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"The staff was excellent and very helpful. The room was clean and comfortable, and the food was really good. "

"I have stayed at this hotel on numerous occasions over the last year and found it to be very comfortable, peaceful, scenic, with lovely staff and good food and also a conveniently close distance to the M4. Generally the accommodation is of a high standard of cleanliness and comfort. I was disappointed on my last visit however, to find that my booked suite had been 'upgraded'. The upgrade was underwhelming, being a single room with a balcony overlooking the lake. Whilst the room was adequate and view nice, this wasn't really an 'upgrade' compared to the suite (which are very well appointed and comfortable) also the balcony appeared to be in some state of disrepair and a bit rickety. I made a complaint on check out that I didn't feel the upgrade was value for money compared to the suite but sadly this does not appear to have been followed up on as I have heard nothing back which is very disappointing."

"Restaurant next door. Quiet room. Lots of parking. Room basic but worn and needed some maintenance. View was lovely!!"

"Breakfast was so expensive for the quality. The rooms are a bit tired and the milk sachets were out of date."

"Comfortable clean hotel, ample safe parking, comfortable beds, spotlessly clean, breakfast was adequate, and enjoyable, would recommend and will return in the future "

"- The guy that checked us in really didnt want to be at work that day. Was completely uninterested - Booked the room for 3 but couch wasn't set up - Couch bed mattress was horrendous. Shower head barely worked - Cleaning process doesnt follow industry standard and its not communicated to guests. Just put a poster in the room instead of a tiny one at reception. - blown a fuse at night, and stuf wasnt able to access fuse box. We had to move rooms which was quite annoying and time consuming "

"Lovely staff. In lovely surroundings "

"Beautiful house with an amazing team and service "

"No hot water in our room unable to shower or bath in the morning Room in need of revamp Leisure facilities in need of revamp Food was not hot when served Staff unwilling to help? Unfollow not a great experience "