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Hotel Novela Star

Hotel Class
3 out of 5

Information

Reviews

3.0 / 5
2 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Free airport shuttle

Map

What's nearby

  • Popular Location
    Marché des Féticheurs
    12 min drive
  • Popular Location
    Lome Beach
    15 min drive
  • Airport
    Lome (LFW-Gnassingbe Eyadema Intl.)
    17 min drive
  • Popular Location
    Stade de Kegue
    18 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Standard Double Room

    Room Amenities

    • Sleeps 2
    More details
  • Double Room, Sea View

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Superior Double Room, Courtyard View, Ground Floor

    Room Amenities

    • Sleeps 2
    More details

About this area

Lome

Hotel Novela Star is located in Lome. Local points of interest include Lome Beach, Grand Marche, and Togo National Museum.

What's nearby

  • Popular Location
    Marché des Féticheurs - 12 min drive
  • Popular Location
    Grand Marche - 15 min drive
  • Popular Location
    Lome Beach - 15 min drive
  • Popular Location
    Togo National Museum - 17 min drive
  • Popular Location
    Stade de Kegue - 18 min drive

Getting around

  • Lome (LFW-Gnassingbe Eyadema Intl.) - 17 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering local and international cuisine. Serves breakfast, lunch and dinner daily.

About this property

Hotel Novela Star

Beachfront hotel for sun and fun
Guests at this beach hotel will appreciate convenient on-site amenities such as a playground and barbecue grills. All 78 rooms offer free WiFi, furnished balconies and flat-screen TVs with satellite channels. Other amenities available to guests include room service (during limited hours), safes and desks.
Hotel Novela Star offers 78 forms of accommodation with a safe and free toiletries. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels.
Bathrooms include a bath and shower. This Lome hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Policies

Check-in

Check-in time starts at 1 PM
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Payment types at the property

Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.53 per person, per night. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: EUR 5.34 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve rollaway/extra beds.

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 6 AM–10 AM: EUR 5.34 per person
  • 1 restaurant
  • 1 poolside bar
  • Room service available

Things to do

  • Playground

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Playground

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • French

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Private beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)

Bathroom

  • bathtub or shower
  • Free toiletries

Entertainment

  • flat-screen TV
  • satellite channels

Outdoor space

  • Furnished balcony

More

  • Desk
  • Safe

Nearby activities

Where to eat

3.0

Guest rating

5 - Excellent
0
4 - Good
1
3 - Okay
0
2 - Mediocre
1
1 - Poor
0
3.5
Cleanliness
3.0
Service and Staff
3.5
Property condition

2/5

  • Disliked: Staff & service

At first given garden view room, but moved to sea view when we showed proof of that choice when booked. Did not feel very welcome. No verbal or written info about meals etc. Requested Wi-Fi code at least twice in the space of an hour. Finally, after returning to reception to query, a manager came to room and insisted on entering code himself into my phone. Very dangerous electric power points/sockets: hanging loosely out of wall, evidence of shorting of switch behind bed, spare socket not functioning, fridge disconnected and mouldy (photos available if required). When reported fridge problems to reception, was told someone would come to look. No-one came. Bathroom not really clean, with unsightly holes in shower area. Breakfast was adequate, but we were told only one free breakfast was included per room so had to pay for the second. Our booking proof that we'd paid for room with breakfast included was dismissed. Staff were so unhelpful and disinterested and the room had such dangerous electrics that, although we'd prepaid for 4 nights, we felt unable to stay there for more than one night. We had to find an alternative hotel. How very very disappointing!! The hotel setting and grounds were beautiful and immaculately kept.

Stayed 4 nights in Nov. 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel calme et accueillant

Un hôtel qui mérite à être connu malgré son éloignement du centre de Lomé. Personnel accueillant et serviable. Petit bémol sur la chambre avec des prises de courant défaillantes. Bonne climatisation.

Stayed 2 nights in Apr. 2018

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