Single Room, Accessible
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Reviews of Delmonico Inn & Suites

3 out of 5
Delmonico Inn & Suites
13055 San Fernando Rd, Sylmar, CA

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 47 reviews" "
Rating 8 - Good. 17 out of 47 reviews" "
Rating 6 - Okay. 3 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 7 out of 47 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Griselda

Travelled with group
Short Stay
Good, Clean Room. Quiet is a great spot of quick stay. One night stay, friendly staff
Stayed 1 night in Nov 2023
Response from Wendy on 10 Nov 2023
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

8/10 Good

miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wendy on 28 Oct 2023
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in the best location but the rooms are clean and comfortable. Perfect for one night stay.
Stayed 1 night in Oct 2023
Response from Wendy on 16 Oct 2023
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

8/10 Good

manuel

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Wendy on 15 Oct 2023
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough for one night
Good wifi, comfy and clean bed, good space, decent shower. The area felt sketchy and property was next to railroad track. So you get to hear that once in awhile.
Stayed 1 night in Oct 2023
Response from Wendy on 7 Oct 2023
Thank you so much for staying at the Delmonico Inn & Suites in Sylmar. We value your feedback. We look forward to seeing you in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Wendy on 5 Sept 2023
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

2/10 Terrible

steve

Stayed 1 night in Aug 2023
Response from Wendy on 15 Sept 2023
Thank you for the honest feedback and rating of our property. We sincerely apologize that you did not have the experience you hoped for.

10/10 Excellent

Aaron

Stayed 1 night in Aug 2023
Response from Wendy on 1 Sept 2023
Thank you so much for staying at the Delmonico Inn & Suites in Sylmar. We value your feedback. We look forward to seeing you in the future.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Wendy on 1 Aug 2023
Thank you so much for staying at the Delmonico Inn & Suites in Sylmar. We value your feedback. Have a great rest of the week.

8/10 Good

Suchitra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, perfect for 1 night stay
Stayed 1 night in Jul 2023
Response from Wendy on 17 July 2023
Thank you so much for staying at the Delmonico Inn & Suites in Sylmar. We value your feedback. We look forward to seeing you in the future.

2/10 Terrible

Sid

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Windows were held together with tape. Carpet was dirty and falling apart. Bed was old and hard. Chairs were broken. The employees were rude.
Stayed 1 night in Jul 2023
Response from Wendy on 10 July 2023
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

10/10 Excellent

Laudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love that there is a microwave and refrigerator. my stay was clean and comfortable.
Stayed 2 nights in May 2023
Response from Wendy on 31 May 2023
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

6/10 Okay

Rozalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023
Response from Wendy on 23 Feb 2023
Thank you so much for staying at the Delmonico Inn & Suites in Sylmar. We value your feedback. We look forward to seeing you in the future.

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who took care of my check in was very friendly and helpful. The room was clean and the surrounding area was also nicely kept.
Stayed 1 night in Jul 2022
Response from Wendy on 2 July 2022
Thank you so much for staying at the Delmonico Inn & Suites in Sylmar. We value your feedback. We look forward to seeing you in the future.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Wendy on 29 May 2022
Thank you for the awesome ratings! We're glad you enjoyed your stay.

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

America

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and customer service
Stayed 1 night in May 2022
Response from Wendy on 10 June 2022
Thanks so much for your feedback, we look forward to having you stay with us again!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compliment
It was wonderful cozy warmth homie place for a last min thing
Stayed 1 night in May 2022
Response from Wendy on 10 May 2022
Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Alicea l

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Suragni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful clean good customer service located close to everything
Stayed 1 night in Oct 2021
Response from Wendy on 4 Oct 2021
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, room comfort
Comfortable
Okay clean quiet and peaceful.
Stayed 1 night in Jul 2021
Response from Wendy on 11 Sept 2021
Thanks so much for your feedback, we look forward to having you stay with us again!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Azjargal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Wendy on 16 June 2021
Thanks for staying with us!! We appreciate your feedback, We hope to see you back soon. Have a great rest of the week.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Wendy on 26 May 2021
Thank you for staying with us. Appreciate your feedback. We look forward to welcoming you back soon.

8/10 Good

Rodolfo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Wendy on 30 Nov 2020
Dear Rodolfo Thank you for your nice review. We hope to serve you again. Regards and stay safe.

10/10 Excellent

christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Stayed 1 night in Jun 2020
Response from Wendy on 30 Nov 2020
Dear Christine, Thank you for your nice review. We hope to serve you again. Regards and stay safe.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude manager . Want a refund . Betrayl and racist
Bad experience with the management . Made me regret spending so much money at this dump . Found roaches and spiders in my room coming from the alley theu my window and bathroom door was broken . The carpet was filthy . Go elsewhere .
Stayed 1 night in Aug 2020
Response from Wendy on 3 Sept 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and unethical . Need a makeover or remodel .
Old furniture and the carpet was filthy . Left my sons feet black and dirty. Felt disrespected after they took my money for over a month worth of stays decided to offer me better deal.outside of hotels .com to get more money from me . Not recommended . Not friendly
Stayed 1 night in Aug 2020
Response from Wendy on 3 Sept 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

