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Reviews of Best Western Valencia/Six Flags Inn & Suites

2.5 out of 5
Best Western Valencia/Six Flags Inn & Suites
27513 Wayne Mills Place, Valencia, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 753 out of 1286 reviews" "
Rating 8 - Good. 287 out of 1286 reviews" "
Rating 6 - Okay. 114 out of 1286 reviews" "
Rating 4 - Poor. 58 out of 1286 reviews" "
Rating 2 - Terrible. 74 out of 1286 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Leidy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They broke in to our truck stole $1,000 worth of stuff. Happened in broad daylight within 30 minutes of us checking in and getting our luggage. The hotel was not helpful at all!
Stayed 1 night in Apr 2024

10/10 Excellent

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, no hidden fees. Breakfast and coffee each morning is a plus. Close to everything I needed. Shopping center nearby as well as restaurants and easy takeout. UCLA medical center is super close which was the reason for my stay with my son.
Stayed 2 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Nancy Chinchilla said thank you in English on Apr 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TATEVIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Apr 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

8/10 Good

Marijo, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had stayed at this Best Western 39 years ago when it was the only hotel in this area. The hotel had been rebuilt since then but some parts are still tried. Also why mop the entryway floor at 7:00 AM when there is tons of foot traffic. This should be done early in the morning or the night before. The signs, wet floor and employee mopping just created a unsafe enviorment.
Stayed 1 night in Apr 2024
Response from Front Desk on 20 Apr 2024
Taryn Smith said thank you in English at 12:51 pmThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cinthya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staying and good rest after long drive and walk in the park
Stayed 2 nights in Apr 2024
Response from Front Desk on 16 Apr 2024
Nancy Chinchilla said thank you in English on Apr 16Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and included breakfast was exceptional. Would only stay a max of two nights, the walls are however paper thin and could hear neighbors during the night. Didn’t feel comfortable sleeping on the bed because it makes a loud noise when turning around.
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our second time at this property and the staff is always super friendly and helpful. The only feedback i have has been in regards to charges. Our first trip i didnt realize a hold would be placed before the visit as it was advertised on 3rd party as pay at site. And the second trip had a $50 deposit that i dont remember being on the first trip, but i think this might be CA standard now. As long as you know this 10/10 recommend! Will be staying here for our next Six Flags visit in the near future.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr 2024
Nancy Chinchilla said thank you in English on Apr 13Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given keys to somebody else's room. we opened it and there were bags inside. thank God there were nobody inside. that would have been bad. the front desk lady apologized and owned the mistake. But i can't help think that it could have been our room and our keys were given to dishonest people. Tub was clogged. I will still stay here, however. No too bad for the price.
Stayed 2 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Terri Blumberg said thank you in English on Apr 10Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 11 Apr 2024
Nancy Chinchilla said thank you in English on Apr 10Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Manikantam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We took sofa bed choice
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan, Long beach

Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Nancy Chinchilla said thank you in English on Apr 29Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and breakfast was good
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 3 Apr 2024
Thank you for your review. We appreciate your business.

2/10 Terrible

Della

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We checked in and before unpacking anything we had all our personal belongings on a luggage rolling cart, I put my grandson down for bed as he was already asleep before getting to our hotel. Upon checking the bed due to seeing a lot of black and some red what looked like bug droppings checking that bed finding more and bed bugs I checked the other bed just to find the sheets and blankets were dirty and had dead bed bugs blood on the blanket on that bed I went down to front desk to show the front desk person photos her name is McKenzie she said she wasn’t going to refund me then said they’ve only had one other incident in the 2 years she’s worked there then later in the conversation after saying she now couldn’t refund us I contacted Expedia like she told me I had to since Best Western wasn’t going to refund me yet she said this time that in 2 years that she’s worked there that their hasn’t been any bed bug complaints long story short we left the property at about 1:30am we checked in about midnight, upon talking to Expedia they opened a case as this was now a health code problem. Tired we drove home 3 hours and we checked out bank account we were still charged for our room that had bed bugs in the bed n a few on the wall photos were showed to front desk, but still charged.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 3 Apr 2024
Thank you for your response. We apologize for the inconvenience. Unfortunately, due to being fully booked we weren't able to move rooms and we apologize for that and the refund should be posted into your account in 7-14 business days. The front desk can't refund unless it's approved by management.

