SACO Serviced Apartments in Loughborough

"I was in Nottingham for just 16 hours and so I needed a hotel centrally located and “decent” which is why I chose a chain and the Regency BW Signature sounded very posh, however whilst the room and towels etc were clean, the floor I was on was under renovation and my biggest frustration was the shower. It was broken and was not fit for purpose. Which for over £100 should be standard. I reported the issue on checkout but I was offered nothing other than an apology and that it would be fixed for the next guest. "

"Very nice stay staff very friendly room clean comfortable had lovely pizza in bar and few drinks nice atmosphere very pleased "

"Staff professional, friendly and welcoming. Food very tasty, accommodation clean, tidy and comfortable-we were a group of 3 staying in one room for one night whilst attending crufts and the hotel didn’t disappoint, fab weekend, thanks everyone ❤️"

"The gym was amazing as well as the front desk staff"

"Tired hotel and rooms Mould in bathroom, hairs in sink, dirty carpets Expensive poor food"

"Brilliant stay, friendly helpful staff, lovely room. Free parking so close to the centre was a bonus."

"Air conditioning not cool enough. "

"Very clean and well maintained"

"Bathroom was poor with outdated bath and shower which was dangerous to use. The group booking for 9 people did not seem to exist. Very poor internal communication. The bedroom doors were not soft close and banged all night as people went to their rooms. We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception. Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963) "