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"The property was good, and the staff could not be more welcoming. I feel i made a mistake booking this hotel however, as the area is quite noisy. I also found the bloke who does the water aerobics unnecessarily loud. With maybe a hundred people relaxing around the pool, the noise he and his music makes for 4 or 5 participants was disproportionate and really spoiled my otherwise peaceful reading/relaxation time. Good hotel, but I won’t visit again."

"The restaurant staff were very good, but the food wasn’t great. The pool lifeguard with the towels was so rude nearly every day. It’s a shame you don’t get basic amenities in the room like water and better bathroom amenities. "

"Lot of noise in the evening and the food was poor for the price"

"Most people didn’t seem to have AI and so certain items not an available and pool bar / resturant menu fairly restrictive. Plenty activities and animation team activities. Tennis courts no longer exist which was a shame - 1squash court available. Pool areas wonderful loads of beds but busy. Nice thick cushions. All staff in all areas were very helpful and friendly. "

"Took over an hour on arrival to check in, got up to room and there were hairs everywhere and on bed lining. Woke up the following morning and there were ants on the bedside tables. Location was good, breakfast was ok and lifts were quick. Would not be back."

"Excellent hotel with so many amenities. The view alone makes the stay worthwhile however the hotel also includes so many activities especially for families. There’s a large pool, a baby pool, and a heated jacuzzi for adults. There’s a bar, restaurant and store on sight. Perfectly located to downtown shopping and restaurant. Highly recommend this place."

"Amazing time in Tivoli, a beautiful hotel but the staff definitely made it - so helpful, pleasant and welcoming. Pool facilities were excellent. We only had the garden room but it was lovely, and was cleaned very thoroughly every day."

"Wasn’t checked in at the preferred reception for some reason ? Also the butler service was non existent in preferred club areas. Apart from that the hotel and service was excellent"

"Almost everything was perfect. Great location with fantastic views, bed big and comfortable, overal the room was fantastic. Food was very good for a buffet with a huge choice that changed daily. Drinks are a reasonable price but limited beer choice, especially if you’re a bit fussy in that area. Only real negatives and to be aware of is very limited parking in the vicinity or at the hotel, nothing available when we arrived late at night and had to use a pay for car park 10 mins walk away, the hotel charges €20 per day and spaces are limited. Also the food at the pool bar was very mediocre. Overal fantastic quiet relaxing hotel with the best views in Tenerife. Highly recommend. "