Lucerne Holidays from AU$1,449

Room overall was clean one bed however only had sheets and despite repeated requests for a blanket we never got one. The smoke detector was ripped out the wall when we had arrived and the place smell badly of cigarettes room wasn't labeled smoking room.

The property is good, staff is so nice and helpfull but sunset blvd is not what i remember years ago, again the property is nice but walk off property and sunset is dirty and sad.

The room was dim w/lights lacking in closet area. There was smudges on the bathroom door frame that I wiped clean with a Kleenex. The bathroom counters looked dusty, as if there were dried water marks. Considering it was a darker granite color/design, maybe it just needed to be cleaned w/ something else. There wasn't enough towels for my reservation of 3. one of the bath towels had visible dirt markings that didn't look like it was a stain but actual crust of mud/makeup? It was nice walking into the hotel but the "gold" elevators weren't shiny & bright. Visible scratches/smudges. The button trying to go down on my floor wasn't visible so nobody can tell if the button is working or activated. The pool area wasn't cleaned. Used it later in the evening with no other guests occupying it and there was pitchers of beer and cups around the Jacuzzi and towels all over lounging chairs and floor. It was like this both nights I stayed. The gym has nice equipment but there were no wipes in the tub for it. Overall, next time I'd stay elsewhere even if it isn't as convenient as this one, which is right off the freeway. It's location is in a convenient spot with outside amenities like shopping center that has Starbucks right across the street and McDonald's not too far. I can't vouch for the restaurant on site but it was pretty busy throughout the day compared to other places I've stayed. Overly priced for a Continental buffet breakfast IMO. Cookies were good, no nutfree option.

Good location but room is old and noisy