2/10 Terrible
Glenn
Travelled with partner
1 May 2024
Liked: Cleanliness
Disliked: Staff & service
Check in is done through a Window even though a lobby is available. The 2 guys that work in reception are extremely rude and should not be in the hospitality industry. We asked for a late check out and was told the latest was 2 pm . We then asked if we could store our bags due to a late flight he told us we could but it would cost us $20 per hour yet the website states storage is available with no mention of a fee. After i asked if we could stay until 3pm in the room the guy accepted. We even confirmed with the other employee. When we went to check out the guy tried to charge us $30 cash and said i must have forgotten he told me that a $30 charge was applicable. Both my wife and myself did not hear anything about a charge. The employee became very aggressive towards my wife and me . We have been travelling around the USA for 6 weeks and this was the first experience of a hostile and rude interaction. The owner of the property should know who is managing their business because they are not giving it a good name. Definitely would not recommend this property to anyone travelling to Hollywood
Glenn
Stayed 2 nights in Apr 2024