Exterior

Reviews of Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 1278 out of 5725 reviews" "
Rating 8 - Good. 1029 out of 5725 reviews" "
Rating 6 - Okay. 1084 out of 5725 reviews" "
Rating 4 - Poor. 1012 out of 5725 reviews" "
Rating 2 - Terrible. 1322 out of 5725 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water for bathing.
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed here for 1 night before an early flight home. Convenient to airport. This place is usually affordable and I would say "fine" in terms of comfort and cleanliness. Overall the property and rooms are just getting kind of "dated."
Stayed 1 night in Apr 2024

6/10 Okay

Akhil

Price was expensive for the property and parking was not included, no breakfast, outdated.
Stayed 1 night in Apr 2024

2/10 Terrible

Eiichi

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever. Overpriced parking horrible condition rooms, terrible experience all around. Not a 4 points sheraton... Worst than a motor inn or motel
Stayed 2 nights in Apr 2024

6/10 Okay

Erwin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are very friendly and assisted with questions and guidance. Hotel in building need updated heating in my room sid not wirk and shower need too be update is look like old and bed was not to bed but I thing can do better the hotel.
Stayed 4 nights in Apr 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Conditioner dispenser missing. Shower head difficult to use and it soaked the shower curtain and bathroom floor. Hand towels smelled foul, bath towels were roughy, felt like a burlap bag. Jose the bartender was awesome, friendly, prompt and skillful.
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Liked: Property conditions & facilities
Disliked: Staff & service
need to work on customer service and shuttle schedule. It is 40 people waiting for shuttles bus came in going on break. It was 8:30 AM. Had to take a Uber to the airport.
Stayed 1 night in Apr 2024

6/10 Okay

Akemi, Kailua

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the rooms were a little bigger, but I was surprised to see they were small and dated. When looking for my shoe under the bed I noticed a piece of bread. So cleaning was not done correctly. I did not park my vehicle because of the $55 overnight fee, which is ridiculous if you ask me. Also they put a hold on your card for $320, way more than any hotels I've ever stayed at. Now here is the big problem I had when reviewing my statement. They had changed $12.72 for, "Local Ordinance fee" this was not discussed at check-in or check-out. I had just received an email with the statement stating the charge and am not happy with this extra charge. At this point, I will never again stay at this hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Marcie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I like all the amenities it offers and the initial appearance looked appealing until you find that many things comes with an additional price tag that is not disclosed upon viewing. We were not given the wifi information without asking, the parking is a separate fee and the scan option to pay by phone was confusing. Our bathtub was dirty and there was no kleenex in the tissue box. Called for additonal towels but never received. I will not recommend this facility to anyone.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Marcie, we regret to hear about your experience and apologize for any lack of transparency. Our aim is to make all hotel charges clear to our guests. Moreover, the cleanliness and convenience of our amenities is important to us, so it's unfortunate to hear you encountered some challenges. Furthermore, we apologize for any misunderstanding with the wifi, parking arrangements, and any issues related to room service. We understand you might be hesitant, but we do hope you give us another opportunity to show you our true standards.

2/10 Terrible

Malavor

Travelled with pets
Disliked: Cleanliness, staff & service, amenities
Lies and hidden charges, I was left on hold 3 different times for over 10 minutes.Never got it resolved
Stayed 1 night in Apr 2024

8/10 Good

LaTanya, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities
I would stay there again
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
LaTanya, thank you for sharing your positive experience at the Four Points Los Angeles International Airport. We're glad that you would consider staying with us again in the future. Looking forward to welcoming you back!

2/10 Terrible

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly didn't like anything about my stay at 4 Points Sheraton. First and foremost, there were protests going on outside, whom I believed to be the very staff members of the place itself. I'm for workers rights, but I also didn't want to stay in a hotel with protesters with drums and megaphones eaking us up between 6am and 7am, and then continuing to protest off and on throughout the day. I had to process a request refund with both Expedia and The hotel manager to even get a refund. I was aiming to get a refund for the whole stay, but the Sheraton at the very least refunded the 2 days I didnt stay, and 1 day that I did. In the end I was only charge for 1 of the 2 days. Still, the stay the was horrible despite the protests. The matress was yellow, and had stains everywhere, there needed to be touch up jobs through the walls and furnishings, and I foudn I lot of food crumbs under one of the dressers. The bed felt uneven and lump. The area feels empty and gray, because it's by the airport. Oh, and their breakfast was awful. Poor selection of food and the waffles were as hard as rock. You could tell they don't throw food out and just reheat it for the next day. Just don't stay here. For our last 2 days we stayed at a Days In; a notoriously cheap hotel, and it was much better, cleaner, and had more resturants around it.
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Victor, it's quite disappointing to read about the aspects of your stay that didn't meet expectations. The unintended disturbance you experienced due to external events is regrettable. We continually aim to provide an enjoyable experience for all our guests. Your feedback on the mattress, cleanliness and decor are appreciated and will be considered in our ongoing improvement efforts. We always want our meal offerings to be enjoyable as well, so your comments about breakfast will be noted. Despite your recent experience, we hope you'd consider giving us another chance to provide a better stay.

