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Reviews of Lisbon Serviced Apartments - Ascensor da Bica

4 out of 5
Lisbon Serviced Apartments - Ascensor da Bica
Rua de São Paulo, 234, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 591 reviews" "
Rating 8 - Good. 278 out of 591 reviews" "
Rating 6 - Okay. 55 out of 591 reviews" "
Rating 4 - Poor. 19 out of 591 reviews" "
Rating 2 - Terrible. 17 out of 591 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Stayed 1 night in Feb 2024

6/10 Okay

Stacia K

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is directly over the ascensor which is a trolley car that runs every 15 minutes or so which you hear from the apartment. That runs 7 am to 9 pm which was bearable. The main issue was that there is a square right next to the apartments where there were bands and a DJ playing very loud music until midnight on Thursday night and until 1:30 am on Friday night. We left Saturday but assume it was then also. No way to sleep with that going on. Either bring noise canceling headphones or don’t plan to be able to sleep until after the music stops.
Stayed 4 nights in Jun 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Stacia K,Thank you for sharing your feedback with us. We're delighted to hear that you had the chance to experience the unique charm of staying at our property, right over the ascensor, offering a true taste of Lisbon's vibrant atmosphere. We appreciate your understanding regarding the occasional sounds of the trolley car, which is indeed a part of the city's lively rhythm.We apologize for any inconvenience caused by the unexpected noise from the nearby square during your stay. Lisbon is known for its dynamic events, and it seems you got a front-row seat to some lively entertainment. We completely understand the importance of a good night's sleep, and we're sorry this hindered your rest. In the future, if you decide to visit us again, we'd be more than happy to assist you in selecting a quieter apartment that suits your preferences.Please don't hesitate to reach out to us if you plan to return, so we can ensure a more peaceful stay. We truly value your feedback and hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Rossana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very good, all vitual process but very easy. The property is very clean and its good for a city break holiday
Stayed 3 nights in May 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apartment is close to major transport hub (Cais do Sobra), well designed and clean. Good bed, good shower and kitchenette. Close to trendy area with plenty of food options which also means some noise and street rubbish.
Stayed 2 nights in May 2023

8/10 Good

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

sean

Stayed 1 night in Apr 2023

2/10 Terrible

Oscar, Hialeah Gardens

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is terrible! Do not stay here if you want to have a decent stay and rest! AC doesn't work! Extremely noisy at nights! Very small room! No personal contact at all! If you need something during your stay there's nobody available to help you out!
Stayed 3 nights in Mar 2023

2/10 Terrible

YOANDY

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We could not face any person in the building , everything is online or through a intercom that last day I could not get connected because nobody answered, I could not check out because the machine that you have to use to check in and check out was broken and I have to email them to let them know that I have checked out, they also have a restricted time to check in, at least they have locker that charge you $2 euros to keep safe your luggage, area around is good and walkable to the most important attractions, I would not recommend this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great Location, Easy Check in
I would advise to check in online before arrival, it will be easier and quicker to get passcode and room number on the check in machine at location. Our room was smaller than we expected and windows were to the side of building so there was no view, however the location made it bearable. We were very close to a number of bars and restaurants in all directions, we were also walking distance to Rossio square, pink street, Santa justa elevator. Cheap food and drinks in most places and good transport links around
Stayed 3 nights in Mar 2023

10/10 Excellent

Aracelis

Stayed 1 night in Feb 2023

6/10 Okay

Roberta

Liked: Cleanliness, property conditions & facilities
If you want to stay somewhere with a lot of extras, this isn't the place. It is somewhere to sleep. I arrived around 10 a.m. and there is no one around and you must communicate via a telephone by the check-in kiosk. Check-in time is 2 p.m. but I needed to put my luggage in a locker which requires two euros which I didn't have, and no one told me. Really? Charge for THAT? I found some British ladies who helped me out. I returned at 2 to check in. The kiosk charged me room tax twice because it wasn't working. I called the phone to get my room number/code and was told someone would be by shortly to help. I waited, along with two other guests, for an hour. I called again and was given the code and room number to access to my room. The room itself was spartan and clean-soap/shampoo, towels, kitchenette and TV along with free WiFi. After getting signed in to WiFi, I noticed they had sent me an email with the codes. Real helpful when you don't have the WiFi password and nobody says anything. The rest of my stay was uneventful except a broken elevator and the shower wouldn't drain. I had also made arrangements through the apartment for airport transportation, but no one called/texted me via WhatsApp to confirm (which they were going to charge me 40 euros for). I ended up getting an Uber instead which only charged me 20 euros. It wasn't the worst but set your expectations very low. It is near the Time Out Market which is very cool.
Stayed 6 nights in Feb 2023

2/10 Terrible

Louis

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I could not stay at the property. Place was filthy, in poor condition, very far from what was offered thru the site. We tried contacting the operator upon arrival directly and thru Expedia without any luck.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Great value for money. Location is top notch but can get noisy as it is right next door to the ascensor di bica (the big Lisbon tram) which goes from 7AM on week days. Would return and would recommend.
Response from Lisbon Serviced Apartments Team on 21 Dec 2022
Thank you or your Review !

