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Reviews of In Mountain

3 out of 5
In Mountain
Caminho do Telegrafo, 17, Santa Cruz, Madeira

Reviews

6.4
Rating 10 - Excellent. 7 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 7 out of 30 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Luke

Stayed 1 night in Oct 2023
Response from Staff on 10 Oct 2023
We have call the Police we was completed violeted wich his Wife (we think) treating the staff with obcene language and violento we did not acceoted them in ...

8/10 Good

Catriona

Travelled with partner
Liked: Cleanliness, staff & service
The property was in a beautiful location on top of a mountain served well by local buses. The room we had was large but open plan with shower and toilet. The shower was amazing hot and powerful. Electrics in the room were dodgy .And being out of season the pool and hottub were not available which would have been nice to know before booking. The fireplace was not useable. We were given a heater that worked well. Overall we had a lovely stay it was what we needed a break from normal life , peaceful .
Stayed 4 nights in Jan 2023

4/10 Poor

Michal

Disliked: Room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Marinela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst stay I have had in years. No heating in the room and the weather was not warm as usual, so I literally freezed in that room for 4days. Owner not responsive and rude. No hot water for 3 days. No wifi working due to some works on the street. they are not prepared for any kind of unexpectable situations or weather. The shower leaked every time you took a shower. the room was old and the fireplace was stinking. They advertise it as soundproof walls but you can literally hear everything, and having an old wooden door does not help as well. Awful accomodation and owner. Would never recommend someone to go there.
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good for value
enjoyed the stay! Marco was really nice and helpful. Room was clean and general areas were good. Would definitely recommend and will book again.
Stayed 1 night in Mar 2022

10/10 Excellent

Kestutis

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Small establishment with no office/reception, Our room was OK but a few changes would make much improvement. I tried but could not make my suggestions to anyone. Shared kitchen not available during ongoing refurbishment. Cafe/restaurant very cheap for full meals. Up in the hills with excellent views. Recommend a hire car because bus service is limited.
Stayed 4 nights in May 2019

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel yourself local
Delicious and healthy local and Brazilian food for every taste, attentive and very helpful staff. Fantastic views... The hotel is constantly developing its territory and improving, great respect to the owners.
Stayed 1 night in Apr 2019

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret places with excellent Portuguese cuisine
Great choice! Reasonable prices, incredibly tasty and inexpensive food, attentive and very helpful staff. Stunning views of the ocean and mountains, fresh air, birds singing, ambient music and ... complete relaxation. Walking, relaxing by the pool, patio, excellent restaurant with grill-fireplace styled as a chalet are available. As a result I stayed here much longer...
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Tzuca

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for one night via Expedia because my flight was canceled due to weather. The location was not at the address mentioned in my booking, but they shared with me the GPS coordinates when they realised I am so late. The taxi driver said it was not a nice place, but whatever, it was late evening. I arrived, the room was very much improvised, one light switch for all lights, plugs not working, a table made of a glass which was moving, shower and toilet in the room with no door - but one could see own reflection in a huge mirror (creepy), no warm water, cold and windy inside and very noisy- one could hear the entire house. The door was not safe, and someone tried to open it in the morning without knocking. The booking said they have a restaurant and wellness area, but none was true. There was nothing to eat except overpriced chips in the small mini bar. They asked me to pay 30 euro cash deposit. I went to bed, and 20 minutes later, my skin was itching, had some bites on back and belly. I turned on the light, and there were fleas jumping in the bed. Fleas...I killed some, and decided to leave. But the location is very remote and there was no taxi available. The bed smelled like old and cigarette, although it was marked as a non-smoking room. Early in the morning, I asked them to drive me to the airport, as they said they did it for 25 euro. They kept my entite 30 eur deposit and shared no receipt. Please stop sending people there and stop this collaboration.
Response from guest 201 on 24 July 2023
hi hello dear guest, you have arrived drunk and suspicies of drugs consuption, made a lot of noise during the night witb very loud music that others guests inclusive knock on your door, then when to go to the restaurant at 4:45 on the night them, fater that wanted to use the sauna and jacussi and spa at that hour... please we dont recomend this guests to no one... it was a nightware all night... a shame waht you reat here and its not true... and forget to say we did not drivge you to the aeroport and on the check out she stollen chips and sandwich from the pool bar at 8:45 on the morning and had kcaal a taxi not us... SHAME ON YOU...

6/10 Okay

julien

Stayed 1 night in Apr 2023

6/10 Okay

Christophe

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Tres bel environnement exterieur, au calme dans la campagne. Grand lit double confortable.
Stayed 1 night in Apr 2023

4/10 Poor

Catia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Podia ter sido bem melhor, desde a descrição de cama kingsize que eram duas camas de solteiro juntas , aos bichos que estavam mortos no chão do quarto desde o primeiro dia e a água do chuveiro que ou era fria ou era a escaldar . Sinceramente preferia ter dado mais 10/30€ e ter aquilo que realmente estava descrito no anúncio do quarto. Não tenho nada a reclamar da simpatia mas das condições sim.
Stayed 3 nights in Mar 2023

8/10 Good

Nevenka

Stayed 5 nights in Mar 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Sijainti syrjässä, suihkut toimi huonosti, epäsiistiä huoneessa.
Stayed 7 nights in Dec 2022

