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Grand Hotel Palazzo Suite & Spa

Travelers can recharge by the pool or savor ocean views from the rooftop restaurant at this coastal retreat where spa treatments and local exploration await

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Grand Hotel Palazzo sits on Livorno's coastline, offering a convenient airport shuttle and sweeping ocean views from its rooftop terrace. Guests can book rejuvenating spa treatments or sample Italian specialties at the Roof Garden Restaurant while enjoying in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
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About this property

Grand Hotel Palazzo Suite & Spa

  • Luxury hotel near Livorno Aquarium
  • Located close to Villa Mimbelli and Museo Civico Giovanni Fattori, Grand Hotel Palazzo Suite & Spa provides an airport shuttle, a poolside bar and a rooftop terrace. Treat yourself to a facial, a hot stone massage or a manicure/pedicure at the on-site spa. The on-site Italian cuisine restaurant, Roof Garden Restaurant, offers lunch, dinner and ocean views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • A seasonal outdoor pool, along with sunloungers
    • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge) and multilingual staff
    • Luggage storage, a front desk safe and a porter/bellboy
  • Room features
  • All 123 rooms boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with bidets and baths or showers
    • 50-inch flat-screen TVs with digital channels
    • Wardrobes/cupboards, LED light bulbs and free infant beds

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
On Sundays only, breakfast is available until noon and late check-out is available until 3 PM (upon hotel availability).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 50.0 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 10 kg per pet
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 1.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 70 per room
  • Secured self-parking fee: EUR 18 per day
  • Pet fee: EUR 50.0 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Hotel Palazzo Suite & Spa have a pool?

Yes, this property has a seasonal outdoor pool.

Is Grand Hotel Palazzo Suite & Spa pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 10 kg per pet. There's a fee of EUR 50.0 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Grand Hotel Palazzo Suite & Spa?

Self-parking is available for EUR 18 per day. Limited spots are available.

What time is check-in at Grand Hotel Palazzo Suite & Spa?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Grand Hotel Palazzo Suite & Spa?

Checkout is at noon.

Does Grand Hotel Palazzo Suite & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70 per room applies.

Where is Grand Hotel Palazzo Suite & Spa located?

Situated on the waterfront, this luxury hotel is within a 10-minute walk of Livorno Aquarium, Villa Mimbelli and Museo Civico Giovanni Fattori. Italian Naval Academy and Museo di Storia Naturale del Mediterraneo are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 436 out of 928 reviews
Rating 8 - Good. 301 out of 928 reviews
Rating 6 - Okay. 111 out of 928 reviews
Rating 4 - Poor. 54 out of 928 reviews
Rating 2 - Terrible. 26 out of 928 reviews

Reviews

Verified

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel over looking the sea. the staff were so friendly and helpful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Remco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Had a lovely stay
Stayed 10 nights in Jul 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good service. Nice area and good for a short trip
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Franc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water front and great location Staff were excellent
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Samuel

Liked: Staff & service, amenities, property conditions & facilities
Classic hotel ,took us right back to the 1920s , in style and character, great water views and plenty of good restaurants etc near by.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great place to so
Stayed 4 nights in Jun 2023
Verified

8/10 Good

A g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff. Expensive to eat and drink.
Stayed 7 nights in May 2023
Verified

10/10 Excellent

CAMELIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was incredible. Just make sure you get a room witha see view.
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with accommodating staff.
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy returners

Always a very pleasant stay at this grand old Victorian style hotel opposite the sea. Although it is looking a little wind swept we always enjoy our short stays.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, expensive drinks

Lovely hotel, good service, nice pool. The only issue was the drinks prices on the top floor bar were too high - €13 for a beer.
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Elyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant and stately hotel in Livorno

It’s a beautiful and elegant old hotel and well located next to the promenade and the sea. The restaurant was closed for dinner during our one night stay. We found a great pizza restaurant one block away. I would recommend this hotel to others.
Stayed 1 night in Sep 2022
Verified

8/10 Good

hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. Big room with big balcony overlooking the mediterranean. Regrettably now pillows on the chairs on the balcony. And by far the worst shower design we have ever seen
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why there are recent negative reviews on this property. Yes, it’s a historical building from the Mussolini period but it’s been beautifully maintained and my room was recently refurbished and was clean and lovely and “new”
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Bradley

Liked: Staff & service, property conditions & facilities
A really beautiful hotel. Very pleased with our stay. We were a little disappointed with the size of the pool, but that's really a minor issue. However, it appears that the cleaning people don't know how to properly clean the floor. In both of our rooms, a significant amount of dust was visible on the floor near the beds.
Stayed 3 nights in Jul 2022
Verified

6/10 Okay

Renatas

Liked: Cleanliness, staff & service

Renatas

Restaurant service is poor.
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Ismo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor effort

From the outside the Hotel looked very nice like 5* hotel should. However front desk service was poor, rooms were dirty and corridors dark. Definitely not a 5* level. Pool was also dirty and floors slippery. In a restaurant service was slow and we were like air to them. Food was also average. Breakfast was great!
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Faded glory. The bathroom and the room smelled strongly of mould. Breakfast, nothing special, €20 per person. Bar on rooftop – small glass of Prosecco from an open bottle €21!!!! This place had once been wonderful but now it is not. Some of the staff were delightful, others brusque. Still charging for a standard no longer met. Fabulous views from pool and restaurant.
Stayed 5 nights in Aug 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Not the same

This hotel was beautiful at one time. Now the building is in need of repair. There was no doorman when we arrived. I asked for a high room and was given the second floor out of 5. I think the Covid years took it's toll. I hope they can bring it back to it's better days.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid it it's dirty old and expensive.

200 euro per night it's a total scam. Every morning was walking up from the smell of the sewage that was coming from the corridor, plus for few hours there was a black out in many rooms. The hotel is very old. The restaurant is super expensive 1 cola -10 euro, water- 7 euro, plus 7 euro charges because you are sitting on a table, so almost 30 euro and you did not even start eating(they need to relax it's Livorno not Mykonos).
Stayed 2 nights in Oct 2022
Verified

4/10 Poor

Diana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 5 star hotel. There was no heating in the room. The bathtub was broken. They came to fix it at midnight. The pipes make a lot of noise when other guests are taking a shower. The wifi was not working either. Only for one phone. The cleaning staff were super loud at 6 am We ate at the restaurant and the food was not very good. The hotel is very cute and has paid parking.
Verified

2/10 Terrible

eleni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely, it was not a five star hotel. We would think it’s a 3 star at best. Huge line at check in, carpet stains everywhere, marks on the walls of the room, dirty, tub had patchwork repairs, and everything was old, including the room and bathroom. The pool was not a pool but a very small wading pool. Towels were not included. We went all the way downstairs, waited in line for towels, only to find out we needed 10 euros deposit for each. We did not have any so we told them to charge our room and it was not an option. That’s ridiculous. The only positive is the view of the sea from the rooftop restaurant which is was beautiful at sunset. It turns out the restaurant is separate from the hotel and their staff was fabulous and gave us good tourist ideas for the area.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities
Ottimo servizio e gentilezza del personale sia in reception che ai piani
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities
Vriendelijk, behulpzaam personeel, ruime kamers, fijn bed, echter alles is wat gedateerd. Niet alles werkt op de kamer, beddengoed was echt aan vervanging toe. Goede douche, maar een beetje een onpraktische indeling. Ontbijt was goed, voldoende keuze. Of het 5 sterren waardig is is een twijfelgeval. Restaurant is een aanfluiting
Stayed 2 nights in Jan 2026