free toiletries
  • LED TVs with premium channels
  • Free infant beds, housekeeping and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM–11 AM for a fee: EUR 42 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 42 per person
  • Rollaway bed fee: EUR 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Is The Westin Palace, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at The Westin Palace, Madrid?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on 25 Mar 2024 start from AU$627.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Palace, Madrid?

Limited spots are available.

What time is check-in at The Westin Palace, Madrid?

Check-in start time: 2:00 PM; check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Westin Palace, Madrid?

Checkout is at noon.

Where is The Westin Palace, Madrid located?

Located in Madrid Centro, this luxury hotel is steps away from Thyssen-Bornemisza National Museum, Congress of Deputies and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

The Westin Palace, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1002 reviews" "
Rating 8 - Good. 203 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Historic and beautiful renovated hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was impossible for me to figure out how to use the phone in the room. I was disconnected three time trying to contact the hotel operator. I finally gave up! Also I had to ask for coffee cups to be brought to the room twice during my stay so I could use the in room coffee machine. The staff took the used cups and didn’t replace them.
Stayed 6 nights in Jan 2024

10/10 Excellent

abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent location and wonderful service. It was my parent’s Golden wedding anniversary and they were extremely kind and attentive to them. Thank for making the stay special.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. Beautiful room with first rate service. Taxi right around the corner. Comfortable throughout. The only disappointment was that they didn’t provide Bonvoy points.
Stayed 4 nights in Nov 2023

10/10 Excellent

OSCAR, Rancho Cucamonga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property outside of the busy center. The shuttle service is very convenient.
Stayed 1 night in Nov 2023

8/10 Good

BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUIDADO! Calle siempre cerrada
El hotel es maravilloso pero lo que antes era una ventaja se ha convertido en algo negativo y me duele decirlo, la ubicación. Siempre cierran las calles porque la gente de madrid sale a manifestarse, a protestar, a correr en un marathon a lo que sea, el caso es que cierran la calle y no llegan los taxis. La gente de servicio de afuera de mal humor te tratan en tono de enfado y la policía que cierra las calles te trata peor. Una lástima porque en verdad amaba este hotel, pero así es imposible disfrutar la estancia.
Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One the the BEST hotels in the world!!
To paraphrase the old Rodney Dangerfield joke; when you look up a 5 star hotel in the dictionary you get a picture of the Westin Palace. This is the very definition of 5 stars, it is perfection brought to life. Our second stay here, and we were thrilled to be back. Gorgeous rooms, amazing location (10 minute walk to the Prado), the GOLD standard of breakfast buffets. Fantastic concierge service, always helpful finding great dinner reservations OR dine under the rotunda at the hotel restaurant, which is wonderful
Stayed 2 nights in Oct 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is in a great location. Walkable area. Hotel staff is friendly. The hotel Restaurant is wonderful. We were very Comfortable. Would definitely return.
Stayed 4 nights in Oct 2023

General hotel information

Reasons to Book
Beautiful Rooms & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Nearest Airport
Madrid (MAD-Adolfo Suárez Madrid-Barajas)