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Reviews of Hostal Condestable

2 out of 5
Hostal Condestable
Calle de la Puebla, 15, 2nd floor left, Madrid, Madrid

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 270 reviews" "
Rating 8 - Good. 106 out of 270 reviews" "
Rating 6 - Okay. 62 out of 270 reviews" "
Rating 4 - Poor. 26 out of 270 reviews" "
Rating 2 - Terrible. 17 out of 270 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jose Gerardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not expect such nasty environment
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only positive aspect is the location: close to gran via ( a few hundred metres from metro Callao). The hostal is located on the 2nd floor with lift of a building. The room is extremely small, so are the beds. It was not clean. For the bathroom you have to wait a really long time to get hot water and then you burn yourself. The shower is a really small bathtub. The staff only speaks Spanish, not very friendly. Walls really thin, so you can hear everything from people talking to water running. We had to ask for toilet paper and the staff person asked for our room number.
Stayed 3 nights in Feb 2023

10/10 Excellent

Bishoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel in a good location
Stayed 2 nights in Apr 2021
Response from Recepción on 28 Apr 2021
Gracias Bishoy por dejar su valoración .Un saludo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay here....very affordable and perfectly located!
Stayed 8 nights in Nov 2019
Response from Miriam on 17 Dec 2019
Dear guest, this review is the best reward to our job, looking forward to a third time! thanks!

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
The location is excellent. Was there for 5 nights. Restaurants all around and very near. Main atractions within walking distance.
Stayed 5 nights in Oct 2019
Response from Miriam on 17 Dec 2019
Dear guest this review is the best reward to our job, thanks!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
It’s a good place to stay. It’s clean, 24/7 front desk service and you have the whole city behind you. Explore the night life with fancy views of the city right next to your hostel.
Stayed 1 night in Aug 2019
Response from Miriam on 5 Sept 2019
Dear guestl thank you for the review and feedback!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s really close to most of the Plaças. The subway and buses really easy to get to from here and it’s right across an old church. The rooms themselves are ok but they didn’t change the linen at all and we were there for 4nights! They didn’t change the towels until we asked for clean towels. The two ladies who man the reception smoke so the place reeks of cigarettes so badly it’s hard to breathe in the corridors. They have these filthy carpets in the corridors that reek of cigarette smoke. Bathrooms are a health hazard: I’d recommend a private bathroom if you choose to stay here....even then can’t guarantee they’ll clean it. Such a shame because the rooms themselves are airy and tiled so this keeps the cigarette smoke out but it doesn’t seem they enforce the no smoking rule because guests/staff smoked in the bathrooms, the reception area and the guests in the room next to ours smoked and the suffocating cigarette smoke wafted into our room from the balcony.
Stayed 4 nights in Jul 2019
Response from Miriam on 13 Sept 2019
Dear guest, Thanks for the review that always helps us improve. Sorry about the bathrooms, but they are cleaned on a daily basis. We try to be environmentally friendly and change linen every 3 days and towels too, if someone needs clean towels always can ask at reception. We have a no smoking rule and thanks for letting us know about that issue. Once again thank you for staying with us and taking time to provide a review

8/10 Good

Dwarka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Víctor on 15 July 2019
Thanks!

4/10 Poor

Nuria

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not worth for money
Not worth for money
Stayed 2 nights in May 2019
Response from Miriam on 2 June 2019
Dear guest, we try hard to give the best service in our hands, we feel sorry if we were not as good as expected. We hope you could enjoy Madrid.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
No air conditioner, shower was broke, the room was too warm...
Stayed 1 night in May 2019
Response from Miriam on 14 May 2019
Dear guest, sorry if we didn´t provide you with a good service, we always try our best. We do have air conditioner but it´s off till summer season, you can always ask at reception for help.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position closed by the Via Grande, Shops, restaurants and coffee bars. The room was cleaned when we arrived however the towels were not changed for 2 days. The Wi-Fi is free but the connection is poor. The staff was there 24h and they were all absolutely nice and always smiling. I would totally recommend for a short stay!
Stayed 3 nights in Apr 2019
Response from Miriam on 6 May 2019
Dear guest, we want to thank you for this review, we hope you enjoyed Madrid and looking forward to see you in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect , Noisy outside but it is in the city centre so expected that, Safe area and loads of shops bars food places and metro within seconds/ min of hotel
Stayed 3 nights in Mar 2019
Response from Miriam on 31 Mar 2019
Dear guest, thank you so much for such a positive feedback and review. Hope to see you again in future visits to Madrid city center

