All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Has all you need, great coffee and everything just works!
Faye
Stayed 3 nights in May 2024
Response from JP on 10 May 2024
Hello Faye, We're glad to hear that you and a good time with us,see you nexttime.
4/10 Poor
Nardos, Etobicoke
Travelled with family
7 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Okay, if you don't care about how you're treated, then stay here. The location is great, there's a cafe downstairs and the rooms are clean, so you won't be disappointed. But if you're expecting any sort of customer service, empathy, care, hospitality, or anything like that, you won't get it. They're mean!
Nardos
Stayed 5 nights in Apr 2024
Response from J.R. - Director of Rooms on 10 May 2024
Dear Nardos,I am truly sorry to read about your experience and disappointed to learn that our customer service did not meet your expectations. We strive to provide a welcoming and caring environment for all our guests, and it is evident we fell short. Please be assured that we are taking your feedback seriously and will address this with our team. I hope we can have another chance to demonstrate the high level of service we aim to deliver.Safe Travels,J.R. Billings - Director of Rooms
6/10 Okay
Graziella
6 May 2024
Liked: Cleanliness
Very impersonal, dated and in-need of a renovation. Also area is out of the way and noisy and dusty.
Great location, safe and great restaurants in area.
Ryan
Stayed 3 nights in May 2024
Response from Jp on 10 May 2024
Thank you for your Stay, Ryan.until nexttime.
8/10 Good
Darren
5 May 2024
Liked: Cleanliness, staff & service, amenities
Nice property. Sadly needs new mattresses as it was lumpy. Depending on room it can be noisy being on Wilshire and Normandie. I never felt unsafe but it is dirty on main streets but is very walkable to Wiltern and other nice restaurants.
Darren
Stayed 2 nights in May 2024
Response from Branden Williams, Assistant Front Office Manager. on 9 May 2024
Dear Darren, thank for taking the time to leave a review. We sincerely apologize for the shortcomings of your recent stay with us. We understand your frustration with the mattress and appreciate you bringing it to our attention. Our housekeeping staff has been alerted and will be replacing the mattress to ensure a comfortable sleep experience for future guests. To address your concerns about noise, we're in the process of upgrading all rooms with soundproof windows to minimize any outside interference. Additionally, we have several rooms situated on the northside of the building that tend to be more quiet. Regarding safety, while our hotel resides in a vibrant neighborhood, we prioritize guest well-being. We encourage all guests to practice general safety precautions and situational awareness. Your feedback is instrumental in helping us improve. We apologize again for any inconvenience and would love to have another opportunity to welcome you back.
4/10 Poor
LEO
30 Apr 2024
Disliked: Property conditions & facilities
the sink was clogged and the water took a long time to flow off, feedback to hotel on 2nd day but it wasn't till 4th day that they cleared the clogging.
One of the days, our room was not made-up even though we left the room at 11am and were back at 8pm and we had put back the do-not-disturb sign inside the room. Hotel only changed our towels after that.
LEO
Stayed 5 nights in Apr 2024
Response from J.R. - Director of Rooms on 10 May 2024
Dear Leo,I sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. It is clear we did not meet the high standards of service and maintenance we aim to provide.I am sorry to hear about the issues with the sink and the delay in resolving this problem. We strive to address all maintenance concerns promptly, and unfortunately, we fell short in this instance. Additionally, I regret that your room was not made up as expected. We understand how important a well-maintained and clean environment is to our guests’ comfort and satisfaction. Please know that we are taking your feedback seriously and will address this with the team. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve. I hope we will have the opportunity to welcome you back and provide a better experience.Safe Travels,J.R. Billings - Director of Rooms
Everything was perfect. Very convenient area! Can walk to many restaurants
Stephanie
Stayed 1 night in Apr 2024
Response from Aronta Tucker Assistant Front Office Mangaer on 29 Apr 2024
Thank you Stephanie,We appreciate you taking time to share your experience. It means the world that you allowed The LINE LA to be join in on the fun. Being centrally located and around a host of restaurants, bar, and other attractions are of the many perks we pride ourself on. Please feel free to reach out to management directly should you return in the future. Thank you again for your time spent with us here at The Line LA.
Enjoyed the bar. The restaurant has really good food.
Christina
Stayed 1 night in Jan 2024
Response from Aronta Tucker Assistant Front Office Mangaer on 29 Apr 2024
Thank you kindly ChristianaWe are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We also are always thrilled to recommend Openaire located on the second level of the hotel. We hope to see you again soon,The LINE LA Team
The hotel is really nice. Great location. Great staff.