4/10 Poor

Edualys

Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
We appreciate the feedback, Edualys.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2/10 Terrible

Zamir

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for sharing your feedback, Zamir.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice accommodation
Stayed 2 nights in Jan 2024
Response from Customer Service on 27 Apr 2024
Thomas, we're thrilled to hear your positive feedback about the Four Points Los Angeles International Airport. It's rewarding to know that you found our accommodations to be superb. Looking forward to welcoming you back soon.

4/10 Poor

Roshanda

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that they gave me a room that belong to someone else. When i entered the room it had already been occupiedby someone else and i had to wslk all the back down to get a new room key but other than thst once i received the correct room key and entered my room finally it was neat and clean bed felt like heaven I slept peaceful
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Roshanda, we regret to hear about the confusion regarding your initial room allocation. We can understand how inconvenient it must have been for you. It's good to know that once the situation was rectified, you found your room clean and snug, and your sleep experience enjoyable. Your feedback helps us improve, and we'll strive to ensure such situations are avoided in the future.

2/10 Terrible

Esteban

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
When we opened the door to the room, someone was already asleep in the bed. We were very scared. and we had to wait for them to give us another room. In addition, it charges other hidden charges. Our experience was terrible. I do not recommend at all. Also, parking is very expensive for that type of hotel.
Stayed 3 nights in Apr 2024

4/10 Poor

Ryan

Disliked: Property conditions & facilities
I don’t usually give poor ratings but this stay was probably the worst I’ve experienced in years. Extra large security hold fees, limited parking I had to pay for and wasn’t informed of before booking, apparently their workers were on strike and me being on the 7th floor could still hear their chants for hours over the television, and the room door did not close properly. I had to slam it shut if I wanted it closed. We have a local 4 Points and it is nothing near as disappointing as this one was.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Ryan, it's unfortunate to hear about your recent experiences. Addressing your concerns, we ensure all costs are detailed beforehand and remain transparent about any changes. During your visit, we were managing an unforeseen situation which might have led to increased noise levels. Your room door issue is regrettable and we'll certainly take a closer look at it to prevent such instances in the future. Thanks for choosing our hotel before, and we hope future stays will reflect a more typical guest experience.

10/10 Excellent

Ludin

Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Ludin, we are thrilled to note your top rating for the Four Points Los Angeles International Airport. Our goal is always to provide a wonderful stay that pleases our guests. We hope to welcome you back soon for another excellent experience.

8/10 Good

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for taking the time to share your review with us, Azucena!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Four Points Los Angeles International Airport. Thank you and have a wonderful day!

2/10 Terrible

Erica

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were woken up at 6am by a gather of people chanting, yelling and making loud noises outside our hotel room. The Four Points hotel staff were in strike…. Once we thought it stopped, they even came inside the hotel while we were eating breakfast. We could not even speak to eachother it was so loud. Very obsurd, loud and not an enjoyable stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Fabian Di

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the four points LAX was an absolute disaster. Despite the exorbitant cost, the hotel was in dire need of maintenance. Stained sheets, peeling wallpaper, a loose shower faucet, outrageously expensive parking, a non-functional ice machine, and a host of other issues made my stay less than enjoyable. However, the real kicker came when I discovered a double charge on my credit card the day after checking in. Despite speaking with the concierge twice, I received no satisfactory explanation for the charge. The hotel director, Marisela or Marcela, was particularly unhelpful and unfriendly. She offered only a partial refund for parking and some arbitrary tax fee adjustment, claiming it was standard for all LA hotels. To add insult to injury, my room didn't have individual heating or AC control, leaving me freezing for the duration of my stay. Despite reassurances at checkout, I was charged for a full week of parking instead of just one day. Accounting could only promise a refund without any explanation for the erroneous charges. The service was atrocious, and the overall experience was nothing short of a disappointment. I expected better.
Stayed 8 nights in Apr 2024

2/10 Terrible

Nevaeh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have ever stayed in! Would never recommend This to anyone. The rooms look like they were designed back in 1920. AC was not working furniture was broken. There was bugs. The staff was rude. Tried to scam side of $1000. Horrible, horrible, horrible horrible horrible!
Stayed 6 nights in Mar 2024
Response from Customer Service on 26 Apr 2024
Nevaeh, it is concerning to hear that your stay didn't meet your expectations. We aim to provide a comfortable experience for all our guests and we regret if certain elements fell short of your expectations. We take note of your comments regarding the room amenities and the interaction you experienced. Our team strives to operate in an honest, respectful manner and your feedback will no doubt help us with that commitment. We hope for the opportunity to show you our commitment to improvement in the future.