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Spotlessly clean. Bed was very short and I'm only 5'9". Smoking is allowed in rooms and can be overbearing. Excellent location
Stayed 3 nights in Feb 2019
Response from Miriam on 31 Mar 2019
Thanks for the review and feedback. Our Guesthouse it´s non smoking, sorry if someone disturbed you by not follwing the house rules. Hope you had a good time in Madrid

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good location for looking about central Madrid. There was a good atmosphere on the streets outside but didn't abate until 3:00 Sat night. Great for night owls and those wishing to party but a bit of noise for sleeping
Stayed 2 nights in Dec 2018
Response from Miriam on 26 Dec 2018
Der guest thanks for the review, we hope you had a pleasant stay and enjoy Madrid.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Pros- walking distance to many tourists points Cons- Bed is super uncomfortable, and the bathroom has a odd urine smell!
Stayed 2 nights in Nov 2018
Response from Miriam on 12 Nov 2018
Dear guest, thanks for choosing us during your stay in Madrid. We appreciate a lot your feedback and we feel sorry for the smell, we will look after it to solve it, sometimes it has something to do with water pipes on rainy days. Best regards!

8/10 Good

Derek

Liked: Cleanliness, staff & service
Good base, great price
The location is very central with good places to eat close by. The hotel is located on the second floor and accessed by buzzzing from street level. There is someone on reception 24hrs per day. The rooms are basic but functional. Plenty of hot water. Good standard of cleanliness. Staff friendly and helpful. Personally I would have preferred a key to access the hotel without having to buzz but this wasn’t a problem. For the price I paid to stay here for three nights, i was very happy with the hotel and it is a great base from which to explore Madrid. As a clean, affordable and functional place to stay with lots of amenities close by then I’d definitely return here.
Stayed 3 nights in Oct 2018
Response from Miriam on 12 Nov 2018
Dear guest, thanks for choosing us during your stay in Madrid. We appreciate a lot such a positive feedback! Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central to Madrid,safe for a single traveller
Enjoyed the stay, very close to metro stations from the airport.
Stayed 2 nights in Sep 2018
Response from Miriam on 3 Oct 2018
Dear guest, thank you very much for your comments

2/10 Terrible

Yoaimaruc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was drunk when I arrived.
It’s actually a residence building’s flat converted to a hotel. The receptionist was drunk when I came and I could not stay because my room was not ensuite. Not a place to stay obviously. The staff was not nice at all when I requested I room with bathroom. Not recommended.
Stayed 2 nights in Jul 2018
Response from Miriam on 14 Sept 2018
Sorry about this but our staff is not allowed to drink. We have both private bathroom and shared bathroom, if you booked a shared bathroom option that´s the room they will give you at recpetion. Sorry if we weren´t as good as you expected, and thanks for your feedback that always will help us improve

8/10 Good

Andrew, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money, excellent location
Good value for money hostal in an excellent location for all central Madrid sites and close to a lot of bars and restaurants, especially those in Malasaña and Chueca.
Stayed 4 nights in Jul 2018
Response from Miriam on 27 July 2018
Dear guest, we appreciate a lot your feedback, thanks for staying with us

8/10 Good

Verified traveller

Disliked: Staff & service
Great location, horrible service.
We arrived a couple of hours early and we were greeted with a receptionist who was very annoyed that we didn’t speak much Spanish and that we arrived early. He didn’t answer any of the questions we asked and literally walked away while we were talking to him.
Stayed 1 night in Jun 2018
Response from Víctor on 11 June 2018
Dear guest, sorry about that incident, we always try to give best service in our hands, your feedback helps us improve and will try to give more formation to the recpetion team.

