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Reviews of Eagle Hotel

3.5 out of 5
Eagle Hotel
45 York St, Luton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 84 reviews" "
Rating 8 - Good. 20 out of 84 reviews" "
Rating 6 - Okay. 4 out of 84 reviews" "
Rating 4 - Poor. 3 out of 84 reviews" "
Rating 2 - Terrible. 3 out of 84 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Irene

I enjoyed my stay at the hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Stayed 1 night in Dec 2023

4/10 Poor

Faizollah

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very deceptive, location is interesting but once inside its a real gem, the room I had looked like it had recently been refurbed to a very good standard as did the interior of the hotel! Only suggestion is more or fatter pillows please!
Stayed 1 night in Oct 2023

10/10 Excellent

Olawale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff lovely hotel have stayed here before and will stay again I’m sure
Stayed 2 nights in Sep 2023

6/10 Okay

Stuart

Business traveller
Okay if you just want a room only
It was okay. No facilities other than a room. No breakfast service. Also no daily housekeeping as advertised. Spoke to nice lady on reception at check in but never seen anybody after that and was there for 4 nights.
Stayed 4 nights in Jun 2023

10/10 Excellent

Grant

Stayed 1 night in Jun 2023

10/10 Excellent

N

Stayed 1 night in Jun 2023

8/10 Good

Nicole, Pembroke

Liked: Cleanliness, staff & service, property conditions & facilities
The location was good and the proximity to the train station was a plus.
Stayed 3 nights in May 2023

8/10 Good

Mick

Business traveller
Liked: Cleanliness, staff & service, room comfort
Fairly decent
Comfy and clean
Stayed 1 night in May 2023

2/10 Terrible

Mohammad

Stayed 1 night in May 2023

10/10 Excellent

Reg

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Apr 2023

6/10 Okay

Mrs G P

Stayed 1 night in May 2023

10/10 Excellent

wendy

Stayed 1 night in Apr 2023

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well appointed
Stayed 1 night in Mar 2023

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and warm friendly staff. Bed bit soft for me but it was ok. For the price a good place too stay
Stayed 1 night in Jan 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Booking
We had to book a hotel stay in near to London due to a last minute train strike. The hotel is very near the rail station to get into London easily. The hotel was clean and comfortable and the staff friendly. We had a good night's sleep after a long sightseeing day in London.
Stayed 1 night in Nov 2022

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
The hotel is a fantastic find for anyone who wants a clean, modern and well maintained property. Reception arrival was excellent and the room was more than I expected. It's located close to shops and fast food restaurants. Will definitely stay again.
Stayed 4 nights in Nov 2022

10/10 Excellent

Mark

Stayed 1 night in Sep 2022

10/10 Excellent

Laura

Stayed 1 night in Oct 2022

10/10 Excellent

Aliko

Stayed 3 nights in Sep 2022

10/10 Excellent

Rodica

Stayed 1 night in Sep 2022

10/10 Excellent

Eric

Stayed 4 nights in Sep 2022

10/10 Excellent

Maude

Stayed 1 night in Sep 2022

8/10 Good

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean and very comfortable. Staff excellent. Only downside was noise at 3am people still hanging around local pub very loud and rowdy.
Stayed 1 night in Aug 2022

2/10 Terrible

P

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant find clean modern rooms and plenty todo near by
Stayed 1 night in Aug 2022

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Enobong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

simon

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend
It was amazing
Stayed 1 night in May 2022

4/10 Poor

NEIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper floor room very warm, only ventilation was a ceiling window. When it was open it was very noisy all night, people shouting outside. No noise insulation. If you are travelling to the airport with cases, please note that there is no elevator. Parking can also be a problem, construction work going on nearby. People checking us in were very nice
Stayed 1 night in May 2022

8/10 Good

Iftach

Stayed 1 night in May 2022

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pleasant room. Excellent facilities and breakfast. Above all very friendly and helpful staff. Excellent would stop there again in a heartbeat.
Stayed 1 night in May 2022

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean room
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfy and the staff was nice!
Stayed 3 nights in Apr 2022