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool! Great hot tub! Dennys short walk through parking lot.
Stayed 1 night in Apr 2024
Response from MD on 2 Apr 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Jason, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Just across the freeway to Six Flags.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Nancy Chinchilla said thank you in English on APRIL 01Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Terri Blumberg said thank you in English at 09:14 pmThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Nancy Chinchilla said thank you in English at 09:14 pmThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alverto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Nancy Chinchilla said thank you in English on APRIL 01Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew W

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly… clean…quiet …convenient to Six Flags Magic Mountain
Stayed 2 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Thank you
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Nancy Chinchilla said thank you in English at 08:39 amThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Front Desk on 15 Apr 2024
Nancy Chinchilla said thank you in English on Apr 15Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very limited to few choices. Overall all, it’s good value and would stay here again.
Stayed 5 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Nancy Chinchilla said thank you in English on Mar 26Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had a very nice breakfast. Location is perfect for Six Flags Magic Mountain. Fast food a 2 minute drive, nice places to eat right across the street. Would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from Front Desk on 23 Mar 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect family hotel
Stayed 2 nights in Mar 2024
Response from Front Desk on 23 Mar 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for three nights while we were visiting Six Flags Magic Mountain. We took a Lyft everyday to and from the park for about $10 each way. Beds were very comfortable and breakfast was good (waffles, eggs, sausage, cereals, toast, yogurt, mini muffins and bagels). Would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Front Desk on 23 Mar 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Front Desk on 23 Mar 2024
Nancy Chinchilla said thank you in English on Mar 23Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Casey, Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. We didn’t hear other guests coming in or out of their rooms. It was clean and we felt safe. The breakfast was nice to have but didn’t have much variety. My son was hoping they would have bacon one day instead of sausage both mornings.
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Nancy Chinchilla said thank you in English at 08:59 amThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Giselle

Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
Nancy Chinchilla said thank you in English on Apr 8Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was so close to Magic.
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Nancy Chinchilla said thank you in English at 08:59 amThanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar 2024
Nancy Chinchilla said thank you in English on Mar 16Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Stayed 9 nights in Mar 2024
Response from Front Desk on 3 Apr 2024
Nancy Chinchilla said thank you in English on Apr 1Thanks for staying with us. We appreciate your feedback!

8/10 Good

Megan

Travelled with family
Liked: Staff & service
A little run down and room was musty
Stayed 1 night in Mar 2024
Response from Front Desk on 14 Mar 2024
Nancy Chinchilla said thank you in English at 09:09 amThanks for staying with us. We appreciate your feedback!

6/10 Okay

Shelly

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My key to the room did t work the entire four days I stayed they ran out of breakfast items
Stayed 3 nights in Mar 2024
Response from Front Desk on 14 Mar 2024
Nancy Chinchilla said thank you in English at 09:09 amThanks for staying with us. We appreciate your feedback!

6/10 Okay

Alex

Al
Stayed 3 nights in Feb 2024
Response from Front Desk on 12 Mar 2024
Nancy Chinchilla said thank you in English on Mar 12Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jacob

nothing was unique besides the 8ft pool
Stayed 1 night in Mar 2024
Response from Front Desk on 11 Mar 2024
Nancy Chinchilla said thank you in English on Mar 11Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Nancy Chinchilla said thank you in English on Mar 12Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Nancy Chinchilla said thank you in English on Mar 30Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Iurii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Mar 2024
Nancy Chinchilla said thank you in English on Mar 11Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. My wife wanted some extra blankets for our bed (I tend to keep our room pretty cold) and the front desk staff brought us exactly what we asked for in minutes and with a smile. Checking in and out was also quick and painless. I gave cleanliness a 4 out of 5 star rating simply because I have extremely high (OCD-level) standards for that sort of thing and the hallway outside of our room had a slight odor (maybe the carpet could use a shampoo?) but everything else was nearly perfect. When we checked out in the morning, all of the cleaning staff were hard at work throughout the premises (interior and exterior) and every one of them greeted my wife and I with a smile as we passed them.
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Mar 2024
Nancy Chinchilla said thank you in English on Mar 6Thanks for staying with us. We appreciate your feedback!

8/10 Good

Douglas

Business traveller
Liked: Amenities
Friendly and competent staff. Clean.
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Mar 2024
Nancy Chinchilla said thank you in English on Mar 5Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful environment, staff had excellent service.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Nancy Chinchilla said thank you in English on Mar 5Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Address given was a half block off with my gps. I had to as a local cafe where it was.
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Mar 2024
Nancy Chinchilla said thank you in English at 07:40 amThanks for staying with us. We appreciate your feedback!

2/10 Terrible

Victor

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Nancy Chinchilla replied on Feb 29We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.