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Reviews of Le Bel Air Resort Luang Prabang

4 out of 5
Le Bel Air Resort Luang Prabang
1 Old Bridge, Ban Muang Nga, Luang Prabang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 76 reviews" "
Rating 8 - Good. 19 out of 76 reviews" "
Rating 6 - Okay. 3 out of 76 reviews" "
Rating 4 - Poor. 1 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JEMY, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, customer service and breakfast buffet. It is about a 20-minute walk into town. The only minor inconvenience was many tuk tuk is unable to cross the bridge so you just have to walk across to catch a cab or tour bus.
Stayed 3 nights in Apr 2024

8/10 Good

Gnana

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property is really well designed and has rooms interspersed around greenery and a nice swimming pool. It is easy to walk to the main town of Luang Prabang; if you rather not walk, one can get a "tuk-tuk" that can accommodate up to six people at a time. The spa at the property is small but adequate. The breakfast was realy good. Two issues re the property: (1) most of the staff does not speak good English and so communication was at times difficult; (2) the main dining room gets closed very early, perhaps to economize on insufficient customers when we were there (February 2024).
Stayed 3 nights in Feb 2024

10/10 Excellent

Marie Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Debra

Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at Le Bel Air. The staff are so lovely and the pool, drinks and rooms are stunning. Thoroughly recommend for a relaxing getaway.
Stayed 4 nights in Jan 2024

10/10 Excellent

Francois

Stayed 3 nights in Dec 2023

8/10 Good

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of town
Stayed 1 night in Nov 2023

6/10 Okay

Sophie, Perth

Stayed 4 nights in Oct 2023

10/10 Excellent

Peter

Stayed 4 nights in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large property with an amazing pool, and amazing staff. The cocktails were also awesome as was the food. Only 15 minute walk to the night markets and center of town. Rooms were nice and had a comfortable bed.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort on the river. We loved our stay here and couldn’t recommend it enough.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laskmi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Gina

Stayed 3 nights in Jul 2023

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Staff. Clean rooms. Great pool....walkable to town. Lovef the location. Super quiet would stay again
Stayed 1 night in Jun 2023

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Lovely pool. Comforatble rooms. Convenient to town, a short walk across the bridge to the main town
Stayed 3 nights in Jun 2023

10/10 Excellent

Keely

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was still very quiet and obviously tourism still building back post-Covid. Staff were all fantastic, especially Bath who served us very well from the pool bar, and at breakfast! Pleasant walk into town and to Dyen Sabai restaurant which was wonderful, in spite of the bamboo bridges having gone and replaced by ferries while they work on the river banks for 2 years. The hotel restaurant had a limited selection, presumably due to low occupancy, but lots of local choice makes up for it. A completely idyllic 3 day stay and thoroughly recommended.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A lovely riverside getaway in LP. While the view of the river is generally limited, it’s an oasis in this lovely town. The staff were very helpful and the occasional hiccup due to language misunderstandings were always handled with good humour and grace. We stayed for five nights and were greeted back like old friends for a sixth night when our flight was cancelled. The walk into town is about 20 minutes. On the one hand, this means you are out of the tourist fray. The walk across the Old Bridge can be slightly off putting if you are afraid of heights. I get vertigo at times, but felt comfortable crossing after a few times.
Stayed 1 night in Apr 2023

10/10 Excellent

Alexandra

Stayed 2 nights in Dec 2022

10/10 Excellent

Irina, Bangkok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel! Beuatiful colonial style architecture, spacious rooms and a very green territory overlooking the river. The property is very quiet. Overall we enjoyed our stay.
Stayed 2 nights in Mar 2023

8/10 Good

Carolyne, Barry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in beautiful, mature gardens on the rivers edge. Spacious, tastefully designed rooms in old colonial style but with all modern features. Great views throughout and warm, welcoming staff. Fantastic pool area. The only negative was that the main hotel restaurant was closed the entire time of our stay and we were told it was because of mosquitos. We suspect that it was more related to low hotel capacity as the hotel had few guests. This was quite disappointing as the photos of the restaurant had been a key pull for us choosing this property. As such, we had to walk into town each night for dinner, when on one or two occasions, we would have liked to relax at the hotel. The walk into town is also about 20 mins and either across a bamboo bridge or wooden slatted bridge - fine for us but not for the fainthearted or elderly/those with young kids. Despite the above, we would definitely stay here again - a lovely experience. Thanks to all the wonderful staff.
Stayed 4 nights in Feb 2023

