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Reviews of Neptune Mara Rianta Luxury Camp - All Inclusive

5 out of 5
Neptune Mara Rianta Luxury Camp - All Inclusive
Cismara koiyaki Dagurugurueiti, Maasai Mara

Reviews

9.6

Exceptional

Rating 10 - Excellent. 13 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and very friendly
Stayed 6 nights in Feb 2024

8/10 Good

Sherali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Resort was good. Food was average.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Wonderfully friendly staff. Would recommend to anyone looking to visit the Masa Mara.
Stayed 3 nights in Sep 2023
Response from Neptune team on 2 Oct 2023
Dear SteveSunny greetings from Neptune Hotels.Thank you for your open feedback.As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.Yours faithfully,The Neptune Team

10/10 Excellent

ASADUZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place to be arround masai Mara. Their location, service and food is a A . People there are so loving and caring. Best luxury tent experience. Will definitely visit again. Highly recommended.
Stayed 5 nights in Mar 2023
Response from wesley on 4 Apr 2023
Dear Asaduz,Sunny greetings from Neptune Hotels.Thank you for your open feedback.As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.Yours faithfully,The Neptune Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Krishnakumar

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Masai Mara.. Top notch service from the entire staff!!!!!!!!. Peter our guide(& the trainee Collins) we’re simply outstanding, Peter’s knowledge on the local game is phenomenal. He was spot on getting us to multiple places and on time. Watching the Hyena hunt a Topi was the highlight of the trip(though I’ll have to admit watching it die and eaten alive was very tough) Now the second most important person we want to name is Julius the COOK. He is a fantastic and super nice guy cooking us a lot of options(Indian food) what we asked and wanted. Hats off to Julius!!!! Kelvin and Kevin took care of our food and drinks served on time. These guys made sure we weren’t waiting at all and made sure we were well fed and drunk well 🙂!! Moses our butler!!! Wow he is so meticulous in taking care of tent, laundry and early morning beverages!!! Now last but not least.. Linda, Sharon and Stacey took care of our budget and other options.. In a nutshell great place to stay and unwind!!! One small kink in the armory was the power/electric issues. If that was not there I would have given a 7/5!!!
Stayed 4 nights in Apr 2022
Response from neptune team on 3 May 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 5 star camp. Awesome location & views, delicious 5 course meals, fantastic staff including the tour guide. Quality bevarage selection.
Stayed 3 nights in Jan 2022
Response from wesley on 31 Jan 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team

10/10 Excellent

Lauren, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is paradise! The staff are kind, generous and available around the clock. Our safari guide Daniel was the best in Africa - he found baby lion cubs, two leopards (usually elusive), baby elephants, baby giraffes, hippos out of the water, and exotic birds - and was very knowledgeable about the land and animals. The food was delicious, especially the soups, with great vegetarian options and very accommodating to food allergies. The tent is pristine with free laundry services and lovely wake up calls with tea coffee and juice in bed. Free transfer to the MNC airstrip as well. At first glance it may seem expensive, but it’s totally worth it and given the top notch service and intimate setting, it’s certainly great value for money! We can’t wait to visit again and loved every minute of this perfect place.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Underwhelming for the price one has to pay. Conservancy roads in a pathetic state. Hot water runs out. The food is not great.. except the pasta.
Stayed 2 nights in Aug 2019
Response from Michel on 23 Aug 2019
Dear anonymous Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. However, it looks like you have posted a fake comment as you did not stay with us at all. The conservancy is great and on game drives for sure you will not find a high way. As you are in the bush, hotwater is limited as is heated by solar energy. Seems unfortunately you do not really understand the idea of an ecological hotel operation in the middle of the bush. Yours faithfully, Michel

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Camp in a Beautiful Location
Everything about this camp was exceptional from the professional well trained staff to the most perfect location. Even though it rained throughout most of our staff that didn't take away from the lovely views of the hippos talking while lounging in the river just outside our tent or our amazing game drives. The entire staff couldn't have been nicer and most helpful, only our stay was too short. Will certainly be returning very soon! Asante Sana
Stayed 1 night in Jun 2019