11 star hotel.
Marek
Stayed 2 nights in Apr 2024
Response from Aronta Tucker Assistant Front Office Mangaer on 29 Apr 2024
Thank you kindly ChristianaWe are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We also are always thrilled to recommend Openaire located on the second level of the hotel. We hope to see you again soon,The LINE LA Team
They gave me a late checkout because I had work to finish and were very understanding and friendly.
Eric
Stayed 1 night in Apr 2024
Response from Branden Williams, Assistant Front Office Manager. on 4 May 2024
Dear Eric, thank you so much for taking the time to leave us such a fantastic review. We're delighted to hear that you found our staff to be friendly and accommodating. We strive to provide exceptional service for all guests. We're especially happy that we were able to assist you with a late checkout to finish your work. Thank you again for choosing our hotel. We look forward to welcoming you back soon.
6/10 Okay
Noori
23 Apr 2024
Disliked: Staff & service
Noori
Stayed 2 nights in Apr 2024
Response from C. Ruiz on 25 Apr 2024
Dear Noori,We truly appreciate your 3-star review! It's great to hear that you had a positive experience.Hope to have you back soon
6/10 Okay
Kyung
Travelled with partner, Travelled with group
22 Apr 2024
Liked: Cleanliness, staff & service, amenities
It is within Koreatown, so you can go to Korean restaurants on foot. The room and bathroom are small, but the room with Hollywood sign view was good because it had a view.
Kyung
Stayed 2 nights in Apr 2024
Response from Branden Williams, Assistant Front Office Manager. on 4 May 2024
Dear Kyung, thank you for taking the time to leave us a review. We're thrilled you enjoyed your stay with us, especially the stunning Hollywood Hills view from your room. We understand your concerns about the room size. Our rooms are designed to create a comfortable and intimate atmosphere. As you mentioned, another advantage of our location is being right in the heart of Koreatown. The abundance of delicious restaurants within walking distance is definitely a highlight for many guests. Thank you again for choosing our hotel. We appreciate your feedback and hope to welcome you back for another stay in the future.
Response from Branden Williams, Assistant Front Office Manager. on 22 Apr 2024
Dear Alba, thank you so much for taking the time to leave a review, and especially for recognizing our service. We strive to create a welcoming and comfortable environment for all guests, and hearing that we achieved that for you makes us incredibly proud. We appreciate you choosing our hotel, and we look forward to welcoming you back again soon.
Response from Branden Williams, Assistant Front Office Manager. on 22 Apr 2024
Dear Becki, thank you so much for taking the time to leave such a fantastic review. We're thrilled to hear you had a great time at our hotel. We would love to learn more about what specifically made your stay so enjoyable. Was it the comfortable accommodations, the delicious food, or perhaps the exceptional service from our team? Your feedback is invaluable to us, and it helps us continue to provide the best possible experience for all guests. Thank you again for choosing our hotel. We truly appreciate your business and would love to welcome you back soon.
Great location in K-Town! Everything is walking distance. The staff is friendly, and the rooms are clean
Shannon
Stayed 2 nights in Apr 2024
Response from C. Ruiz on 17 Apr 2024
Dear Shannon, Thank you for much for your kind words. We're thrilled to heat that you enjoyed our convenient location in K-Town and found everything within walking distance. It's wonderful to know that you appreciated our friendly staff and clean rooms.We look forward to welcoming you back again soon.
Loved the design in the lobby and rooms. Staff was friendly and hospitable. Would definitely recommend!
Matthew
Stayed 1 night in Apr 2024
Response from Aronta Tucker Assistant Front Office Mangaer on 15 Apr 2024
Thank you Matthew for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your time here. Our team works hard to provide top notch service and comfortable accommodations, so it's gratifying to know that we succeeded in making your stay memorable. We cannot wait to welcome you again in the future.
Response from Aronta Tucker Assistant Front Office Mangaer on 15 Apr 2024
Thank you so much Serafin,We are happy that you were able to enjoy your stay. We always aim to do our absolute best to assure each guest and enjoyable experience. We hope that you can consider us again in your future travel plans to LA.
8/10 Good
Melissa Joy
13 Apr 2024
Melissa Joy
Stayed 2 nights in Apr 2024
Response from Jp on 10 May 2024
Thank you for your Stay, Melissa Joy.Until next time.