8/10 Good

Richard

Stayed 1 night in Apr 2022

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room. New bathroom and all in all super clean and friendly staff.
Stayed 2 nights in Mar 2022
Response from Reception on 27 Mar 2022
Good Evening Hugo, Thank you for sharing your fantastic feedback! We are very delighted to hear that you had a wonderful stay with us and also acknowledged our staff's hard work. We appreciate your feedback and we will be looking forward to seeing you. Kindest Regards, reception.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Couldn't fault it for cleanliness or facilities
Stayed 1 night in Mar 2022
Response from Reception on 27 Mar 2022
Good Evening Little gem, Thank you sharing your feedback. We are happy to hear about your experience at our hotel. We appreciate your feedback and we hope to see you again. Kindest Regards, Reception.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy
Friendly staff, nice parking space, we started in the top room which was a little hot and we didn't sleep very well, but we were worried about missing our flight early the next day. Very concurrent for Luton airport and the menu looked great but we had already eaten. Would stay there again
Stayed 1 night in Mar 2022
Response from Reception on 27 Mar 2022
Good Evening Tim, Thank you for taking time to share your wonderful feedback about our hotel. We are glad to hear about your experience and we also feel proud that we have managed to meet your expectations fully. Thank you for choosing to stay with us and we will be looking forward to welcoming you back again soon. Kindest Regards, Reception.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal and good value
Was a ideal junp off stop for airport. We arrived late left early but were helpful and once bar open properly which is next week will be nive
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best boutique hotel in Luton!
This is truly an underrated hotel. It deserves a lot more credit. The decor is lovely. It’s peaceful considering it’s in the town centre. Perfectly clean and well organised. I had a double on the top floor. Lovely and spacious and I would recommend this hotel to be better than most in Luton. The hotel owner is kind, welcoming and a great host.
Stayed 1 night in Jan 2022
Response from Reception on 27 Mar 2022
Good Evening Sir/Madam, Thank you for taking time to write such a fantastic review for our hotel. We really appreciate your feedback and will be looking forward to welcoming you back again soon. Kindest Regards, Reception.

10/10 Excellent

Sammie-jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really warm and comfortable owner was friendly will be back again highly recommend
Stayed 1 night in Dec 2021
Response from Reception on 27 Mar 2022
Good Evening Sammie, Thank you for sharing your feedback and scoring us perfect 10!. We are proud and delighted to hear that you had a warm and comfortable stay at our hotel. We truly appreciate your review and we will be looking forward to welcoming you back soon. Thank you for choosing to stay at Eagle Hotel. Kind Regards, Reception.

6/10 Okay

Jen

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room was nice enough and the host is friendly, but the bed was a small double which for my 6ft2 partner was problematic. The sheets had rips and what looked like a cigarette burn in them, and had black marks on them, making me think they were either old and stained and not checked regularly, or were not clean. The majority of the bathroom seemed clean but the toilet had the previous guests skid marks in it. The hotel has an extremly small "car park" enough for about 4 cars even though the hotel has many rooms. No housekeeping during our stay. We were supposed to stay for two nights but left after one after we came back from a day out. Host did not even question our early checkout.
Stayed 2 nights in Oct 2021
Response from Reception on 25 Oct 2021
Dear Jen, Thank you for staying with us and taking the time to share your feedback. We are disappointed to hear we fail to deliver 100% customer satisfaction. I wish you would had expressed the linen issues to my reception team, they would have moved you to other room or have changed the linen for you. Our carparking is a first come first service and the spaces are subjected to availability, I do agree is small (6 places) but is a complementary service. Street parking is free of charge on this postcode and my team is always happy to help anyone whom needed. Please accept our sincere apologies for the inconvenience during your stay, we really hope you give us the chance to amaze you on your next visit. Do not hesitate to contact me directly if I could be of any help, Kind regards, Manuel Teixeira Deputy Manager Eagle Hotel.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay, excellent hotel. No issues.
Excellent accommodation, very clean. Friendly staff. Enjoyed the one night stay. Would book again.
Stayed 1 night in Oct 2021

10/10 Excellent

Pelminder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our bedrooms were excellent clean. The staff were polite accommodating. We will definitely stay at this Hotel again and recommend to others.
Stayed 1 night in Oct 2021
Response from Reception on 27 Mar 2022
Good Evening Pelminder, Thank you for taking time to share your super Feedback! We are well pleased and proud to know that you found our hotel excellent for your stay. We truly appreciate your feedback and we will be looking forward to welcoming your back again soon. Sincerely, Reception Team.