Dear Cheryl,Thank you for your kind words. We are delighted to hear that our front desk staff was helpful, friendly, and kind. It is great to know they were patient with you and assisted you with your questions.We appreciate your feedback and hope to welcome you back to our hotel in the near future.Sincerely,

Dear Robert,Thank you for your review! We're glad to hear that your experience was positive and that you found our check-in process easy. We're delighted that you enjoyed the comfort of our bed and our convenient location near the airport. We hope to welcome you again in the future. Best regards.

Dear Martha,Thank you for your feedback. We are delighted to hear that your stay was satisfactory. We look forward to welcoming you back soon. Best Regards,

Dear Reginal,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found our hotel clean and pleasant and that our staff, especially Marta, provided you with excellent service. We'll be sure to pass along your kind words to her. We're delighted that you also enjoyed the delicious food at our restaurant. We hope to have the pleasure of welcoming you back for another great experience soon!Kind regards,

Dear Joanne,Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated the modern and tasteful design of our hotel. We're also glad that you enjoyed the dinner and breakfast options provided by our contracted outside company. It's great to know that our convenient location near the airport and shuttle service added to your overall positive experience. We hope to welcome you back again soon for another enjoyable stay!Kind regards,

Dear Cheryl,Thank you for your kind words! We're delighted to hear that our front desk staff provided you with helpful and patient service. We strive to ensure that all our guests feel valued and supported throughout their stay. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon!Kind regards,

Dear Sakshat,Thank you for sharing your experience with us. We are pleased to hear that you found our hotel clean and pleasant.We understand the importance of having convenient transportation options, especially to the airport. To improve accessibility, we would like to inform you that we offer a shuttle service for 5 per person per trip (cheaper than public transportation) to and from the airport at specific times. Our shuttle service is available from 5 to 9 in the morning and from 20:30 to 23:30 hours, which we hope will be useful for our guests needing to reach the airport quickly and conveniently.We appreciate your feedback and look forward to having the opportunity to welcome you again in the future.Kind regards,

Dear Patricia, We sincerely appreciate you taking the time to share your detailed feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed the tranquility, cleanliness, comfort of the bed, friendliness of our staff, and the complimentary full breakfast during your time with us.We deeply regret any confusion regarding the distance to and from the airport. As per your observation, we are located approximately 8 km from Madrid Airport, which equates to a journey of around 10 minutes by car to terminals 1, 2, and 3, and approximately 15 minutes to Terminal 4. We acknowledge that the perception of distance may vary; however, in a city like Madrid, we consider this distance relatively close.Regarding the absence of seating in your room, we wish to clarify that all our rooms are equipped with at least one chair or armchair, with the exception of our accessible rooms designed to facilitate access for individuals with reduced mobility. Should you require an additional chair, as in your case, we invite you to request one, and we will be happy to provide it during your stay.We highly value your feedback as it provides us with the opportunity to continuously improve our services to ensure the complete satisfaction of our guests. We sincerely hope to have the privilege of welcoming you back again in the future and providing you with an even more enjoyable experience.Warm regards,

Estimado Gerardo,Muchas gracias por su puntuación. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Un cordial saludo,

Dear Francisco,Thank you for sharing your experience with us! We're sorry to hear that the location of the shuttle service didn't meet your expectations. We want to clarify that our shuttle service is shared among several hotels, which sometimes requires strategic stops to minimize traffic and ensure a smooth experience for all passengers. We understand that traveling with luggage can be challenging, especially when dealing with multiple suitcases. We will take your feedback into consideration to improve the information we provide about our shuttle service. We hope that, despite this inconvenience, you enjoyed your stay with us and that you consider returning in the future. If there's anything else we can assist you with, please don't hesitate to contact us. Thank you again for your feedback!Kind regards,

Dear Jennifer,Thank you very much for choosing us and for your comments. We are glad to know that you enjoyed your stay with us. We hope that you will visit us again in the future, best regards

Dear Gaile,Thank you very much for choosing us for your stay and for your comments. We are glad to know that you enjoyed your stay with us. We hope that you will visit us again in the future, Best Regards,

Dear Oscar,We are glad to read about your positive comment. We hope to welcome you back soon.Best Wishes,

Dear John,Thank you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.