8/10 Good

Verified traveller

Stayed 8 nights in Jan 2018
Response from Miriam on 11 Mar 2018
Thanks for your rating

8/10 Good

E, West Palm Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and price was right
Nice, safe, and clean place, a few blocks from Gran Via and from Chueca, and in Malasana. The price was great too, especially for a room with private bathroom, which is rare in Europe. I would recommend it to everyone, but be warned that the vast majority of staff does not speak English. I'll be staying there again!
Stayed 9 nights in Nov 2017
Response from Miriam on 13 Dec 2017
Thanks a lot for the feedback! hope to see you again!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2017
Response from Victor on 19 Nov 2017
thanks for the feedback

10/10 Excellent

Eduin y Kency

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente service, really clean and comfortable room, quite room, great value for the money spent
Stayed 8 nights in Sep 2017
Response from Miriam on 14 Nov 2017
Thanks a lot for your feeedback!!

6/10 Okay

pascal, canada, Montreal

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and what inwas expecting
Everything been just like expected but they change staff everyday and some are exceptional and others need more skills.
Stayed 2 nights in Jul 2017

4/10 Poor

Paul, Hampshire

Disliked: Staff & service, property conditions & facilities
Simply too noisy
The Hostal is centrally placed, but it is quite basis. However, it is too noisy, with loud talking from the bars, constant fast moving mopeds and for some reason, several visits in the middle of the night by very loud rubbish lorries. After a few nights, we could take no more and paid to move hotel. I cannot recommend.
Stayed 6 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Outside was not recognizable as a place to stay.
Elevator didn't work so we had to carry luggage up several flights of stairs. Personnel didn't understand English. Pictured room showed double bed, but we had twin beds. Room and bathroom were clean.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
reasonable rate
I enjoyed my 2 night stay found it a good place to stay for short break, good location withing short walk from centre and the old character streets. Lots of eating places nearby and local supermarkets. Would chose a room with en-suite if staying more than a couple nights. staff friendly room clean and tidy, comfy bed.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was dirty. The room was very, very small. The bathroom was tiny. We could hear all the noise outside and it was hard to sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice area, great food and bars all around close and accessible

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel stay experience I ever had
Omg I don even know wr to start the only thing the hotel positive side of this hotel is the location other than that it's a nightmare they have the worst customer service the noise is available u can't even shet ur eyes for sec it's like on going disaster not to mention the worst wifi connection bottem line it's was very disappointing

6/10 Okay

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convenient for 1-2 nights
The hotel is nice, warm, conveniently located, private bathroom in the room, and has a small elevator to the reception. The service from the staff was fine. The room had a decent size and was very clean. Despite the hotel was warm, I was cold in the room and there were no extra blankets in the closet. There was a light in the patio (where my window faced) all night. And the room next to mine had the TV on super loud all night!! I think the staff should walk around the hallway from time to time to check that and request the customers to be respectful to others. I couldn't get good sleep or rest, despite I was bringing a mask and earplugs. I recommend this hotel only if you're spending a night and really want a bathroom in your room, because according to the rest of hotels in the area, the price is good for that.

4/10 Poor

MIGUEL ANGEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near of down town
Not too good

4/10 Poor

Damien, Dublin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Basic, unfriendly hostel, extremely well located
I got off to a bad start with a rude welcome from an older gentleman at reception. Not a word of English spoken (luckily I have some basic Spanish or I would have been completely lost) No welcome/Hola/smile, just a card shoved in front of me to fill in personal details (in Spanish). Their website states they speak English & French... I booked a double room, as my boyfriend was arriving later that night. The gentleman couldn't understand this & barked "uno, uno!". The hostel 'base rate' for my room is listed as for TWO guests. When my boyfriend & I arrived home later I was made pay another €10 for the privilege of him staying in our double room each night. The ladies at reception on other days were friendlier, but still no English spoken. The rooms are decent sized for a hostel but have very basic & with dated furnishings. Hostel is in need of a complete refresh. The windows are obviously original features and it is extremely loud at night time and early morning. The check-out time is listed as 12:00 on my booking, however it was 11.30am. Otherwise, great central location in a quiet side street, just a minute from the shops of Gran Via and Callao. The room had a nice view of the church across the street & the cleaning staff were fantastic. If you have 0 Spanish & the patience to shop around a bit, do it. You'll find far better service and standards and hopefully no hidden extra charges.