6/10 Okay

Nikolai

Liked: Staff & service
Disliked: Cleanliness
Align expectations before booking
There is so much potential in this place! First the really good things: Marco and the rest of the staff were great! They attended to all our needs. Cars are available for rent very easily and cheaply - just ask! The view is stunning! Unfortunately that's about it. A lot of the things listed on hotels.com wasn't there, and if we had known, we would have booked another hotel, since we didn't have a car. There restaurant was closed, and there was a very limited food supply. There was a microwave and a fridge, but we had to ask for cutlery - which, when used, we put on the balcony, because we had to rinse it in the bathroom sink and then had nowhere to put it. The bathroom had no door and a glass wall - I love my girlfriend, but sometimes you need privacy. The other toilets on the premises didn't work... Toilet paper had to be thrown in the trash, which is fine, except the trash wasn't emptied. In fact, our room wasn't cleaned once in the four days we were there. The only trash can was the tiny one in the bathroom, so we also had to come up with another solution for trash. The water from the shower ran into the living room/kitchenette and soaked the floor. And there was only one light switch, which turned on ALL the light - not great when there is no bathroom door/wall and you need to go to the bathroom at night! We did still have a pleasant stay, just make sure to align expectations before booking.
Stayed 4 nights in Jul 2022

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2022

8/10 Good

Nuno

Travelled with family
local agradável
A estadia foi boa de uma maneira geral, existem sempre pontos a melhorar. Como o movimento não é o habitual neste momento de continua pandemia o serviço não se faz como habitual, a oferta de refeição é como o que aparece nas fotos, e o valor que pede é excessivo, principalmente o pequeno almoço, 7 euros por pessoa, acho muito, pois descendo 1 km temos uma pastelaria padaria onde se come bem mais barato. A falta de pessoal no alojamento também é notória. A culpa também é da situação em que nos encontramos.
Stayed 5 nights in May 2022

2/10 Terrible

christine

Travelled with partner
Nous avions fait deux réservations dans cet établissement (l’une à notre arrivée sur l’île et la seconde pour notre retour) et elles ont été annulées le jour même de notre venue théorique ce qui fait que nous avons dû aller à l’hôtel(95€) à notre arrivée après avoir tourné plus d’une heure en pleine nuit et pour la seconde nous avons dû dormir dans la voiture sur le parking de l’aéroport
Stayed 1 night in May 2022

10/10 Excellent

Adriana

Stayed 1 night in Apr 2022
Response from Inmountain Country House Staff on 27 Apr 2022
Muito obrigada pela atenção e aguardo retorno e aproveitar o nosso restaurante

2/10 Terrible

christine

Stayed 1 night in Apr 2022

8/10 Good

Bjorn

Liked: Cleanliness, staff & service, room comfort
Kanskje ikke verd pengene
Vennlig betjening med få av betjeningen som behersker engelsk. Eier er flytende i engelsk. Det er ikke dør til toalett, dårlig med stikk-kontakter - så.med fordel kan du medbringe forgrener. Når du slår av strømmen på bryter ved sengen, så slåes alle kontakter av, utenom den som brukes på kjøleskap. Det er vannkoker, kjøleskap og micro på rommet. Men det finnes ikke noe glass, kopper eller bestikk på rommet. Svømmebassenger oppvarmes kun av sol - kun 22 grader når vi var der i okt 2021. Eier har irriterende katter som går fritt rundt på eiendommen hele døgnet. Ble ikke tilbudt transport til nærområder. Brukt dopapir etter toalettbesøk, skal kastes i egen søppeldunk, denne blir kun tømt av betjeningen 1 gang per uke. Det er ingen kildesortering på hotelllet, til tross for det finnes ordning for kildesortering på Madeira.
Stayed 11 nights in Oct 2021

10/10 Excellent

Eliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from MG on 24 Sept 2021
Thank you very much and hope to see you soon again.. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never
Dirty ans old...
Stayed 9 nights in Apr 2019

8/10 Good

Emma Langberg Feldballe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très mauvaise expérience à Madère. Et c'est rare.
Accueil lamentable, numéro de contact pour l'hébergement erroné, douche salle de bain bouchée, par contre serviette payantes. Paiement uniquement en espèce bien que le logo des cartes de paiements soit affiché. Pas de cuisine, les photos en PJ montrent ce qu'il en reste. Description de la soit disant suite non conforme. Terrasse non utilisable car située au dessus de la cheminée de la cuisine du restaurant. Devant ces différentes remarques faites au propriétaire sa seule réponse est: nous ne sommes pas un hôtel.... A éviter donc...
Stayed 1 night in Jun 2019

8/10 Good

Thierry, Loire

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Correct pour un établi de ce niveau Il manque une ventilation
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
nous avons aimé l'emplacement au calme avec une très belle vue, le restaurant est très bien et peu cher et la piscine est sûrement sympa aux beaux jours( pas testée en février). bon accueil du responsable. il n'y a pas de pression ni d'eau chaude dans la salle de bain - wc, qui est séparée de la chambre, pas chauffée et pas aérée( les serviettes ne sèchent pas); pas d'arrivée d'eau chaude au lavabo.; pour finir, la literie est horriblement inconfortable ( à revoir d'urgence)
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant et sympathique
Au calme, en hauteur avec très belle vue, à 2 pas de funchal, plus une grande maison qu'un hôtel, tenue par un personnel agréable et un patron convivial.
Stayed 14 nights in Aug 2018
Response from gomes on 19 Nov 2018
thank you very much