10/10 Excellent

Samantha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Respite
Truly delightful! Wonderful respite- beautiful property- charming comfortable rooms- fabulous breakfast - and really lovely staff.
Stayed 1 night in Feb 2023

8/10 Good

Naomi

Stayed 4 nights in Jan 2023

8/10 Good

Dale

Liked: Cleanliness
The room was very comfortable

10/10 Excellent

Sara

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Bel Air Resort is beautiful. I really love the grounds outside, and also the old french feel. The staff were very friendly, and helpful. One thing that made it difficult was the front street parking. We made the mistake of parking in front of the resort, and when we backed out, we were met with 40 motorcyclists. There is separate parking, but we were not aware of it until after check-in. Despite being a tad outdated in the interior, the rooms were spacious and the hot water, and AC were working great. I would return to this resort, and recommend it!

8/10 Good

Christian

Stayed 5 nights in Dec 2022

10/10 Excellent

Kaethisack, Des Moines

Liked: Cleanliness, staff & service

8/10 Good

Hong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very clean. The only issue I have is that it’s a bit far from night market area. Lots of walking.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok - Look around for cheaper options
Stayed for four nights. The property is nice, however some cracks are starting to show. The room was nice, the bed and sheets were very nice. The toilet became blocked on the last day and there were dirty marks around the toilet that weren’t fixed after I raised it on my first day. I swam in the pool once, it didn’t seem clean enough. Breakfast was ok. There are other newer properties in a similar location for half the price.
Stayed 4 nights in Dec 2022

10/10 Excellent

Robert

Stayed 6 nights in Nov 2022

10/10 Excellent

Richard

Stayed 2 nights in Nov 2022

10/10 Excellent

Izabela

Stayed 4 nights in Nov 2022

10/10 Excellent

Benoit

Stayed 4 nights in Oct 2022

10/10 Excellent

Julian

Stayed 3 nights in Aug 2022

10/10 Excellent

Nicolas

Stayed 2 nights in Jul 2022

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and friendly staff
Stayed 2 nights in Jul 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

AGNES

Stayed 2 nights in Jul 2022

8/10 Good

Pierre

Stayed 2 nights in Jul 2022

10/10 Excellent

Jonathan

Stayed 3 nights in Feb 2020

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 great hotel
This hotel is a great place to stay whilst in Luang Prabang, it is clean, well staffed, handy location and onthe river. The rooms are spacious, clean and mordern. The lobby and dining areas are clean and well appointed. Breakfast is freshly cooked to your instructions and accompanied by a slide bar with fruit, salad, breads etc
Stayed 5 nights in Feb 2020
Response from Joy on 27 Feb 2020
Dear John, Thank you very much for your good comment well we are delighted to keep of this good review to more improvement and we are delighted to welcome you to stay at our charming Resort again Best Regard joy

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting but a little out of town with inconvenient shuttle service and esxpensive taxis
Stayed 3 nights in Jan 2020
Response from Adeline on 5 Feb 2020
Dear Valued Guest, On behalf of the whole team of Le Bel Air Resort, I would like to thank you for choosing our hotel during your stay in Luang Prabang and for taking the time to send us a review! We are glad to hear that you enjoy the property! We like to think that being a little removed from the hustle and bustle of the city, is a part of what makes it such a haven of peace and tranquility... But in order to make it easier for our guests to go to town, we offer free shuttles to town every two hours, as well with free bicycles! We do hope that you enjoy our hotel and Luang Prabang, regardless of the prices of the taxis, and really wish to welcome you again in the future! With our kindest regards, The Le Bel Air Resort Team

