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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property
Luxury hotel with 24-hour fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

View from property
Creator video
Bar (on property)
Meeting facility
Lobby
The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Gym
  • Laundry
The current price is AU$655
includes taxes & fees
19 Nov - 20 Nov

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Neptuno View Room with 2 Twin Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Neptuno View Room with 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins

Palace Room with 2 Twins

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Cortes View Room with 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room with 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cortes Suite

Cortes Suite | Living room

Cortes Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Neptuno View Room with 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Neptuno View Room with 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Room with 1 King

1 bedroom, premium bedding, pillow-top beds, minibar

Palace Room with 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Palace Suite

Palace Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room with 1 King Bed, Street View

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room with 1 King Bed, Street View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cervantes Suite

Cervantes Suite | Living room

Cervantes Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 68 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite

Neptuno Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Grand Premium Neptuno View Room with 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room with 2 Twin Beds, Street View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Located in Madrid Centro, a neighbourhood in Madrid, The Palace, a Luxury Collection Hotel, Madrid is near a metro station. Thyssen-Bornemisza National Museum and Prado Museum are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a match while in town? See what's going on at Bernabéu Stadium. Spend some time exploring the area's activities, including golfing.
Visit our Madrid travel guideOpens in a new window
Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.0 km
  • Prado Museum - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.9 km

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum
Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on-site and a garden. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Multilingual staff, a front desk safe and wedding services
  • A ballroom, smoke-free property and a porter/bellboy
  • Guest reviews give top marks for the helpful staff
Room features
All 470 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Deep-soaking baths, free toiletries and hairdryers
  • LED TVs with premium channels
  • Free infant beds, housekeeping and desks

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9.8 out of 10, Exceptional, 829 reviews
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19 Nov - 20 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid?

As of 20 Oct 2025, prices found for a 1-night stay for 2 adults at The Palace, a Luxury Collection Hotel, Madrid on 19 Nov 2025 start from AU$654.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Palace, a Luxury Collection Hotel, Madrid?

Limited spots are available.

What time is check-in at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Palace, a Luxury Collection Hotel, Madrid?

Checkout is at noon.

Where is The Palace, a Luxury Collection Hotel, Madrid located?

Located in Madrid Centro, this luxury hotel is steps away from Thyssen-Bornemisza National Museum, Congress of Deputies and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

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The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1006 reviews
Rating 8 - Good. 195 out of 1006 reviews
Rating 6 - Okay. 61 out of 1006 reviews
Rating 4 - Poor. 32 out of 1006 reviews
Rating 2 - Terrible. 22 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and amazing hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Stayed 2 nights in Sep 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel and great breakfast buffet.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025

10/10 Excellent

MARK B

This hotel is truly extraordinary!!! Exquisite!! We’ve traveled all over the world and have stayed in many Five Star hotels but this was and away the best!! Truly a gem!
Stayed 4 nights in Jul 2025

10/10 Excellent

Dawil De Jesús

Liked: Staff & service, amenities, property conditions & facilities
Great and the Hotel Staff are so helpful!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
You feel so safe, and protected at all times, super fast and wonderful Room service, mini Bar is outstanding and a step ahead all other Hotels, breakfast is incredible and inclused
Stayed 3 nights in May 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.
Stayed 3 nights in May 2025

10/10 Excellent

juan s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel. Great breakfast. Sharp room.
Stayed 2 nights in Mar 2025

10/10 Excellent

MARIA ODALYS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024

10/10 Excellent

margot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, breakfast, service.
Stayed 2 nights in Jun 2024

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel . Nice rooms, friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best
Stayed 2 nights in Oct 2024

10/10 Excellent

Genevieve

Liked: Amenities
This hotel is perfect on many - if not all - aspects. It is worth every cent spent.
Stayed 2 nights in Mar 2025

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.
Stayed 1 night in Jul 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Historic and beautiful renovated hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient safe friendly and great services.
Stayed 4 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
I am so thankful we decided to stay at The Palace as we were considering two other properties. It provides the best location in all of Madrid close to everything and within walking distance that makes the city so spectacular. The rooms were comfortable, quiet, and the beds heavenly. The bathroom with double vanity and expansive shower was also great for a family. The reception, valet, restaurant and bar and cleaning staff were all kind, service oriented, helpful, and knowledgeable. The Palace is truly an exquisite property and we will return to Madrid and stay there again, hopefully in the not too distant future.
Stayed 6 nights in Apr 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location. Wonderful breakfast!
Stayed 6 nights in Mar 2024

10/10 Excellent

Chitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 3 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful room!
Stayed 2 nights in Oct 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and recently renovated historical property with outstanding service
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Stayed 4 nights in Jul 2024