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Reviews of Best Western Burbank Airport Inn

2.5 out of 5
Best Western Burbank Airport Inn
7615 Lankershim Boulevard, North Hollywood, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 1003 reviews" "
Rating 8 - Good. 340 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have more parking spots. But stay was excellent
Stayed 1 night in May 2024

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are private and well maintained. The staff is super friendly. Some parking spaces are tandem, so you might have to leave your key/fob at the front desk if you block another vehicle, but they're quick to let you out if you're blocked.
Stayed 4 nights in May 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 3 nights in May 2024

10/10 Excellent

Ma Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Kevin T

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it.
Stayed 7 nights in Apr 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
It's OK
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our weekend stay. All staff we encountered were very accommodating and helpful. We especially enjoyed the breakfast and were grateful for the attentive breakfast hostesses that made sure everything was clean and well stocked. The breakfast itself was pretty impressive with the options of omelette and sausage, cereal bar, yogurt dispenser/bar, juice dispenser and self serve waffle station.
Stayed 3 nights in Apr 2024

8/10 Good

Lorelie

Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

April

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Breakfast had a variety of things . Coffee was gross and also was not a fan of their omelettes . Everything else was decent/average for a hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Mingqing

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Comfortable bed and great room. Parking is convenient and breakfast includes
Stayed 1 night in Mar 2024

10/10 Excellent

JACOB

Liked: Cleanliness, staff & service
Staff was friendly and helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pleasant welcoming people working at this hotel. Housekeeping does a great job also. I have never had issues in this area, but the police sirens and helicopters are busy at night.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Very easy.
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. My only complaints are that the noise from the street was very loud (maybe because the location of our room) and there were no room darkening drapes, only windows shutters. (That might have helped with some of the noise issue?)
Stayed 1 night in Feb 2024

10/10 Excellent

Serena

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable, clean, basic hotel
This Best Western is a basic hotel, but the rooms are perfectly comfortable, with coffee machine and everything one needs for a basic stay in North Hollywood. The parking is a big plus; it requires double parking when crowded but the front desk manages the keys and re-parking as needed effortlessly. Breakfast is offered daily.
Stayed 7 nights in Feb 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Lorenzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 2 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

LORENZO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

sally

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Noisy
We had 3 rooms and they were comfortable and clean. All of the rooms have been updated, but stopped short of updating the windows or window coverings. The noise from the busy street was with us all night. On the positive side, very easy parking, friendly staff and breakfast included.
Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable breakfast was good also!
Stayed 1 night in Jan 2024

10/10 Excellent

LORENZO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Maeva, Hawaii Kai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice breakfast, restaurants nearby. Had an issue at check-in with three of my credit cards, the credit card terminal was not working properly, receptionist should had explain the problem, I called my banks and found out it was not my cards.

8/10 Good

Paul, FREMONT

Travelled with partner
They could do better by providing enough towels, shampoos and soaps before guests start to asking ... Breakfast is good enough, . .
Stayed 2 nights in Jan 2024

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

LORENZO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
From my experience this hotel is the best one in the area. I work out of town for the past year, I stayed in these hotel for the past year and keep staying for many more years.
Stayed 3 nights in Jan 2024

10/10 Excellent

Brenda

Stayed 3 nights in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

KAILASH

Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Eddie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property but unfortunately in an area that just didn’t feel safe. The manager, employees, and parking lot were great and secure. Super friendly and we only had to stay one night, not the hotels fault that they are some undesirable people near their location.
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was was clean and the staff were friendly. The location isn’t the best. But we had no problems. Parking was good too. There is a Japanese restaurant- Chiba and a donut shop about two blocks away that are very good.
Stayed 3 nights in Dec 2023

6/10 Okay

Cory

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Denise

Stayed 3 nights in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Waynnesha

Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Carol

Stayed 3 nights in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Kimber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ceporah

Stayed 3 nights in Dec 2023
Response from Customer Care Team on 15 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Barbra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 14 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Martin

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We Love Best Western Hotels in California. Breakfast is always a plus but as far on how the room looked, this hotel had it super clean. We loved it! The neighborhood looked kinda rough but didn’t feel unsafe at all.
Stayed 1 night in Dec 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good breakfast, parking kind of unsecured, but overall a very good hotel
Stayed 3 nights in Dec 2023

8/10 Good

Adela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is fine. Staff was friendly & helpful, breakfast was fine, and the lobby was nicely decorated for Christmas. The area around it is not the best, with homeless people right outside, but that's LA in general these days. Not the hotel's fault.
Stayed 1 night in Dec 2023

10/10 Excellent

Heidi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very comfortable and clean. The front desk staff was friendly and helpful. The morning breakfast was decent. Laura and the other lady kept the place clean, esp the tables. And they made sure there was enough food out there.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was always fresh and delicious. the personal were wonderful. computer in lobby needs to be updated. way too slow a new mouse, a better printer. delete trash-and emails and spam and searching way TOO MUCH JUNK
Stayed 11 nights in Nov 2023

10/10 Excellent

Tanya

Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Eduardo Alfonso

Stayed 3 nights in Nov 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ve stayed here before and liked the amenities. However, breakfast line was too long, especially for the waffles. It would be great if there were two or three waffle makers to speed up the wait time.
Stayed 2 nights in Nov 2023

8/10 Good

Anabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect to rest
Everything very good.. the kitchen is very good.. everything is very clean.. easy to get to universal studios.. excellent location..
Stayed 2 nights in Nov 2023