Dear Cheryl, We appreciate your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Sincerely,Hotel Management

Dear Stephanie, We are deeply sorry to hear about the issues you encountered during your stay. Your feedback regarding the cleanliness of the lobby and rooms and the level of service you received is concerning. We understand the importance of a clean and welcoming environment and the need for knowledgeable and courteous staff. Rest assured, we take your feedback seriously and will address these issues internally to ensure improvements. We are glad you found the hotel quiet at night and regret that the other concerns overshadowed this positive aspect. We hope you will reconsider and give us another chance to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Vincent, We are delighted to hear that you positively interacted with the staff at Extended Stay America! Providing excellent service is our priority, and we are glad that our team members were polite and helpful during your stay. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Mary, We are glad to hear that you enjoyed your stay at Extended Stay America and appreciated the flexibility of our late check-out option. Your comfort is important to us, and we apologize for any cleanliness concerns. We strive to provide a pleasant experience for all our guests and hope to welcome you back for an even better stay soon.Sincerely,Hotel Management

Dear Midea, We sincerely apologize for the inconvenience you experienced with your reservation. It is distressing to hear about your frustration upon arrival and difficulties with booking through Expedia. We understand how important a smooth check-in process is for our guests, and we regret that we fell short in this instance. Please rest assured that we will investigate this matter further to ensure such issues are promptly addressed. Your feedback is invaluable, and we appreciate your patience and understanding. If you decide to give us another chance in the future, please reach out directly, and we will do our utmost to provide a seamless experience.Sincerely,Hotel Management

Dear Kitty, We apologize for the unpleasant experience during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the odor in your room. We take cleanliness seriously and will address this issue with our housekeeping team to ensure such incidents are avoided in the future. Please know that your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope you will consider giving us another chance to provide a more pleasant and enjoyable stay. Thank you for choosing us, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Christine, Thank you for being our guest and for taking the time to review your experience. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we regret any delays and issues you encountered with our front desk service and room conditions. Please know that we are actively addressing staffing and maintenance concerns to ensure a smoother experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we are committed to providing a more seamless and pleasant stay. We appreciate your understanding and hope you will give us another chance to exceed your expectations. Sincerely,Hotel Management

Dear Kenneth, We are thrilled to hear you had a positive experience with our staff at Extended Stay America! Providing exceptional service with a friendly attitude is fundamental to us. Thank you for your kind words. We value your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel Management

Dear Patricia, We are glad you found our location convenient and enjoyed a quiet stay. Providing a peaceful environment for our guests is important to us. We appreciate your feedback and are delighted you had a positive experience overall. If there is anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely,Hotel management

Dear ANALY, We sincerely apologize for the disappointment you experienced with our breakfast offerings and for any interaction with our staff that did not meet your expectations. Your feedback is valuable to us, and we will address these concerns internally to ensure improvements are made. Providing a pleasant experience is our top priority, and we regret any inconvenience caused. Despite these setbacks, we hope you will consider giving us another chance to exceed your expectations in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Mark, We sincerely apologize for the unpleasant odor and cleanliness that impacted your stay. Your feedback is invaluable to us, and we will address these concerns to ensure a more comfortable and pleasant experience for all our guests. Please rest assured that cleanliness and hygiene are top priorities for us, and we are implementing measures to prevent such issues from occurring in the future. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Rosalind, Thank you for your review. We deeply regret the inconvenience you experienced during your visit. Your feedback is crucial, and we're genuinely sorry for falling short of your expectations regarding room cleanliness and staff service. This does not align with the service standard we wish to uphold. We understand the importance of a comfortable and hospitable environment for our guests, and we're actively addressing these issues to improve our services. Please accept our sincerest apologies for the frustration this caused. We value your patronage and hope for the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing these concerns to our attention, and we hope to welcome you back and make it up to you.Sincerely,Hotel Management

Dear Valerie, Thank you for the review. We are pleased you found our employees to be friendly and helpful and that you enjoyed the surrounding area. However, we apologize for the cleanliness issues you encountered during your recent stay. Your feedback is invaluable to us, and we will address these concerns with our housekeeping teams to ensure that our standards are consistently met. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Desirae, We sincerely apologize for the extended wait upon your arrival and the inconvenience of the unavailability of toilet paper. Your experience does not meet our service standards, and we are actively addressing these issues to prevent recurrence. Please accept our apologies for the inconvenience caused. Your feedback is invaluable, and we hope to have the opportunity to regain your trust on your next visit. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to us directly.Sincerely,Hotel Management.

Dear Triana, We apologize for the inconvenience you experienced during check-in. Your feedback is concerning, and we will address these issues promptly to ensure a smoother arrival process for our guests. Regarding the lack of clean towels and an ice machine, we will work to improve these amenities for your future visits. Your satisfaction is our priority, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Nataly, Thank you for your feedback. We appreciate you choosing our hotel for your stay. Our goal is to provide an exceptional experience for all our guests, and we regret if we fell short of meeting your expectations on this occasion. Your comments are valuable to us as we continually strive to improve. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Sincerely,Hotel Management

Mr. Lopez, As we discussed at your check-in. We apologize for the delay and appreciate your patience.Thank you for staying with us.

Thank you for sharing. We look forward to seeing you soon.

Dear Jeffrey, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Thank you for sharing. We look forward to seeing you soon.

Dear Andrew, We apologize if our breakfast offerings did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to accommodate your needs better in the future.Sincerely,Hotel Management

Dear Kenny, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear Carol, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Ines, Thank you for your positive feedback about Extended Stay America. We're glad to hear that you found it to be a nice place. Your comments about the front desk are duly noted, and we appreciate your input. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hforel Management

Dear GILBERT, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Maritza, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Los Angeles.Sincerely,Hotel Management

Dear Niteen, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Rajesh, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management