8/10 Good

Martin J

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was quite good and getting around Lisbon. The staff that were on site for cleaning were very helpful. The only negative was the shower in the bathroom had absolutely no water pressure at all.
Stayed 7 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 23 Nov 2022
Thank you very much for your review !

4/10 Poor

Rosa

Travelled with partner
Disliked: Cleanliness
The communications with the staff is very sketchy, you always speak to someone different, some may be very nice and others very rude! They are not very thorough in the cleaning of the apartments, the floors were dirty, the showers and toilets were not cleaned thoroughly. There was a lot of noise coming from the streets below because it is a party city and there are parties around all night long, but on top of that there was construction noise constantly during the early morning hours from next door and from above our floor. there was no consideration that people are sleeping in the morning! The neighborhood is not bad, it is close to everything, not far from the Cais do Sodre train station and right next to the Acensor Da Bica which takes you up to Bairro Alto in case you don't want to climb the long stairway up. However keep in mind, the neighborhood is very active and Noisy all the time!
Stayed 17 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you very much for your review !

8/10 Good

Shen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unit was very nice and clean but our shower had a drainage problem that caused water to overflow into the rest of the bathroom. We asked the receptionist and they sent someone to come take a look at it but they were not able to resolve the issue.
Stayed 2 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 6 Oct 2022
Thank you very much for your review!

10/10 Excellent

julie

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a room overlooking the Elevador da Bica. Loved every minute of it. The room was lovely, nice big bathroom. Lockers on 2nd floor came in very handy, as we arrived early, just be sure to have some 2 euro coins on you to use them. The trams start around 7am but we were so tired from all the walking it did not bother us at all. would definitely stay here again.
Stayed 3 nights in Sep 2022
Response from Lisbon Serviced Apartments Team on 19 Sept 2022
Thank you very much for your review!

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartments are perfectly located, apartment was right above the Elevador da Bica, check in was super easy, apartment is equipment with a mini kitchen, table, full bathroom. No parking but you can park at the Time Out market which is a 3 minute walk. Will definitely stay here again. Absolutely loved it.
Stayed 1 night in Aug 2022
Response from Lisbon Serviced Apartments Team on 16 Aug 2022
Thank you very much for you review, Lisbon Serviced Apartments - Bica is very close to the Elevador da Bica! Can't wait to welcome you in again.

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean rooms, and easy & quick process for checking in and out
Stayed 4 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your feedback, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 July 2022
Thank you very much for your comment ! We hope to see you next time.

8/10 Good

polly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great, some units in the building were not very clean, see dead bugs on the floor & wall. Noise barrier for apartment is not good, hear tram moving starting 7:15am.
Stayed 2 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 July 2022
Thank you very much for your comment ! We hope to see you next time.

8/10 Good

Angela

Liked: Cleanliness, room comfort
Great location hotel!
This hotel was in a great location for walking, taking public transport and right in the lively area near the city centre and old town. It was an unusual self check in process but it did work well, even though there was no actual face to face human reception. Our room was an ok size with everything we needed. Clean and modern. Our only negative was that I paid for a city view and my view was actually a wall, very close. We could not get the Aircon to work and when I emailed the customer services they never helped with these two issues. They did reply to help me with an access problem but not about my view or Aircon issues. That's the downside of having no people present. I would be worried if I had an emergency. Otherwise I really would recommend this hotel for it's great location. Lots to do in the area, directly next door to a funicular, two blocks away from Time Out Market for amazing food and 5 mins walk to the bustling Pink Street. Roughly a 10 minute walk to the centre attractions and squares, lots of cafes, bars,shops along the way.
Stayed 4 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you very much for such a honest and helpfull review. Although we don't have a fix front desk, we have our team on the streets that are always available to help and, for a quick conversation we have a phone line available 24h.

10/10 Excellent

Khyati

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Lovely place
Stayed 3 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 July 2022
Thank you very much for your comment ! We hope to see you next time.