Response from Aronta Tucker Assistant Front Office Mangaer on 10 Apr 2024
Thank you Piyaporn for your kind words. We are thrilled to see that you loved your stay with us. It was our pleasure to ensure your experience was enjoyable. We hope to welcome you back again soon.
Dear Moises, We are beyond grateful for the time you have taken to share your feedback with us. We completely understand your concern over self parking, we will bring this up to our higher uppers.Hope to see you soon
6/10 Okay
RYANNE
8 Apr 2024
Liked: Cleanliness, staff & service, amenities
The hotel is close to Koreatown which is great if you want to walk to Korean restaurants. My only complaint is the hotel needs an upgrade and some revamping. The tvs in the rooms were dated and did not have options to watch movies just cable. We booked this hotel for a staycation to sort of relax and watch movies in our room - this did not fit our needs. Unfortunately we won’t be booking this property again.
RYANNE
Stayed 1 night in Apr 2024
Response from C. Ruiz on 9 Apr 2024
Dear Ryanne, We appreciate your feedback and I'm sorry to hear that your stay didn't meet your expectations. It's great that the hotel's location near Koreatown was convenient for dining options, but I understand your disappointment regarding the outdated TVs and lack of movie options in the rooms. Your comments about needing an upgrade and revamping are duly noted, and I will pass them along to the management team.We hope to see you again soon,
8/10 Good
Jenny
Travelled with group
8 Apr 2024
Liked: Cleanliness
The VIP benefits of booking this hotel on Expedia did not reflect when we checked in. We were not given drink vouchers and did not receive the complimentary drinks. The manager was really kind to try to resolve the oversight but could not extend the offering from the Expedia VIP booking.
Jenny
Stayed 3 nights in Mar 2024
Response from C. Ruiz on 9 Apr 2024
Dear JennyThank you for bringing this matter to our attention, and please accept our sincerest apologies for any inconvenience caused during your recent stay with us.We truly value our partnership with Expedia and strive to ensure that all guests, especially our VIP guests, receive the exceptional service and amenities they deserve. It's disheartening to hear that your experience fell short of expectations due to the oversight in providing the designated VIP benefits.We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Hope to see you soon,
Dear Juan, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon,
Response from J.R. - Director of Rooms on 17 Apr 2024
Hi Palace,We’re sorry to see your two-star rating and would appreciate the chance to understand what went wrong during your visit. Please contact us with more details so we can address your concerns directly. Your feedback is crucial for improving our services and ensuring a better experience for all our guests. Thank you for taking the time to provide us with your rating, and we hope to hear from you soon.Safe Travels,J.R. Billings - Director of Rooms
I really like the LINE Hotel for the design and for the OpenAire restaurant which is great. There are two nightclubs which I didn’t see on this trip.
The room I had was okay but there were a few issues with the electronics- the safe didn’t work due to corroded batteries, the blackout blinds controls didn’t work well and the bathroom electrical outlet had a burn mark.
Rosa
Stayed 3 nights in Mar 2024
Response from C. Ruiz on 9 Apr 2024
Dear Rosa, Thank you for taking the time to share your feedback with us. We will be sure to share this feedback with our team and we hope that you will allow us an opportunity to change your impression of our hotel in the future. Warm regards,
'Parking Available' should be used when parking is included in the description, not when it is managed by a different company and $50 per night for guests.
Daekyu
Stayed 8 nights in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on 8 Apr 2024
Dear Daekyu, thank you for taking the time to leave a review. We sincerely apologize if the information about our hotel's parking wasn't clear or easy to find during booking. We want to assure you that the parking details can be found on the reservation website's booking page. While parking operations are handled by a separate company, we offer affordable and secure on-site parking for our guests. Additionally, there are alternative parking options available near the hotel. We appreciate you choosing us. We hope to have another opportunity to welcome you back soon.
6/10 Okay
Alison
1 Apr 2024
Alison
Stayed 4 nights in Mar 2024
Response from Jp on 10 May 2024
Thank you for your stay Alison.
6/10 Okay
seung won, Marlton
Travelled with family and small children
31 Mar 2024
not family friendly. Good for hot vibe seeking adults.
seung won
Stayed 3 nights in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on 14 Apr 2024
Dear Seung Won, thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that your stay wasn't ideal for your family. We strive to create a welcoming and enjoyable environment for all guests. We want to assure you, we offer comfortable guest rooms, a refreshing pool, a delicious restaurant, and relaxing lobby lounge areas perfect for families. Additionally, our location provides easy access to nearby family-oriented attractions and activities. We understand your concerns regarding the hotel's vibe. We do offer a nightlife experience geared more towards adults. We'll certainly take your comments into consideration to ensure a more balanced atmosphere for all guests. Thank you again for choosing our hotel and we hope you'll consider giving us another chance in the future.