8/10 Good

marko, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Good location, very clean, bring earplugs, the street can be very noisy, it is in the medieval part of town, narrow streets, no sound dampening. Amenities: really none, I stayed 8 nights, but I was ok with what I got. A microwave in a common area would be really good. Catholic heaven: from my balcony there were two different Catholic churches within 150 feet . The closest one is only open on Sunday for mass. I enjoyed it

2/10 Terrible

Catherine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
What's important to you?
The hotel is cheap, clean and central, but it reeks of smoke (because the owners smoke up the hallway) and the bars below make enough noise until 6am on a weekend that you will not sleep. My room was ensuite but the TV small; one proprietor was friendly, the other not. You have to buzz in, and leave your key where anyone in the lobby could reach it, so you can't leave anything of value in your room. The hosts could change much of this (not all of it), but they choose not to. If you can pay more, do for more comfort. If you can't, well, at least it's clean and ensuite.

6/10 Okay

Olga

Disliked: Cleanliness, staff & service, room comfort
weekend in Madrid
If you are staying for the weekend make sure you get a room for the interier of the buliding toward the court yard. There are lots of people in the street and it´s hard to sleep if you have a room looking to the street.

4/10 Poor

hk, london

Disliked: Staff & service, room comfort
Old style
Well their managing system is old. The owners are very demanding.

4/10 Poor

Peter R

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
small room can hardly move about

8/10 Good

Karl, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location in fun and lively neighborhood
First time in Madrid, very happy with chosen area and hotel. Hotel stretches across 2nd floor of a beautifully maintained, classic old building. Everyone delightfully friendly. Ones beyond-basic grasp of Spanish and a few smiles went an awfully long way, both in the hotel and everywhere else. I never understand the patronising aggression of reviewers on this site who expect everyone to speak English in other countries and expect to be able to do/eat/order/buy xyz just as they do back home -- you want it to be like Las Vegas, then just go to Las Vegas people. Yes, the hotel is in a somewhat boisterous, young, fun Malasaña area, so there is often street noise until the early hours. But that's because that's how Madrid works and the area is a warren of narrow little streets with bars and restaurants and independent boutiques, and is in addition very clearly a real neighborhood where people live and families are to be found. One imagine things calm down at night as winter kicks in. Hotel walls are a bit thin, however, though the person next to me realized their TV volume was a bit loud after not too long. Rooms have high ceilings and tall, tall windows with shutters and little balconies - the charm is genuine. Would happily return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Pablo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.

8/10 Good

alan , H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel very near to the Callao
The rooms were clean and and comfortable and even had air condition. I stayed the first night in a quiet room before asking to stay two more nights. The room I was then give had a very nice view of the church but was also very noisy at night because it is an area where many go to bars etc. however, this was not a problem for me at all and I found it to be very comfortable.

10/10 Excellent

edison, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Was lovely. Perfect place staff was good any 24 hours they are there for you Clean place very good location

2/10 Terrible

Highwayman, Baltimore

Disliked: Cleanliness, property conditions & facilities, room comfort
A bad hostel in a good location
The hostel is well located, but dank and dirty. The rooms are small, out of date and the bathroom smelled so bad of urine that I simply could not stay there. Sheets were so used that they were frayed and stained. Furthermore, guests are required to leave their room keys in a bee-hive box prior to leaving the building. This is very unsafe since anyone with access to the premises (including other guests) could easily retrieve the keys of a guest and have access to their room and belongings. The staff politely assured me that they're "always there" but I noticed that the front desk wasn't always staffed.

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simple, efficient, affordable, COLD AC
Simple, efficient, affordable, COLD AC, easy to access. If you're looking for simplicity & low cost, this is a great option. We opted for a room with a private bathroom which was worth the slight extra cost.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too loud couldn't sleep
If you have a room somewhere nearby the reception good luck finding sleep. Super noisy all night through.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
In the city core.EasyAcess. Watch for rooms with no bathromm