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Reviews of Residence Lago 1

3 out of 5
Residence Lago 1
2 Via Clemente Maraini, Lugano, TI

Reviews

6.0
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 3 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice apartment for a short stay in Lugano!
We arrived at Lugano late afternoon, the instructions for getting into the apartment were sent in advance, so we had no problem getting in. The garage to park the car is just 3 minutes walking from the apartment itself. We rented the executive apartment, which easily can fit 6 persons or even 6 adults and 2 babies. We found all very nice and tidy, the views are great. As it is near the city center, we strolled down the stairs (very steep ones) and found lots of restaurants, shops, etc. We also used the sauna, very nice! The only think I would suggest is for the owner to leave instructions printed on WIFI and Sauna use. This apartment has 2 bedrooms and a living room. But only one bedroom is with bed, the other has a sleepingcouch. Although not bad, a bed would be much better. 2 bathroom, only 1 shower, perfect for a short stay. The kitchen nice and big, but the table is link to a wall so only space for 5 to sit down.
Stayed 2 nights in Aug 2019
Response from giuseppe on 11 Aug 2019
thank very much for your nice review Andrea

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
beautiful building, no parking, bad state of repair. They ought to let you know that this is not a hotel too.
Stayed 3 nights in Feb 2019
Response from giuseppe lavaggi on 3 Mar 2019
thnk very much for your feed back. I confirm we aren't an hotel but an apart-hotel. We provide Breakfast in a cafeteria 200 meteres far from our property as we sent on our reservation confirmation message Moreover there is a public parking 50 metres from our propertycharged 18 Chf on daily basis. on Sunday parking is free of charge. Also about parking we sent on our reservation confirmation message any details. Best regards, Giuseppe

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Rustikale gemütliche Unterkunft in Laufweite (ca. 400m) zum Bahnhof. Ist zu empfehlen.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Das Appartment war in sehr schlechtem zustand. Es hat nach Schimmel gerochen. Die Möbel sind über 20 Jahren alt oder sogar älter, auch in schlechtem zustand. Angeblich laut die Anzeige in e bookers hat es eine Klimaanlage. Das war keine Klimaanlage sondern Kühlgerät der gar nicht funktioniert hat. Danach bekam ich einen anderen, und am nächsten Tag zusätzlich einen Ventilator weil es nicht zum aushalten war. War zu heiss in Appartment. Es ist eine Zumutung für das Geld was ich bezahlt habe. Es ist eine Schande für Schweizer Standard. Bin total enteuscht.
Stayed 3 nights in Jul 2019
Response from giuseppe lavaggi on 21 Aug 2019
Hi Mr. Kern, we specified you for an overbooking you was guests in a different flat in Via Bosia 15 id 33238528 listed on expedia towards Via Clemente Maraini 2 id 33239288 your booked shared flat. Instead of a shared flat you was guest on an indipendent flat. I am sorry you didn't enjoy this change, unfortunately Air conditioned split was out of order on your stay there and I can understand you was disappointed. Best Regards, Giuseppe Lavaggi

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimé le côté romantique de l'appartement, rénové "design". L'appt. est de même spacieux et en plein centre ville, avec superbe vue sur le lace à 2 pas. Le personnel est très accueillant et sympathique. Inconvénients : un peu bruyant (traffic de voitures) et le train passe de temps en temps. Quand on sort, il est très dangereux de traverser la route !
Stayed 3 nights in Apr 2019
Response from giuseppe on 3 May 2019
merci beaucoup pour votre gentil review