2/10 Terrible

Anita

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Anita, it's quite disheartening to see your rating. It appears your experience didn't meet your expectations. We highly recommend sharing additional details about your stay so we can address any potential concerns directly and strive to improve for future guests. Thank you.

10/10 Excellent

KEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was well past it's useful life!!
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Ken, we appreciate your invaluable feedback regarding your stay. It's regrettable to know that you faced discomfort with your bedding arrangements. Your comfort is our top priority and we will strive to improve on this area to prevent future incidents. We're always eager to provide a more flawless experience on your next visit.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and clean.Staff was great
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Michele, thank you for choosing Four Points Los Angeles International Airport and rating us so highly. We are delighted to know you appreciated our immaculately kept property as well as the outstanding service provided by our team members. Your positive feedback is genuinely appreciated by all of us, and we look forward to welcoming you back in the near future.

2/10 Terrible

Destiney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged for a smoking fee, WITH NO SMOKING!!!! BEWARE OF UNWANTED CHARGE!!!!!! No alarm went off or any calls to the room about the charge. Wouldn't let me dispute the charge. Had a wallet go missing (nothing in the wallet) When I let them know they said "you did not tell us", I had called front desk to stop all cleaning as i felt unsafe, They STILL CLEANED THE ROOM WHEN I ASKED NOT TOO FROM MISSING ITEM! DO NOT STAY HERE- YOU WILL GET UNWANTED CHARGE!!!!
Stayed 7 nights in Apr 2024

2/10 Terrible

Jorge

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
There was an employee protest outside the hotel , waking us up it was noisy and my daughter was scared
Stayed 1 night in Apr 2024

4/10 Poor

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was unfriendly, stayed for 3 days, keys were deactivated every day. Had to go ask the desk clerk to activate the key and they were rude about it. The rooms were not clean daily. The restaurant was closed. limited staff and there was a very loud protest at 4am from their staff.
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Luis, it's disappointing to read about your recent stay. We sincerely regret to hear about the issues with your room key and the level of service you experienced. As a hotel, our aim is to provide a relaxing environment for guests and it's disappointing that this wasn't the case during your visit. Regarding your room, it's unfortunate it did not meet cleanliness standards. We also understand the disturbance caused by external factors. Rest assured, your feedback will guide improvements. Thank you for your review.

6/10 Okay

Katherine, Indianapolis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit run down
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Katherine, while it's distressing to read that your stay didn't completely meet your expectations, we value your feedback. We understand that there are aspects that could use some attention and improvement. Be assured, our team is continuously working to enhance our facilities for a convenient stay. We hope that you will choose to stay with us again in the future for an improved experience.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Marcia, thank you for choosing Four Points Los Angeles International Airport for your stay. We're thrilled to know that your experience matched your expectations. Your positive feedback drives us to continue providing top-notch service. We hope to welcome you back soon for another memorable visit.

8/10 Good

Cynthia A, Harrisburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and accommodating
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Cynthia, it's lovely to read that you found Four Points Los Angeles International Airport to be pleasant and accommodating. Your feedback is treasured, and we hope to have the chance to serve you again for an even better experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Richard, it's delightful to hear that you had a commendable stay at Four Points Los Angeles International Airport. We appreciate your incredible rating on Expedia and we hope to have the chance to welcome you back in the future.

2/10 Terrible

veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The light fixture was falling off the wall. It looked like water damage to the ceiling and my allergies was so bad because the spell of mold in room 964. I now feel sick I will not stay there again. The parking was ridiculous 55 a day.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Veronica, it's disappointing to hear about the issues you faced such as the condition of the room and parking arrangements. We aim to maintain high quality standards and would certainly conduct a review of the room you mentioned. We're also eager to assess our parking fees to ensure competitiveness. Regretfully, your recent experience didn't meet your expectations, and we hope to have an opportunity to better serve you in the future.

10/10 Excellent

Mijiddorj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Mijiddorj, we are thrilled you enjoyed your stay at Four Points Los Angeles International Airport. It means a lot that guests such as yourself take the time to rate us, even without adding specific comments. We hope to welcome you back soon.