4/10 Poor

Marek

Travelled with partner
Disliked: Cleanliness
Air conditioner didn’t work Safe didn’t work Call them Came but didn’t fixed
Stayed 3 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 16 Aug 2022
All the reviews are very importante to us, we are really sorry that you experience was not the best and we already improve our service with you feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Terrible! Avoid!! No communication from host !
Tried multiple times to contact host for access codes and transportation and received no response. Contacted Hotels.com hours before check in time since we were flying there from Madrid. Agent was also unable to get reponse. After multiple attempts, another agent said host said just come there and he’d provide code, nothing about transport. This was the end of a 3 week trip and that sounded very risky! Host refused to cancel and refund, despite being in violation of listed property policies! Luckily, Hotels,com found us another hotel and covered that cost! Thank you, Hotels.com for saving the end of our trip! Avoid this place!!
Stayed 2 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
First of all, thank you very much for you review. All the reviews are very important to us! Regarding you "stay", we have a virtual front desk screen that give to our guest the codes when they arrive at the property.

8/10 Good

John

Liked: Cleanliness
Europe22
Great Location, easy entry using door codes, no keys, difficult parking crazy loud during the festival. Overall I’d come back.
Stayed 4 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 July 2022
Thank you very much for your comment ! We hope to see you next time.

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment
Stayed 3 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 July 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

Cleber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very good place
Stayed 7 nights in May 2022
Response from Lisbon Serviced Apartments Team on 13 July 2022
Thank you very much for your comment ! We hope to see you next time.

10/10 Excellent

ernest

Travelled with family
Liked: Cleanliness, room comfort
Located in tourist area. Convenient to many destinations in Lisbon by metro nearby. Daily cleaning services provided. Good communication with the management. Bit noisy at night-time. Decent room rate compare to similar size stays.
Stayed 6 nights in May 2022
Response from Lisbon Serviced Apartments Team on 3 June 2022
Thank you very much for your review. Will be a pleasure to welcome you in again in one of our properties. Best Regards

10/10 Excellent

dean

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Joseph, TUCSON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was remodeled very nicely and exterior continued to have its old Lisbon look.
Stayed 1 night in Apr 2022
Response from Lisbon Serviced Apartments Team on 3 June 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Only drawback was noisy people staying down the hall from us. Lady down the hall would come out into hallway to have conversations at all times of the night. Constantly woke us up.
Stayed 6 nights in Apr 2022
Response from Lisbon Serviced Apartments Team on 3 June 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.

2/10 Terrible

Jeff

Liked: Cleanliness, room comfort
Extremely inflexible and NON customer service.
This apartment has a very inflexible check in policy. Their system is way more important than guest comfort and convenience. I extended my stay twice, staying for a total of 14 days. I accidentally booked the same day twice, so I asked for a refund. NOPE. I asked to stay in the same apartment so I won’t have to move for the last 3 days NOPE. I asked to have the same access code, NOPE. So I was locked out in the middle of the night and had to deal with the intercom for 15 mins to “reregister” when they already have all my information since I’d been there for a week. Definitely not customer focused. I will NOT recommend this apartment. There are equivalent priced and better customer focused places in Lisbon.
Stayed 9 nights in Mar 2022

8/10 Good

Malvina

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2022

2/10 Terrible

Luisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My review was censored and not posted. Here I go again in simple terms. Cancelled 3 rooms without notice. We got there and they told us they cancelled our reservation due to us not arriving on time for check in despite us having confirmed. Sorry, but I have no control over time changes lol. I am pregnant, dealing with everyone else and getting this information after traveling 24 hours was ridiculous. They told me I could write a review here expressing myself. They were kind and did allow us to stay 2 “free” days- that’s funny because we payed for 9 nights but okay lol- since I traveled for my maternity photoshoot and I started bawling because we were left stranded with nowhere to go. At that moment I had to figure out everything and solve all these issues for a party of 7 in a sold out area. Area at night is NOT kid friendly. We were offered illegal substances twice as we walked around. This is like Wynwood in Miami on steroids. If you like to party, this is your spot. Surroundings are gorgeous! The apartments were spacious and great, but consider another area overall if you have kids. The negative review is due to the lies, cancellation with no notice, NOT the place itself.
Stayed 9 nights in Mar 2022

10/10 Excellent

Andrea

Stayed 4 nights in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, room comfort
Centrally Located
Great location, clean, quiet and fresh towels each day.
Stayed 5 nights in Feb 2022