4/10 Poor

Kevin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad management . Found roach in the bathroom yuck
Found a roach in the bathroom and the door didnt even lock . They were nice at first but $2000 later they turned on me and my family and wont rent to me because my i.d expired even though i stayed with them 60 days before this day. Now all of sudden they decided to not rent to me when i had my son with me they denied me renting the room because they decided to change there policys that minute . I felt disrespected and backstabbed after being loyal customers to these people did they decide to turn evil on me . Very disapponted and sad after leaving this place . No worrys i will never return back here again . your chairs are run down and i found a roach in your bathroom and orher then that i have no complaints but the management is now racists towards hispanics .
Stayed 1 night in Aug 2020
Response from Wendy on 3 Sept 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No guests allowed policys
No privacy the bathroom door didnt even lock . And roaches in there kitchen was dirrty . Not worth the price . Broken furniture and dirty floor . The owner is nosey and wafches you in your room at all times .
Stayed 1 night in Aug 2020
Response from Wendy on 3 Sept 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
INvasion of privacy no locks on bathroom door .
No guests allowed and found roaches in there kitchen. Bathroom door didnt even lock or close . Had to use the broken chair in the room to close the door in the bathroom
Stayed 1 night in Aug 2020
Response from Wendy on 3 Sept 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racist and roaches . Ewwww
Roaches in my bathroom coming from the lack of screens on the windows facing the alley. Never again go elsewhere . They watch everything including inside your room . They hear everything including inside your rooms . Smoke detectors dont work fire hazard and they got spiders and bugs outside the rooms.
Stayed 1 night in Aug 2020
Response from Wendy on 3 Sept 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t liked it’s dirty I’ll not coming back anymore
Stayed 1 night in Aug 2020
Response from Wendy on 29 Aug 2020
Dear Guest, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future. We hope you will choose to stay with us again.

6/10 Okay

Maximiliano

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2020
Response from Wendy on 24 Aug 2020
Thanks for staying with us!! we appreciate your feedback, We hope to see you back soon.Have a great rest of the week.

4/10 Poor

Cathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is a bad part of town. The pillows were so bad that I went and bought some. The “suite” was a small room that had office chairs at the side table. The bathroom had mold and the toilet leaned.
Stayed 2 nights in Aug 2020
Response from Wendy on 21 Aug 2020
Dear Cathy, we appreciate you choosing to stay with us and are truly sorry to hear that you had issues in your room. We will take steps to correct and prevent these problems from happening in the future. We hope you will choose to stay with us again.

8/10 Good

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Wendy on 14 Aug 2020
Dear Monique, Thank you so much for your feedback, we really appreciate it and we hope to see you back soon!

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Aug 2020
Response from Wendy on 10 Aug 2020
Dear Stephen, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we look forward to having you again as our guest.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms and nice people
Nice people . Would stay again . If i had to stay somewhere temporarily i would stay here again. Kinda pricey but its worth it . Spacious rooms .
Stayed 1 night in Jun 2020
Response from Wendy on 7 July 2020
Thank you for your feedback, we appreciate you taking the time to tell us about your stay.

8/10 Good

Latrice

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel staffed knocked on my door at 8:15 and I was sleeping. I guess to see if we checked out. Very unprofessional!!
Stayed 1 night in Jun 2020
Response from Wendy on 7 July 2020
Thank you for choosing to stay with us. I am so sorry to hear about the difficulties you had during your stay and I assure you I will address them with my staff immediately. Please accept my apologies. We hope you will stay with us again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Easy access. Shopping nearby. Quiet and comfortable.
Stayed 1 night in Jun 2020
Response from Wendy on 7 June 2020
Thanks for staying with us!! we appreciate your feedback, We hope to see you back soon.Have a great rest of the week.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Wendy on 26 May 2020
Thanks for coming back to stay with us again, and thanks for the review!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room comfortable bed. Felt like home.
Very comfortable and very spacious room . I was very impressed by the comfortable bed and pillows soft . Didnt want to leave this place but couldnt afford to stay longer or i would have. Nice people that run this place are very friendly. Highly recommend . The only thing i would say that would make this place better is if they had a vending nachine with snacks but other then that my son and i enjoyed our stay . Thank you so much and i hope to stay with you guys agsin soon . Loved it ..
Stayed 1 night in May 2020
Response from Wendy on 20 May 2020
Thank you for your nice comments and great experienced.We are here to make your stay an enjoyable one.

8/10 Good

Alfredo Garay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La zona no es la mejor, las habitaciones limpias y buena relación calidad con precio
Stayed 1 night in Oct 2021
Response from Wendy on 15 Oct 2021
Thank you for staying with us. Appreciate your feedback. We look forward to welcoming you back soon.

6/10 Okay

Ana

Stayed 1 night in Aug 2020
Response from Wendy on 30 Aug 2020
Thanks for staying with us!! we appreciate your feedback, We hope to see you back soon.Have a great rest of the week.

10/10 Excellent

Jose, Las Vegas NV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpios y eficientes y a buen precio los recomiendo al 100
Stayed 1 night in Jul 2020
Response from Wendy on 29 July 2020
Thank you for the awesome ratings! We're glad you enjoyed your stay.

10/10 Excellent

blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto el servicio
Stayed 1 night in Jun 2020
Response from Wendy on 21 June 2020
Dear Blanca, Thank you so much for your feedback, we really appreciate it and we hope to see you back soon!