We love the line ...excellent location!
Great customer service
Kimberly
Stayed 3 nights in Mar 2024
Response from C. Ruiz on 28 Mar 2024
Dear Kimberly, Thank you so much! We're thrilled to hear that you loved our location and experienced great customer service. Your satisfaction is our top priority, and we're committed to maintaining that level of excellence. We look forward to welcoming you back soon
Dear Tim, Thank you for sharing your thoughts with us. We're glad you appreciate the unique vibe of our property. We understand your concerns about the surrounding area and want to assure you that we prioritize the safety and security of our guests. We're committed to ensuring you have a great experience with us, hope to see you soon
Location was the reason we booked. Rooms are small for four people, I would get two adjoining rooms next time.
Jamie
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on 25 Mar 2024
Dear Jamie, thank you for taking the time to leave a review. We're thrilled to hear that our location was a highlight of your stay. We appreciate your feedback regarding the room size. Our rooms are designed to provide a cozy and intimate atmosphere. However, our double bed rooms can accommodate four guest. If additional space is needed adjoining rooms are available. We would be more than happy to help you arrange that on your next visit. Thank you for choosing us, and we look forward to welcoming you back in the future.
When I checked in, it smelled so I asked to change my room. They kindly changed my room.
Jenny
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on 25 Mar 2024
Hello Jamie, thank you for taking the time to leave a review. We appreciate you sharing your experience. We sincerely apologize that there was an unpleasant odor in your initial room. We're glad our staff was able to promptly move you to a different room. We strive to resolve any guest concerns efficiently and ensure a positive experience. Thank you for your understanding and choosing our hotel. We look forward to welcoming you back for another stay in the future.
10/10 Excellent
Alexander
24 Mar 2024
Alexander
Stayed 1 night in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on 13 Apr 2024
Dear Alexander, thank you for the incredible rating. We take pride in creating exceptional experiences for our guests, and your rating means the world to us. We are thrilled you had a great stay and would love to hear what made it special. Was it the comfortable rooms, the friendly service, or a particular amenity that stood out? Sharing your thoughts helps us continue to provide outstanding experiences for future guests. Thank you again for choosing our hotel and we hope to welcoming you back soon.
Dear DeaChul, We are beyond grateful for the time you have taken to share your feedback with us. We pride ourselves on an elevated level of guest service and strive to provide each guest with a fun, welcoming experience here at the LINE LA. It is a delight to learn we succeeded in meeting your expectations. We hope to see you again soon
6/10 Okay
Cangwa
Travelled with partner
21 Mar 2024
Liked: Staff & service
An average hotel. Our windows were open to the lobby roof so a maintenance man walked past our window and we had no privacy. Bathrooms are outdated.
Cangwa
Stayed 2 nights in Mar 2024
Response from Branden Williams, Assistant Front Office Manager. on 27 Mar 2024
Dear Cangwa, thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that your experience with privacy and the bathroom condition fell short of expectations. Guest comfort and privacy are our top priorities, and we regret any inconvenience you may have faced. We want to assure you that all our rooms are equipped with blackout shades and thick curtains to ensure complete privacy. If you felt a lack of privacy during your stay, we sincerely apologize. We would have been happy to explore the possibility of moving you to a different room. Regarding the view from the rooms, will depend on its location. Some rooms offer breathtaking views of the Los Angeles skyline, while others showcase the iconic Hollywood Hills. There are also rooms with views of the rear-facing rooftop. We appreciate your feedback on the bathroom. We understand the importance of a well-maintained space that complements our unique aesthetic. To help us improve, could you please elaborate on what specific aspects of the bathroom felt outdated? Your insights will be invaluable as we consider any necessary updates throughout or hotel. Thank you for choosing us and we hope to have the opportunity to welcome you back for a future stay.
Great experience. My daughter loved the total hotel vibe.
Monique
Stayed 1 night in Mar 2024
Response from C. Ruiz on 21 Mar 2024
Dear Monique,Thank you for taking the opportunity to offer such glowing feedback from your recent stay. It is a great pleasure to hear that your daughter enjoyed your time with us. Again, thank you for your kind words and see you next time you're in KTown