10/10 Excellent

Florian Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxus-Lodge am Hippo-Pool
Wir hatten einen wunderbaren Familienurlaub in der Neptune Rianta Lodge. Die Zelte sind traumhaft - geräumig und luxuriös. Das personal ist freundlich und professionell, das Essen ist sehr gut. Der Blick auf den Mara-River mit den Nilpferden unbezahlbar. Bis zum Gate der Game Reserve sind es ca. 40 Minuten Fahrt. Das einzige, was uns nicht gefallen hat, war, dass unser Safari-Guide nicht mit uns Essen durfte ohne einen saftigen Aufpreis bezahlen zu müssen.
Stayed 4 nights in Apr 2023
Response from Neptune Mara Rianta Team on 18 Apr 2023
Sehr Florian, Sonnige Grüße von Neptune Hotels.Wir danken Ihnen für Ihr offenes Feedback.Als Teil der Freizeithotellerie sind wir von den Meinungen unserer Kunden abhängig.Wir sind dankbar für ihr Interesse und ihre Verbesserungsvorschläge und danken Ihnen herzlich dafür, dass Sie uns Ihre Gedanken und Anliegen mitteilen. Wir haben Ihre Korrespondenz an die relevanten Abteilungen weitergeleitet.Wir freuen uns sehr, Sie erneut in einem unserer Beach Resorts oder Safari Lodges begrüßen zu dürfen.Mit freundlichen Grüßen,The Neptune Team

10/10 Excellent

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
We stayed for two nights, we had such a wonderful time. It started already with the transport from the airstrip, it was a real safaritour on the way to the hotel. Ben driving and guiding! Lunch in the garden at arrival with so many Hippos as neighbours was really something amazing. Big luxury tent with all you need, including a wake up with tea or coffee! Then to the breakfast. Outstanding service from the whole team but especially from Sharon, Ben, Robert and Elphas. They made our stay unforgettable. Great food and the location at Mara River with all the Hippos, gave us so great memories. We would love to come back.
Stayed 2 nights in Mar 2023
Response from wesley on 16 Mar 2023
Dear valuable Gunnar,Sunny greetings from Neptune Hotels.Thank you for your open feedback.As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.Yours faithfully,The Neptune Team

10/10 Excellent

Mareen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Neptune Camp ist sehr zu empfehlen. Wir hatten Zelt Nr. 9 und hatten einen fantastischen Blick auf den Mara River und konnten die Nilpferde aus der Dusche oder vom Bett aus beobachten. Das Zelt ist sehr großzügig und schön eingerichtet. Vor dem Zelt gibt es eine Veranda, auf der man verweilen kann. Jedes Zelt hat einen Butler, der sich um alle Belange kümmert. Für die Nacht verschließt er das Zelt und bereitet es für die Nacht vor. Insgesamt waren alle Mitarbeiter überaus freundlich. Der Service war perfekt - es fehlte an nichts:) Wichtig zu wissen ist, dass es morgens und abends recht kühl werden kann. Daher würde ich einen Pyjama und morgens für die Game Drives warme Sachen bzw. einen Zwiebellook empfehlen. Ich hatte vorher oft gelesen, dass es kühl werden kann aber dies etwas unterschätzt. Ich hatte immer ein T-Shirt, einen Pullover und eine Teddyjacke an & habe dennoch gefroren. Die Game Drives sind nicht inklusive. Die Unterkunft organisiert diese jedoch. Wir hatten an allen Tagen Game Drives und waren immer nur zu zweit im Auto. Das fanden wir sehr angenehm. Die beiden Fahrer waren witzig und sehr nett. Sie haben uns viel über die einzelnen Tiere erzählt. Die beiden kann ich absolut weiter empfehlen. Das Essen war ok und damit tatsächlich einer der wenigen Aspekte, die verbesserungswürdig sind. Das Frühstück ist gut, das Mittagessen und Abendessen geschmacklich ausbaufähig. Ich würde dennoch immer wieder in das Camp fahren und dies weiterempfehlen.
Stayed 3 nights in Aug 2022
Response from wesley on 18 Aug 2022
Sehr Mareen, Sonnige Grüße von Neptune Hotels. Wir danken Ihnen für Ihr offenes Feedback. Als Teil der Freizeithotellerie sind wir von den Meinungen unserer Kunden abhängig. Wir freuen uns sehr, Sie erneut in einem unserer Beach Resorts oder Safari Lodges begrüßen zu dürfen. Mit freundlichen Grüßen, The Neptune Team

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mémorable
Séjour merveilleux. Aux petits soins dès notre arrivée au camp. Service parfait. Le déjeuner en compagnie des hippopotames. Très dur de repartir
Stayed 5 nights in Aug 2022
Response from wesley on 14 Aug 2022
Dear Chantal, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel adorable La chambre Juste pas de wifi en chambre
Stayed 5 nights in Feb 2022
Response from Neptune Mara Rianta Team on 18 Feb 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stanový komplex pri rieke, kde máte možnosť vidieť hrochov a iné animals, ktoré chodia piť k rieke. Výhodná poloha na výlety do safari. V noci nám bývalo v stane zime ale inak pobyt ok 👍
Stayed 2 nights in Nov 2021
Response from The Neptune Mara Team on 29 Nov 2021
Dear Tomas, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team