8/10 Good

Gerd

Stayed 3 nights in Jan 2020

10/10 Excellent

H, Charleston, SC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property in a beautiful setting with appealing architecture. Combine this with a friendly, welcoming, helpful staff and you get 5 stars from me. Short walk to city center or take the complimentary shuttle. I rarely write reviews but felt compelled to with this stay due to the A facilities, staff and very reasonable price.
Stayed 2 nights in Jan 2020
Response from Ms. Ade on 17 Jan 2020
Dear valued guest, Thank you so much for taking the time to review us on Expedia! it's highly appreciated! we are so happy to read that you enjoy our hotel and your stay in Luang Prabang! We hope to welcome you again in the future. Best regards from the whole team!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and romantic hotel with nicest people
Laos (and Luang Prabang in particular) is magical- but Le Bel Air really made it even more special. The warmth of the customer service is so lovely and welcoming (thank you Tui!!!)and the location is perfect. I loved that it was walking distance over the beautiful bamboo bridge or the Old French Bridge into town. It was so nice to be right on the river and so quiet and peaceful at night. Started in a very nice room, but moved into a bungalow for an even more romantic stay. It was amazing. All the amenities- mini fridge, blackout shades, very large bathroom with great water pressure, super comfortable bed and mosquito net if desired (but not needed), cute balcony overlooking pool and river. Really loved Le Bel Air- cried when I left. I meant to stay 2 nights and made it 7- but wish I stayed longer. Do not hesitate to book here. I can't wait to return.
Stayed 2 nights in Dec 2019
Response from Ms. Ade - Sales & Marketing Manager on 14 Jan 2020
Dear Jessica, Thank you very much for your stay at Le Bel Air Resort and for your nice review, it's highly appreciated! We are so glad to hear that you enjoy our hotel and the service provided by the staff! we would be very happy to welcome you again in the future! Best regards from the whole team!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Ms. Ade - Sales & Marketing Manager on 27 Nov 2019
Dear guest, Thank you for choosing Le Bel Air Resort during your stay in Luang Prabang and thanks for your review. we hope you enjoyed your time with us and we're looking forward to welcoming you again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property with great staff! The rooms are large and air-conditioned well. The balcony was a great addition and allowed a nice view of the pool while the sun set. The pool was very large and staff ensured you have everything you need whilst lounging about. Breakfast was easily the best I have had with accommodation, ever! Conveniently located next to the bridge which you can walk over to get in to town. Loved our stay!
Stayed 5 nights in Aug 2019
Response from Douangchanh CHANHMA Reservations Manager on 28 Aug 2019
Dear Our Value Customers, Thank you very much for taking time to share this wonderful review of your recent stay with Le Bel Air Resort. I was delighted to read that you were impressed with our hotel overall, especially the large room, great sunset view while swimming and all services given by our staffs. I truly appreciate you taking the time to recommend Le Bel Air Resort and I hope you give us the opportunity to welcome you again in the near future. Best Regards, Douangchanh CHANHMA Reservations Manager

10/10 Excellent

yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Chanh on 8 Aug 2019
Dear Yoel, Thank you for taking the time to leave us a wonderful feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Le Bel Air Resort Luang Prabang ! Best Regards, Douangchanh CHANHMA Reservation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet spot, close to downtown over the bridge, very nice staff. AC wasn’t all that great in the room but they left a spare key so it could run continuously to try to keep up after I mentioned it. Pool was bath water hot ... but that may have been from the 40 temps outside. Lovely grounds and quiet area at night.
Stayed 5 nights in May 2019
Response from Chanh on 4 June 2019
Dear Our Value Customers, Thank you very much for taking time to share this wonderful review of your recent stay with Le Bel Air Resort. I was delighted to read that you were impress the quiet property and lovely grounds much appreciated. Regarding to AC, I've brought this issue to our concerned department to solve the problem already and had been fixed. I truly appreciate you taking the time to recommend Le Bel Air Resort and I hope you give us the opportunity to welcome you again in the near future. Best Regards, Douangchanh CHANHMA Reservations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property! Great if you want to away from the center of town, yet walkable for most.
Stayed 2 nights in Feb 2019
Response from Chanh on 19 Feb 2019
Dear Our Value Guests, Thank very much for such a great review, We're delighted to hear that you really enjoyed your stay at our hotel! Our hotel is only 10 minutes walk to center of heritage town or only 5 minutes by bicycles. Looking forward to welcoming you to stay at our resort again in near future! Thanks Best Regards, Chanh (Mr) Reservations Manager