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"Kitchen manager was rude one night we arrived at 932 pm from a tour to ask if we could have some food. ( they stopped serving at 930 but it was a buffet). He was extremely rude and quickly ushered us out of the dining area."

"Excellent Hotel. Very friendly staff. Very easy access to downtown. Took us 10 minutes to walk to downtown cable car site. If you need any supermarket items, the mall is right downstairs and there is a nice supermarket there also. There is filtered water on every floor in a machine.The breakfast is also excellent. Great coffee machine, selection of fruits and cheeses and breads, as well as numerous hot entrees. Also, very big plus was we rented a car and used the free parking in the downstairs garage. You need to go to the private parking lot, which is next to the mall pkg lot entrance."

"Very pleasant outdoor pool . Helpful staff ."

"Good location| Lovely room| super clean| great pools options| nice restaurants and good gym| some great staff and some grumpy ones but good in general "

"Our stay of 2 nights was excellent. Staff was very helpful with any questions we had. We arrived early and they were accommodating to hold our luggages while we explored the area. The hotel is located at the heart of downtown a minute away from the famous colorful Madeira sign. Highly recommend this hotel."

"no VIP benefit was mentioned at the desk or labelled in the room. it was a great vacation place, but we changed to an apartment in the old town of Funchal to be walking distance to touristy activities."

"⭐️⭐️⭐️⭐️⭐️ Lovely stay at Dreams Madeira We had a really lovely stay at Dreams Madeira. The resort was spotless, staff were friendly, and the atmosphere was calm and relaxing. I’d definitely recommend booking a Preferred Club room — it really elevated the experience. The time of year we visited was perfect, not too busy, and the evening shows were great. The only areas for improvement were the restaurant booking system, which wasn’t very straightforward (we could only book via reception as Preferred guests), and the sun-lounger cushions — they weren’t always available and, when they were, some were a bit mucky. Easy enough to fix with a towel, but slightly off-putting. Overall, a wonderful experience — we’d happily return! "

"Only drawback would be for"

"Quaint hotel with"