8/10 Good

WADE

Disliked: Amenities, property conditions & facilities
Decent simple hotel 5min drive from LAX. Think most people use it to get to flights on time if leaving early or crashing close by if arriving late. Feels like it’s just a stop gap - transit hotel.
Stayed 7 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Wade, thank you for sharing your experience. At Four Points Los Angeles International Airport, we do indeed strive to provide convenient accommodations for travelers to and from LAX. Despite this, we also aim to create a memorable stay beyond simply a transit stop. We hope you choose us again for future travels to experience the full range of amenities we offer.

2/10 Terrible

Vanessa, elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Vanessa, it seems you did not have the experience we generally aim to provide. Without specific details, we're unable to address your concerns. However, your rating helps us to understand that we need to continue our ongoing operational enhancements. We'd appreciate another chance to provide a more satisfactory experience.

4/10 Poor

Steph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I got a room that was very dirty and didn’t have working blinds. It was very inconvenient
Response from Customer Service on 22 Apr 2024
Steph, we regret to hear about the issues you experienced during your stay, such as the cleanliness and functionality of certain room elements. Convenient and comfortable accommodations are what we aim to provide and it is disappointing when that isn't the case. Your feedback is valued as it allows us an opportunity to better our guest experience. We hope to have the chance to welcome you back for a much improved stay.

10/10 Excellent

Qui-Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Qui-Juan, we're thrilled to hear your stay at Four Points Los Angeles International Airport was delightful. We aim to create a great experience for all our guests. Your positive remarks serve as a great encouragement to our team. We appreciate your review and look forward to your next visit.

4/10 Poor

Maria J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge too much and hotel is in a terrible condition. The paring fee is outrageous plus the parking is far from hotel. Not happy at all.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Maria J, we regret to hear that your recent stay didn't meet expectations, especially in regard to the condition of the property and parking situation. It's important for us to provide value to our guests, and we apologize if this was not your experience. We're scrutinizing your comments and we will take it into consideration for future improvements. Thank you for your feedback.

4/10 Poor

Phillip

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Phillip, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

4/10 Poor

Danny

Travelled with group
Breakfast was not included even though it was listed as included. Internet was only good at lobby. They asked for super high guarantee fee, and a week later I am still receiving charges with no explanation. Only good point for me was the airport shuttle that is 24/7, Wich was not listed
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Danny, your feedback is highly appreciated. We regret to hear about the confusion around breakfast inclusions and understand that internet connectivity is important during your stay. We would like to address any outstanding payments and provide clarity on billing matters; it's essential that our guests feel confident and informed regarding their charges. We're glad to learn the round-the-clock airport shuttle service was a positive aspect for you. Rest assured, your comments have been taken into account. We hope for another chance to deliver a superior experience during your future travels.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Jonathan, we've noticed you submitted a review rating for your stay. Even though no specific concerns were mentioned, we understand that your expectations might not have been met. Your experience does not reflect what we strive for, and we'd be grateful for a second chance to make it right.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Jillian, thank you for your superb rating. At Four Points Los Angeles International Airport, we strive to deliver an exceptional experience for our guests. It pleases us to see that we succeeded in doing so with your stay. We hope to see you again, soon.

2/10 Terrible

Ricardo

Disliked: Staff & service, property conditions & facilities
They didn't return my deposit.
Stayed 2 nights in Jan 2024

10/10 Excellent

Issac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff and property is neat and clean. 10 mins away from Airport. Good experience
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Issac, it's fantastic to hear that you had a great experience at Four Points Los Angeles International Airport. Our team members take great pride in maintaining a neat and clean property, and we're thrilled to hear this contributed to your satisfying stay. Being close to the airport indeed adds convenience for our guests. We look forward to welcoming you again in the future!

10/10 Excellent

Stacey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable rooms and extremely friendly and helpful staff!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Stacey, thank you for sharing your enjoyable experience at Four Points Los Angeles International Airport. We're really glad to hear that you found our rooms to be clean and comfortable, and that you appreciated the warm and supportive nature of our team members. Come back soon for another exceptional stay!

6/10 Okay

Roy

Travelled with family
Liked: Staff & service
Property could stand an upgrade. Looks a little warm. The front desk clerk did state that they have plans to start a remodel in July, which is what it needs
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Roy, your insights are indeed valuable. It's encouraging to know you were informed about the impending refurbishments scheduled for July. While our team members aim to maintain a cozy environment, we understand there may be room for improvement. We eagerly anticipate your next visit to witness the enhancements firsthand.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
Service. Cold. Price
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Michael, we're sorry to hear about your stay. It's disappointing for us that you didn't find our service to meet expectations. We also regret any issues you experienced with the temperature settings. Regarding pricing, it is always our goal to offer reasonable rates. Your concerns are important to us and will be considered seriously in our continuous effort to improve. Thank you for your feedback.