8/10 Good

Carole Anne

Travelled with group
Liked: Property conditions & facilities
Room was ok. Linens were very clean. Had an issue with power one night but they attended to it while I was out. Bathroom floor needed to be cleaned better. Construction in the area so there was dust because windows open. Room was at front of building - I would ask about one at the back - noise at night even with windows closed and locked until restaurants and bars closed. Good kitchen to make small meals. Building itself was clean. Perhaps post sign about quiet in hallway after 9:00? noise bounces of walls as there is no carpet - which is a good thing. On check out - no access to elevator to take down luggage to main level. Needed fresh towels and they came within 15 minutes. Overall good and would stay again if room was in rear of building.
Stayed 4 nights in Jan 2022

8/10 Good

Bret Thomas

Liked: Cleanliness, amenities, property conditions & facilities
good location and my room had a good view.
Stayed 13 nights in Jan 2022

2/10 Terrible

elaine

Travelled with family
Disliked: Cleanliness
I can’t sleep because so many bars drunk people the locations is terrible for family
Stayed 1 night in Nov 2021

8/10 Good

Kevim

Liked: Cleanliness, room comfort
Hotel ótimo, atendimento péssimo.
O hotel é super bem localizado, os quartos são enormes e confortáveis, entretanto tive um problema na chegada do hotel pois não recebi o código de acesso. Cheguei de madrugada e fiquei na porta tentando entrar em contato com o hotel e o atendimento foi super rude.
Stayed 1 night in Nov 2021

10/10 Excellent

Johanna

Liked: Cleanliness, amenities, property conditions & facilities
I was here for three nights and absolutely loved this location. It’s right where everything is happening (very lively). If you are looking for a quiet spot, do not stay here. The room itself has everything I needed (a big plus for having a mini fridge). Buy yourself some wine and bring back to your room! The only thing I would say could be improved here is the shower not draining quickly, other than that, the room is great!
Stayed 3 nights in Nov 2021

4/10 Poor

Gabriella

Travelled with family
Liked: Cleanliness, room comfort
Do another Stay Here!!
This was an extremely disappointing hotel. The inside is fairly clean and satisfactory, but their customer service is abismal. My taxi dropped us off about 100 meters away at about 10pm and we came to the address provided. We had a long travel day and our phones were at very low battery. We were eager to check in to the hotel quickly. We tried our provided access codes several times and they didn’t work. We called the number provided to ask why they were not working. We did them again with the man who answered the phone, but it still did not work. He told us we needed to go to a different location. I tried to tell him our phone battery was low and we had luggage and could not go to a different location, but he just hung up on us and texted us the screenshot below of the new address. Our maps took us down a dead-end street we ended up having to walk around and it took us nearly 30 minutes after our phones died and recharged to map us to the new location. This is extremely frustrating and caused unnecessary effort and time. It was late, our phones stopped working, we weren’t let it to the original location, we were hung up on, and I am very displeased with how it went. When I contacted them after the fact to inform them of my troubles, they were defensive and dismissive. One of the worst customer service experiences of my life. Do not stay here!
Stayed 3 nights in Oct 2021

10/10 Excellent

Yury

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Michele ilagan

Liked: Room comfort
Great find in the downtown Lisbon
I had a day stopover in Lisbon and was just too tired to go around for 5 hours before my next flight. I found this place last minute and it was just perfect for my needs. The wall facing my window might feel a little claustrophobic but the studio itself was spacious, modern and well equipped. Large tv, ac worked well, water pressure is great, kitchenette well appointed for light meal preparations. When I switched on the led lighting by the floor, it revealed dusty floors which was s bit of a let down. Private access codes to doors is handy as it removes the risk of loosing keys but you better have batteries on your phone or be good with remembering numbers otherwise you’d be locked out. Virtual reception through phone is available 24/7.
Stayed 1 night in Aug 2021

10/10 Excellent

Yvette

Liked: Cleanliness, room comfort
Excellent location, v good accommodation.
Excellent location and good quality accommodation. I found the apartment well sound proofed and the air conditioning was good. I felt safe in the area. Lots of bars, restaurants and sights in short walking distance. It was handy being near Cais Sodre train station for: the metro, trips to the beach and returning to the airport.
Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfect location and great apartment
We hit gold when we picked the Ascensor da Bica apartment. It’s located in a great area, near to the station, the waterfront, the Time Out market and within walking distance to many of the sights. The apartment is clean, secure and has everything we needed.
Stayed 7 nights in Aug 2020

8/10 Good

Andrius

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean serviced apartments.
We had a flat overlooking the steps to the side door, so didnt get the noise from the trams or road outside. Small windows though. Interesting little kitchenette, quite surprisingly well equipped! In very convenient position for Caise du Sodre station (well worth a trip along the coast by train to Estoril and beyond). Nice to have clean towels every day, well serviced flats.
Stayed 3 nights in Jan 2020

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to great restaurants and transport services
Stayed 4 nights in Jan 2020