Dear Dahlia,Thank you so much for your comment. We are glad to see your stay with us was pleasant. We hope to see you again in the future. Kind regards.

Dear Teresita,Thank you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.

Estimada Karen,Muchas gracias por su valoración, nos alegra saber que su reciente estancia cumplió sus expectativas.Esperamos volver a verla muy pronto.Reciba un cordial saludo,

Dear Tom,Than you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.

Dear Mario,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be very friendly and helpful, and that you enjoyed the cleanliness and tranquility of our hotel.Providing exceptional service and a comfortable environment for our guests is our top priority, and your positive feedback reaffirms that we're on the right track.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,

Dear Evelyn,Thank you for choosing Holiday Inn Express and for your comments. We want to express our sincere gratitude for sharing your comments about your recent stay at our hotel. We value your perspective and appreciate you taking the time to provide us with feedback. It's true that our location may require advance planning to explore the area, but we are happy to offer a quiet and comfortable place for our guests. We hope that you will visit us again in the future, Best Regards,

Dear Mike, Thank you for your feedback. We hope to see you again.Kind regards,

Dear Michael,Thank you for rate your experience. We're sorry that your stay didn't fully meet your expectations. Kind regards.

Dear Julie,We sincerely appreciate your positive feedback about our staff and your room. We are pleased to hear that you enjoyed your overall stay. We are sorry to hear that the coffee line during breakfast was long and slow. We usually recommend that in such cases, guests may consider picking up items from the rest of the buffet to make the breakfast experience smoother.Additionally, we would like to inform you that we are actively working to offer the option of airport shuttle service in the future. Your feedback is invaluable to us as we continue to improve our services.We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfactory experience.Sincerely,

Dear Elina,Thank you for your feedback. We hope to see you again. Warm regards.

Dear Ludwing,Thank you for your rating. We hope to see you again.Kind regards,

Estimado Cesar,Muchas gracias por tu valoración.Esperamos volver a verte.Recibe un cordial saludo,

Dear Gary,We sincerely appreciate your review and your valuable feedback. We are pleased to hear that, overall, you enjoyed your stay at our brand new hotel. We are deeply sorry to hear that you had a hectic experience during breakfast due to the high number of guests in a relatively small area.We would like to inform you that on days of high occupancy, we ask our guests to reserve a breakfast time slot to ensure a smoother experience. However, we understand that this is not always adhered to, which can cause inconvenience.We genuinely appreciate your patience and understanding in this matter. We will take your feedback into consideration to improve our service and ensure a more satisfactory experience for our guests in the future.We hope to have the opportunity to welcome you again and offer you an even better experience on your next visit.Best regards,

Dear David,We sincerely appreciate your detailed review and feedback on your recent stay at our hotel. We are pleased to hear that you found our facilities to be new and well-designed, and our rooms very comfortable. Additionally, we're glad to know that you enjoyed the breakfast and the selection offered.We regret to hear that you found our location somewhat isolated and that we do not offer shuttle service. We understand that this may be an inconvenience for some guests. Regarding transportation to the airport, we apologize if you got the impression that our reception staff was not knowledgeable enough about public transportation options. Typically, we do not usually recommend public transportation to the airport due to factors such as price and time, which may not be as convenient as using ride-hailing apps like Uber, Bolt, or Cabify.We appreciate your understanding and value your feedback. We hope to have the opportunity to welcome you again in the future and provide an even more satisfying experience.Best regards,

Dear Ricardo,Thank you for your review. We appreciate your feedback regarding our hotel's proximity to the airport and included breakfast. We apologize for any inconvenience caused by the limited breakfast options and the absence of an airport shuttle service. Please know that we are actively working to implement a shuttle service in the future to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide an improved stay in the future.Kind regards,

Dear Soheyla,We appreciate your feedback and look forward to welcoming you again.Kind regards,

Dear Spencer,Thank you for choosing Holiday Inn Express and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Madrid. Kind Regards,

Dear Faris,Thank you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.

Dear David,Thank you so much for your comment. We are glad to see your stay with us was pleasant and that you enjoyed our breakfast. We hope to see you again in the future. Kind regards.

Dear En Hua,Thank you for your rating. We hope to see you again.Kind regards,